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Customer Experience News & Media

Once opposed, NFL now welcomes sports betting with open arms

February 9, 2024

Sports betting, once viewed by the National Football League as its greatest threat, has turned into a jackpot, according to an article in The Wall Street…

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Xwell expands Clockwork robotic manicures to airports

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Xwell Inc., which offers self-operated massage chairs, nail care services, COVID testing kiosks and more, saw the airport as a natural offering for robotic…

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Intersection, TikTok partner on NYC advertising

February 6, 2024

Intersection, a digital out-of-home media and technology firm, has announced its partnership with TikTok, in which TikTok content is to be shared across New…

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Embracing Efficiency: Self-Service Kiosk Dynamics in the Era of Rising Wages

The recent increase in California’s minimum wage, set to cause a ripple effect in neighboring states and beyond, creates a strategic opportunity for…

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UK care home intros food delivery robot

February 4, 2024

Fairfax Manor, a care home in North Yorkshire, U.K., has introduced a foodservice delivery robot that can return plates and cups to other parts of the home or…

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'Everything's a relationship' — designing your technology to surprise and delight your customer

by Daniel Brown — Editor, Networld Media Group

At the most recent Self Service Innovation Summit hosted by Networld Media Group in Miami, Florida, in December, Daniel Brown, editor at Digital Signage Today…

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Japan immigration taps NEC kiosks for face recognition, fingerprint scanning

January 25, 2024

The Immigration Services Agency and Japan Customs has ordered kiosks from NEC Corp. for immigration and customs inspections to facilitate immigration and…

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Man assaulted in prison sues Macy’s for facial recognition-based incarceration

January 24, 2024

Fight for the Future, an organization campaigning against the use of facial recognition in stores, has cited a recent case against Macy's as an example of why…

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Australia sports arena deploys 20 Mashgin self-checkout kiosks

January 24, 2024

Adelaide Oval in Adelaide, Australia, a multi-purpose sports ground used primarily for cricket and Australian rules football matches that can hold up to 70,00…

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ICX intros ICX, BCX Advisory Council

Networld Media Group, the parent company of the ICX Association, is transitioning the Interactive Customer Experience Association Board to the Interactive…

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Malaysia city deploys wayfinding/air quality monitor kiosk

January 17, 2024

The city of Melaka, Malaysia has installed a touchscreen kiosk that features an air quality monitor to help enable the state of Melaka to qualify as a "Clean…

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‘Situationalization’: The word of 2024

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Technology has delivered the ability to adapt automation to a greater variety of situations, a phenomenon panelists at the Self-Service Innovation Summit…

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India city to install health information kiosks at hospitals

January 15, 2024

Pimpri Chinchwad, a city in India, will install health information kiosks at three hospitals: Yashwantrao Chavan Memorial Hospital, Talera Hospital and Yamuna…

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NCR digital consumer index: self checkout keeps gaining traction

January 15, 2024

Self checkout continues to gain traction with consumers, according to the first Digital Commerce Index from NCR Voyix Corp. Highlights from a press release…

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Maryland town installs solar powered messaging kiosks

January 12, 2024

Hyattsville, Maryland, has installed solar-powered messaging kiosks in local parks: Huerich Park, Driskell Park and the Rhode Island Avenue Trolley Trail…

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Georgia hospital becomes first to introduce Amazon Just Walk Out for hospital foodservice

January 11, 2024

Candler Hospital in Savannah, Georgia, has become the first hospital in the U.S. to offer Amazon's Just Walk Out technology, according to a press release.

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Aramark teams with Teladoc Health to connect patients with dietitians

January 8, 2024

Aramark Healthcare+, one of the largest employers of registered dietitians in the U.S., has introduced a program designed to remotely connect its clinical…

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What’s next for cashless payments in self service?

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A panel of self-service equipment providers covering a range of applications offered their takes on how they're meeting customer demands for expanding cashless…

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Self-serve XpressSpa coming to New York City’s Penn Station

January 5, 2024

Xwell Inc., a provider of wellness solutions for people on the go, signed a lease agreement with Vornado Realty Trust to open an XpresSpa location in Penn…

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Office assistant saves 2 lives thanks to Narcan machine

January 4, 2024

A Milwaukee recreation center employee recently helped save the lives of two men suffering from opioid overdoses, according to a tmj4.com report.

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