Customer Experience News & Media
Lake visitors can unlock kayaks with a scan-and-go
June 23, 2026
A recent high school graduate has turned his love of the outdoors into a business by launching Drift Away, a self-service kayak rental operation serving…
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World Cup spotlights LinkNYC's new role as a digital town square
by Richard Slawsky — Editor, Connect Media
As New York prepares to host FIFA World Cup matches, the city's decision to livestream games on 200 LinkNYC kiosks suggests a broader future for digital public…
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California city launches free parking pilot amid kiosk concerns
June 22, 2026
The City of Chico, California, and the Downtown Chico Property Based Improvement District are launching a summer parking promotion that will provide up to two…
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Sacoa to showcase self-service kiosks at Bowl Expo 2026
June 22, 2026
Sacoa Cashless System will showcase its latest technology for bowling centers and family entertainment venues at International Bowl Expo 2026, scheduled for…
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Self-checkout's shrink problem persists, report says
June 22, 2026
A new industry report finds that self-checkout has become the dominant transaction method in many retail stores, but it continues to generate higher levels of…
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Hologram kiosks aiding students at Virginia college
June 19, 2026
South Korean hologram technology company Marketon has completed the installation of its educational hovering hologram systems at Columbia College in Vienna…
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Donorbox kiosks help driving fundraising success
June 19, 2026
Nonprofit fundraising platform Donorbox announced that organizations using its technology have now raised more than $4 billion in donations, according to a…
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Tennessee parking system operator to refund overcharges
June 19, 2026
Tennessee drivers who believe they were improperly charged for parking, issued parking tickets in error or had their vehicles wrongfully booted can now seek…
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Tord Olav Dønnum on the future of autonomous foodservice
by Richard Slawsky — Editor, Connect Media
Tord Olav Dønnum discusses how robotics, automation and artificial intelligence are reshaping foodservice operations and how autonomous kitchens can help…
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AI checkout helps Aramark keep pace at MotoGP event
June 18, 2026
Aramark Spain supported food and beverage operations at the Monster Energy Grand Prix of Catalonia from May 15-17, according to a press release, marking its…
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Sacoa powers Win Park's transformation into family entertainment destination
June 18, 2026
Win Park, a seasonal arcade in Malgrat de Mar, Spain, has expanded into a full-scale family entertainment venue with the deployment of the Sacoa Cashless…
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FTC greenlights 365 Retail Markets acquisition of Cantaloupe
June 18, 2026
The Federal Trade Commission has approved a final consent order allowing 365 Retail Markets to proceed with its $848 million acquisition of Cantaloupe Inc.…
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Caregiver kiosk helps combat isolation
June 18, 2026
A caregiver support kiosk at the Airdrie Public Library in Airdrie, Alberta, Canada, is helping family caregivers find resources, peer support and a sense of…
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Glass Media debuts transparent kiosk
June 17, 2026
Glass-Media has introduced its AI-Enabled Transparent Concierge Kiosk, a customer engagement platform that combines conversational AI with LG Electronics…
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Armaf turns airport traffic into fragrance sales with smart kiosk
June 16, 2026
Dubai-based Travel Retail Sales & Services, working with fragrance brand Armaf and Abu Dhabi Airports, has introduced what the companies describe as the…
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Can AI holograms change airport wayfinding?
by Richard Slawsky — Editor, Connect Media
New York's LaGuardia Airport is testing what may be the next evolution of passenger assistance: interactive AI-powered hologram ambassadors. LaGuardia recently…
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El Paso takes kiosks to the zoo
June 15, 2026
El Paso County, Texas, has expanded its Tourist Kiosk Program with the launch of an AI-powered interactive kiosk at the El Paso Zoo and Botanical Gardens…
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E-gates speed up screening at Charlotte airport
June 15, 2026
The Transportation Security Administration has introduced eight self-service electronic gates for TSA PreCheck travelers at Charlotte Douglas International…
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Currency exchange goes self-service at Saskatoon airport
June 12, 2026
ICE Currency Exchange, one of Canada's largest foreign currency exchange providers, has installed a self-service foreign currency vending machine at Saskatoon…
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Seattle unveils smart city kiosks ahead of World Cup
June 11, 2026
Seattle has launched the first of a planned network of interactive digital kiosks designed to help residents and visitors navigate the city ahead of the FIFA…
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