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Customer Experience News & Media

Sam’s Club, Walmart deploying ‘eye bot’ kiosks

January 2, 2026

Sam's Club and Walmart are deploying 'eye bot' kiosks to over a dozen stores . The kiosks promise to offer eye exams in 15 minutes or less.

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What's the difference between ATMs and kiosks?

by Bradley Cooper — Editor, Connect Media

Despite the crossover in functionality, features, and tools, the ATM and self-service kiosk worlds remain separate. This raises a key question: what's the…

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CarzRent intros kiosk at airports

December 22, 2025

CarzRent, a car rental platform in the Canary Islands and Tenerife, Spain has introduced an airport kiosk to improve the car rental process. The kiosks aim to…

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Toshiba debuts mobile technology for retailers

December 18, 2025

Toshiba Global Commerce Solutions has debuted its TCx M7 to join the TCx M11 as part of its mobile innovation line, as mobile-first strategies become essential…

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North Dakota, South Dakota casinos to offer sports betting kiosks

December 17, 2025

Grand River Casino & Resort in Mobridge, South Dakota, and Prairie Knights Casino & Resort in Fort Yates, North Dakota, will offer sports betting…

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Video kiosks reshape rural service delivery

by Richard Slawsky — Editor, Connect Media

Self-service devices combined with camera technology are helping to bring needed services to neglected areas.

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The Retail Nomad explores the Automated Retail & Kiosk Innovation Show

Nick Harbaugh (aka "The Retail Nomad") takes viewers inside the recent Automated Retail & Kiosk Innovation Show in Tampa.

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Self-service innovators honored at ARKI Awards

by Bradley Cooper — Editor, Connect Media

The Automated Retail & Kiosk Innovation Show Awards honors innovators and influencers in automated retail, kiosks and responsible self-service.

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Trybe intros check-in kiosks with RFID wristband integration

December 10, 2025

Trybe has introduced a check-in kiosk with wearable wristband integration for reservations and cashless payments. Guests can scan a QR code at the kiosk to…

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From Transactions to Experiences: Empowering Associates to Drive Operational Efficiency

Learn how retail is moving beyond the checkout as companies prioritize engagement and emotional connection throughout the customer journey. This blog…

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Rethinking Retail: Strategies to Meet Evolving Customer Expectations

Retail is entering a new chapter where every interaction has the potential to shape lasting connections with customers. This infographic explores how…

Presented by Toshiba Global Commerce Solutions, Inc.

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Canadian hospital launches emergency room wait time dashboard, self-arrival kiosk

December 9, 2025

Northumberland Hills Hospital in Cobourg, Ontario, Canada has launched an emergency department wait time dashboard and self-arrival kiosk. The dashboard shares…

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Transforming high-traffic operations: The power of strategic self-service

by Mandy Wolf Detwiler — Editor, Connect Media

A panel of experts at the Automated Retail & Kiosk Innovation Show Dec. 10-12 will discuss how strategically deploying smart self-service solutions can elevate…

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Oklahoma library debuts book vending kiosk at local mall

December 5, 2025

A self-service book vending kiosk has been launched by the Tulsa City-County Library, in Tulsa, Oklahoma.

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National Retail Solutions (NRS) Partners with NationsBenefits to Enable “One Tap” OTC Card Acceptance

National Retail Solutions (NRS), operator of the leading point-of-sale (POS) network for independent retailers in the US and Canada, today announced a…

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The high cost of 'almost accessible:' Why hardware is only half the battle for kiosk compliance

by Katie Kochelek — Senior Marketing Specialist, Frank Mayer and Associates, Inc.

Although many companies using kiosks have some level of accessibility built in -- compliant height, reachable screens or appropriate clearance --- stopping…

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Telehealth medicine driving growth of patient self-service kiosk market

November 26, 2025

The expanding use of telehealth medicine is a primary catalyst accelerating the global patient self-service kiosk market, which is projected to reach $1.…

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Self-service kiosks: Business benefits, uses

Here's a guide that explains self-service technology and how it fits into a wide range of industries, from banking to hotels.

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Self-service kiosk consumption market to hit $10B by 2031

November 25, 2025

The global self-service kiosk consumption market is projected to hit $10.12 billion by 2031, with an annual growth rate of 7.8% in the next six years.

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Elevating customer service with tech: What hospitality, food service businesses should know

Learn how hospitality and food service businesses can enhance customer service with advanced technology from POS systems to flexible self-service solutions.

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