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Customer Experience News & Media

Improving the Drive-Thru Journey

Profit boost your drive-thru experience by learning how to reduce service times, solve bottlenecks, and boost sales with these data-backed tips.

Presented by Acrelec

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Gong cha shares how self service kiosks enhance Gen Z customer experience

by Sandra Carpenter — Editor, Networld Media Group

In the inaugural episode of the Automation and Self-Service Podcast, Rebecca Kahn of Gong cha shares insight on how Gen Z customers interact with kiosks for a…

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Systems failure impacts Canadian airport kiosks

August 21, 2024

A national system failure of Canadian airport automated kiosks has caused a significant slowdown at border control, according to an rci Canadian News report.

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Monument Health implements electronic kiosk visitor system

August 21, 2024

Monument Health in Rapid City, South Dakota has implemented an electronic kiosk visitor system, according to a KOTA Territory report.

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User Interface Design for Kiosks

A kiosk’s user interface is the part of the kiosk people interact with. This includes everything from the screen and buttons to the icons and menus. A…

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Australian NGO brings clean water kiosk to Nigerian community

August 19, 2024

A sustainable water solution has arrived in Ijaiye, Oyo State Nigeria, thanks to the efforts of Fairaction International, an Australian NGO, according to a…

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British supermarket Asda to increase staffed checkouts, decrease self checkouts

August 15, 2024

Asda, a British supermarket chain, will be increasing staff on checkouts and admits it has reached a limit with self-service lanes, according to a BBC report.

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Porto's Bakery enhances digital ordering with Tillster partnership

August 15, 2024

Porto's Bakery & Café, a Southern California bakery, has partnered with digital ordering platform Tillster to elevate its online ordering experience…

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Morrisons supermarket in the UK doubles self checkouts, cuts staffed lanes

August 14, 2024

Morrisons supermarket in Malton, England has decreased staffed checkout lanes and doubled its amount of self checkouts, according to a Gazette & Herald…

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JD Sports Israel launches digital kiosks

August 12, 2024

JD Sports Israel has introduced digital kiosks across its stores, offering customers a more seamless shopping experience, according to a report by Retail…

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JCPenney CIO shares CX insight on $1B transformation

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

In this latest episode of the CX Innovators podcast, produced by Networld Media Group, JCPenney CIO Sharmeelee Bala talks with RetailCustomerExperience.com…

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High Tide boosts retail experience with Fastendr kiosks, Cabana Club loyalty

August 8, 2024

High Tide Inc. has seen continued growth of its retail operations, highlighted by the expansion of its Fastendr automated kiosks and the surging popularity of…

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Kalamata enhances visitor experience with waterfront kiosk

August 2, 2024

The Municipality of Kalamata in Messenia has launched an information kiosk aiming to highlight the city's landmarks, according to a GTP report.

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Making The Right Investment: Wired Vs. Wireless Barcode Scanners

Discover the pros vs. cons of 1D/2D wired and wireless barcode scanners to elevate your operations with expert guidance from Star Micronics.

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TPGi enhances accessibility platform, including self-service kiosks

August 1, 2024

TPGi has unveiled an upgraded version of its ARC Platform, designed to improve accessibility management for businesses, including self-service kiosks.

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Most Canadian ATMs, digital kiosks fail accessibility standards

July 31, 2024

University of Waterloo researchers have partnered with the Canadian Standards Association Group to interview people living with disabilities about their…

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Between the Flags lifestyle brand leader shares CX strategy

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

In this latest episode of the CX Innovators podcast, produced by Networld Media Group, Briony Oayda, managing director of Bondi Active and Between the Flags…

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Self service kiosks hit New Zealand car dealerships

July 30, 2024

Danish pre-service company Tjekvik has expanded its self-service kiosk network to New Zealand through a partnership with automotive software business Auxo…

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Check the Chip kiosk offers microchip management for pet owners

July 29, 2024

Check the Chip, Inc. has launched its first-ever microchip self-service kiosk. This kiosk offers pet owners and communities a user-friendly way to interact…

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Star Micronics Unveils the Next mC-Print3: Connectivity and Sustainability Redefined

The mC-Print31Ci and mC-Print31CBi thermal receipt printers, featuring CloudPRNT Next and Ultra-C technology, set new benchmarks in speed, efficiency, and…

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