Locker kiosks also called smart lockers are enabling click-and-collect retailers to make inventory more accessible and easier to track.
Amazon's Whole Foods Market acquisition points to a changing role for physical stores; millennials hold the key
Amazon's acquisition of Whole Foods Market is yet another sign – the biggest to date – that retail is being redefined by multiple shopping channels.
When brands, retailers and digital experience providers met at the 2017 ICX Summit in Dallas the focus was on defining “what works” to maximize CX approaches.
Brands really can't treat any of their customers like they’re all alike anymore, not just the millennials, especially now that the technology is available to enable brands to treat them all more and more like individuals.
The ICX Summit gave retailers and interactive technology players a chance to learn why companies have to share information both internally and externally to meet the demands of today's 'connected' shopper.
Interactive kiosks offer retailers a tool for allowing customers to join the e-commerce experience with in-store purchasing by allowing shop to shop for both the physical and online product offerings.
Kiosk accessibility for the hard of hearing presents a unique problem for kiosk software developers and hardware manufacturers.
A lineup of kiosk experts will share their insights at the ICX Summit June 5-7, offering a bird's eye view of what's in store for interactive customer engagement.
When a machine sends a heartbeat, it’s sending a message saying, “Hey I’m online, I’m alive.” Measuring heartbeats can not only tell an operator whether a machine is online or offline, but it can also share if it’s in distress. With software at the endpoint, at regular intervals, usually measured in seconds, a heartbeat signal is sent.
Recognizing merchants have encountered difficulty integrating EMV compliant payment equipment, credit card issuers have postponed chargebacks for fraudulent purchases on non-compliant equipment. Compliance, however, will benefit all parties by reducing credit card fraud.
Digital signage isn't just a pretty display, it's also a tool to boost sales, customer experience and more. Fast casual and quick-serve restaurants are continuing to tap into the many possibilities of digital signage, from localized marketing to loyalty program integration.
Switching from 203 to 300 DPI is based on the specific user need. An expert reviews the key considerations that determine which DPI best suits your application.
The US trails other markets in converting to the more secure EMV protocol for equipment that accepts credit cards. Credit card brands have issued cards with electronic chips, but adoption of EMV compliant equipment has not kept pace with consumers.
A secure storage facility requires three elements: a kiosk, an internal lock system and a break-in alarm. In addition to security, the system brings efficiency.
With kiosks finding more uses in more location types, the demand for outdoor kiosks continues to grow, posing a set of special considerations. An industry veteran offers some useful tips.
If you are responsible for improving customer engagement for your organization, here are 10 reasons you should make your way to Texas for the ICX Summit.
Self-serve kiosks help consumers order and pay for meals faster, reducing wait times and allowing QSRs to serve more customers faster. As a result, national QSR chains are speeding up self-serve kiosk deployments.
The self service industry has five major obstacles to overcome: ADA compliance, Section 508, outdoor enclosures, EMV and browser control.
A self-serve kiosk that eliminates the wait to order and pay for food at an employee cafeteria is only the latest example of how kiosks are changing established industries.
Digital signage content management software has enhanced the versatility of kiosks featuring video content. Wayfinding, tourism and 'smart cities' applications are among the first to benefit.