Inside the Box: Shut the Front Door

Locker kiosks also called smart lockers are enabling click-and-collect retailers to make inventory more accessible and easier to track.

Amazon's Whole Foods Market acquisition points to a changing role for physical stores; millennials hold the key

Amazon's acquisition of Whole Foods Market is yet another sign – the biggest to date – that retail is being redefined by multiple shopping channels.

Customer experience is defined at new levels during ICX Summit 2017

When brands, retailers and digital experience providers met at the 2017 ICX Summit in Dallas the focus was on defining “what works” to maximize CX approaches.

'Interesting times' highlight ICX Summit 2017

Brands really can't treat any of their customers like they’re all alike anymore, not just the millennials, especially now that the technology is available to enable brands to treat them all more and more like individuals.

Interactive Customer Experience: the start of a daunting, yet exciting journey

The ICX Summit gave retailers and interactive technology players a chance to learn why companies have to share information both internally and externally to meet the demands of today's 'connected' shopper.

Kiosks help keep brick and mortar stores relevant as e-commerce expands

Interactive kiosks offer retailers a tool for allowing customers to join the e-commerce experience with in-store purchasing by allowing shop to shop for both the physical and online product offerings.

Kiosk accessibility for the hard of hearing: a challenge and an opportunity

Kiosk accessibility for the hard of hearing presents a unique problem for kiosk software developers and hardware manufacturers.

ICX Summit: Speakers, keynotes are all 'A-list'

A lineup of kiosk experts will share their insights at the ICX Summit June 5-7, offering a bird's eye view of what's in store for interactive customer engagement.

Inside the Box: Monitoring heartbeats

When a machine sends a heartbeat, it’s sending a message saying, “Hey I’m online, I’m alive.” Measuring heartbeats can not only tell an operator whether a machine is online or offline, but it can also share if it’s in distress. With software at the endpoint, at regular intervals, usually measured in seconds, a heartbeat signal is sent.

EMV’s impact on kiosk owners, part 2; merchant operators have time to comply

Recognizing merchants have encountered difficulty integrating EMV compliant payment equipment, credit card issuers have postponed chargebacks for fraudulent purchases on non-compliant equipment. Compliance, however, will benefit all parties by reducing credit card fraud.

Digital signage boosts fast casual customer experience

Digital signage isn't just a pretty display, it's also a tool to boost sales, customer experience and more. Fast casual and quick-serve restaurants are continuing to tap into the many possibilities of digital signage, from localized marketing to loyalty program integration.

203 vs. 300 DPI for printers: an updated guide

Switching from 203 to 300 DPI is based on the specific user need. An expert reviews the key considerations that determine which DPI best suits your application.

EMV’s impact on kiosk owners, part 1

The US trails other markets in converting to the more secure EMV protocol for equipment that accepts credit cards. Credit card brands have issued cards with electronic chips, but adoption of EMV compliant equipment has not kept pace with consumers.

Looking for secure self storage? Kiosks play a role

A secure storage facility requires three elements: a kiosk, an internal lock system and a break-in alarm. In addition to security, the system brings efficiency.

Maintenance and other considerations for outdoor kiosks

With kiosks finding more uses in more location types, the demand for outdoor kiosks continues to grow, posing a set of special considerations. An industry veteran offers some useful tips.

10 reasons to attend the 2017 ICX Summit

If you are responsible for improving customer engagement for your organization, here are 10 reasons you should make your way to Texas for the ICX Summit.

QSRs find indoor kiosks improve customer experience, deployments accelerate

Self-serve kiosks help consumers order and pay for meals faster, reducing wait times and allowing QSRs to serve more customers faster. As a result, national QSR chains are speeding up self-serve kiosk deployments.

The Rocky Mountains of self service

The self service industry has five major obstacles to overcome: ADA compliance, Section 508, outdoor enclosures, EMV and browser control.

Kiosks changing the game in more industries

A self-serve kiosk that eliminates the wait to order and pay for food at an employee cafeteria is only the latest example of how kiosks are changing established industries.

Versatility gives interactive digital signage kiosks greater reach

Digital signage content management software has enhanced the versatility of kiosks featuring video content. Wayfinding, tourism and 'smart cities' applications are among the first to benefit.

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