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Customer Experience News & Media

365 Markets must sell Three Square Market ahead of Cantaloupe buy

May 6, 2026

The Federal Trade Commission is requiring 365 Retail Markets to divest micromarket retail technology provider Three Square Market as a condition of its planned…

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Remembering kiosk industry veteran Ron Bowers

by Richard Slawsky — Editor, Connect Media

Industry veteran Ron Bowers passed away April 25. He worked for Frank Mayer & Associates for 35 years.

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Automation could transform cannabis industry

May 4, 2026

Automated kiosks could soon redefine cannabis retail, with industry leaders suggesting even customer-facing roles such as budtenders may be replaced by…

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Retailers brace for self-checkout limits

April 29, 2026

Major U.S. retailers including Walmart, Target and Costco are facing potential operational changes as lawmakers in several states move to tighten regulations…

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Disney rolls out fashion kiosks to promote movie sequel

April 28, 2026

Disney has launched a limited-time promotional campaign tied to the May 1 release of The Devil Wears Prada 2, featuring interactive kiosks at select theaters…

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Let's Talk Retail Episode 7: How a Mobile First Strategy Enhances the Retail Journey

In this exciting episode of Let's Talk Retail, Executive Account Manager Eric Williams is joined by Mohan Itwaru Senior Director of Direct to Consumer…

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Built to Adapt: How Modular POS Powers the Future of Retail

Adaptability has become the new measure of success in retail. This infographic highlights how Modular POS technology empowers retailers to grow on their own…

Presented by Toshiba Global Commerce Solutions, Inc.

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Sustainability in Retail: A Strategy for Long-Term Growth

Discover why sustainability is becoming a growth strategy, not just a corporate goal. This blog explores how retailers are reducing waste, improving…

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Mobility at the Forefront: How Mobile POS is Redefining Specialty Retail

See how mobile POS is reshaping specialty retail at the moment of decision. This blog explores how retailers are equipping associates to assist customers…

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Connecticut seeks to limit self-checkout kiosks

April 22, 2026

A proposed bill in the Connecticut legislature would impose new restrictions on the use of self-checkout kiosks in retail stores, according to a report in The…

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Kiosks helping courts close the justice gap

by Richard Slawsky — Editor, Connect Media

Many Americans have found themselves shut out of the legal system, whether that be for cost, a lack of knowledge or the intimidation of trying to navigate…

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New York casino launches $1M kiosk promo

April 21, 2026

The Akwesasne Mohawk Casino Resort in Hogansburg, New York, has launched a kiosk-based "Instant Millionaire Promotion," a campaign designed to boost guest…

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FUJIFILM intros instax SPOT Photobooth and Print Station

April 17, 2026

FUJIFILM North America introduced the instax SPOT, a next-generation photobooth and print station designed to turn on-site experiences into physical keepsakes.

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Evolvending, ART eye additional airport expansions

April 15, 2026

Evolvending and partner Automated Retail Technologies plan to expand their automated dining solution across three more U.S. airports in the next quarter…

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Kiosks and compliance: What operators need to know this year and beyond

by Richard Slawsky — Editor, Connect Media

Kiosk operators need to consider a number of regulatory issues, including ADA compliance, cash acceptance regulations, energy standards and data privacy.

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Amazon to stock weight loss drug in clinic kiosks

April 10, 2026

Amazon.com plans to begin stocking Eli Lilly's newly approved oral weight loss drug at kiosks located in some of its primary care clinics, while also offering…

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BC Ferries lowers fare card top-up limits at kiosks

April 9, 2026

BC Ferries is lowering the minimum reload amount for vehicle Experience Cards purchased online and at self-service kiosks, reducing the threshold from $130 to…

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Food pickup lockers addressing the 'last mile' in the guest experience

by Richard Slawsky — Editor, Connect Media

Smart pickup lockers are helping address one of the key points (and cost issues) in restaurant operations. Additionally, their success is opening the door to…

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Costco shifting from self-checkout to scan-and-go, shoppers report

April 6, 2026

Costco is adjusting its checkout strategy, with some stores eliminating or limiting self-checkout lanes in an effort to improve efficiency and reduce theft…

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N.J. residents not laughing over April Fools gas pump prank

April 6, 2026

A social media post from New Jersey's official government account announcing the end of the state's ban on self-service gasoline sparked widespread reaction…

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