In addition to writing, Slawsky serves as an adjunct professor of Communication at the University of Louisville and other local colleges. He holds both a Bachelor’s and a Master’s degree in Communication from the University of Louisville and is a member of Mensa and the National Communication Association.
by Richard Slawsky — Editor, Connect Media
Airports, airlines and technology suppliers are entering a critical stage in the transition to the latest Common Use Self Service standard, a move that…
read nowby Richard Slawsky — Editor, Connect Media
Morrison Healthcare and food robotics company Blendid have deployed a robotic smoothie kiosk at Mayo Clinic's Methodist Campus in Rochester, Minnesota…
read nowby Richard Slawsky — Editor, Connect Media
This edition of our academic research roundup looks at two studies exploring how kiosks and vending machines could remove barriers to care in very different…
read nowby Richard Slawsky — Editor, Connect Media
Retailers, regulators and technology providers are deploying systems that can estimate a customer's age in seconds, determine whether additional identification…
read nowby Richard Slawsky — Editor, Connect Media
Artificial intelligence may dominate the conversation around self-service, but many of the technologies quietly reshaping kiosk deployments have nothing to do…
read nowby Richard Slawsky — Editor, Connect Media
The organizers of the Automated Retail & Kiosk Innovation (ARKI) Show are accepting nominations for the 2026 ARKI Awards, recognizing the companies, products…
read nowby Richard Slawsky — Editor, Connect Media
Two academic studies suggest the most effective self-service deployments balance automation with accessibility and user-centered design. Although the research…
read nowby Richard Slawsky — Editor, Connect Media
As AI, voice interfaces, biometrics, QR codes and mobile technologies reshape self-service, some have questioned whether the touchscreen is becoming obsolete.
read nowby Richard Slawsky — Editor, Connect Media
Four published academic studies suggest kiosk and vending technologies are becoming more intelligent, more accessible and more responsive to community needs.
read nowby Richard Slawsky — Editor, Connect Media
Replacing aging kiosks isn't simply a matter of unplugging one unit and installing another. As the installed base of self-service kiosks continues to grow…
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