Richard Slawsky
Richard Slawsky
In addition to writing, Slawsky serves as an adjunct professor of Communication at the University of Louisville and other local colleges. He holds both a Bachelor’s and a Master’s degree in Communication from the University of Louisville and is a member of Mensa and the National Communication Association.
Recent Contributions
Boston Logan pilots AI hologram concierge
by Richard Slawsky — Editor, Connect Media
Boston Logan International Airport has introduced a life-size artificial intelligence hologram designed to help passengers navigate the airport, check security…
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Why some self-service deployments fail
by Richard Slawsky — Editor, Connect Media
Some self-service deployments reduce lines, improve throughput and give customers a convenient way to transact. Others sit unused, generate complaints or…
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CTS founder Sandra Nix on AI, kiosk evolution and what makes self-service deployments succeed
by Richard Slawsky — Editor, Connect Media
Kiosk Marketplace recently spoke with Nix in an email interview about how self-service has changed and more.
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Self-checkout's labor equation goes beyond cutting cashier hours
by Richard Slawsky — Editor, Connect Media
Self-checkout can reduce the labor devoted to conventional cashiering, increase the number of transactions employees can supervise and free associates for…
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Research spotlight: Self-service technology moves deeper into health care
by Richard Slawsky — Editor, Connect Media
Two recent research papers illustrate how kiosks and automated dispensing systems could play broader roles in detecting disease, improving access to medication…
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ACA Section 1557 raises accessibility stakes for patient kiosks
by Richard Slawsky — Editor, Connect Media
Patient check-in and payment kiosks can improve efficiency, reduce paperwork and shorten lines, but they can also create barriers for those with disabilities.
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Prepango scores with FIFA merchandise vending machines
by Richard Slawsky — Editor, Connect Media
Automated retailer Prepango used its airport network, remote monitoring and regional sales data to put official World Cup products within reach of travelers…
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Evolvending partners with Amish Pretzel Co. for airport kiosk rollout
by Richard Slawsky — Editor, Connect Media
Evolvending has partnered with The Amish Pretzel Co. to offer freshly warmed pretzel products through automated dining kiosks at U.S. airports.
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Self-checkout rules spread as states weigh limits
by Richard Slawsky — Editor, Connect Media
States and local governments are increasingly considering self-checkout regulations addressing staffing levels, transaction limits, accessibility…
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Studies examine biometric kiosk adoption, predictive vending maintenance
by Richard Slawsky — Editor, Connect Media
Two academic studies examine what it takes to make unattended systems more useful to passengers and more reliable for operators.
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