Retiring after nearly 35 years in the self-service industry, Ron Bowers shares his ideas about the kiosk industry's top accomplishments and its greatest opportunities as consumers expect a more personalized and convenient shopping experience.
Before upgrading your kiosk to accept more cashless pyment options, it’s critical to make sure you're incorporating all the necessary components, features and capabilities to future-proof your payment infrastructure.
Self-service kiosks are rapidly becoming the solution for many of these problems across a multitude of industries and use cases. Here are some questions to help a business decide if a self-service kiosk makes sense.
Kiosks and digital signage improve the customer experience, which can translate into improved sales for retailers, but the journey typically has obstacles to overcome. Two veterans of the journey shared their experiences.
The Interactive Customer Experience Association last night honored excellence in interactive customer experience at this year's Elevate Awards dinner party to recognize and honor the individuals and organizations setting the pace in using technology to elevate the customer experience.
Artificial intelligence can allow retailers to improve the customer experience and gain valuable insights, but it is necessary to identify the core capabilities the company hopes to attain and be willing to make organizational changes.
While consumer voice devices continue to expand at a healthy clip, an Infocomm panel agreed that reliable voice authentication remains a challenge for business enterprise use of the technology, along with the need to interface with business enterprise workflows.
Pizza truck entrepreneur Bob Stephens reasoned that self-serve kiosks make sense for food trucks, but he had difficulty finding one. He managed to locate a developer who was able to provide a solution for an affordable price.
The future state of self-service is turning the kiosk into a stand-alone store, and secure payment is one of the services that needs to be offered for it to be effective, says Ingenico's John Menzel, who recently shared his insights on EMV compliance in self-service.
The National Automatic Merchandising Association trade show floor featured POS equipment tailored to a consumer who is comfortable with mobile payment, and other technologies such as advanced data analytics, artificial intelligence, robotics, biometric identity verification and digital signage.
The 2018 Kiosk Marketplace Census Report confirms a positive outlook for the self-serve kiosk industry, giving statistical insight into the customer segments that self-serve kiosks serve and identifying the the various technologies that kiosks are using.