Frost & Sullivan recognizes Diebold Nixdorf with award

Frost & Sullivan 2017 Global Self-Checkout Systems Growth Excellence Leadership Award goes to Diebold Nixdorf

Type: Special Report

Sponsor: DIEBOLD NIXDORF




Tailored Tach - Bouncepads in Ralph Lauren

Empowering the customer to discover his inner-designer, Ralph Lauren Menswear invites shoppers to design and personalize the perfect polo shirt using the Bouncepad iPad floor stand.

Type: Case Study

Sponsor: Bouncepad




Consumers Want More Tech In-store - Infographic

Survey shows that the majority of U.S. consumers want more tech in brick & mortar retail stores, restaurants & hotels

Type: Infographic

Sponsor: Bouncepad


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FEATURES


Millennials weigh in on how they shop

Attendees at the Interactive Customer Experience Summit in Dallas took advantage of a chance to find out first hand during a panel featuring seven millennial shoppers.

Data analytics hold the key to understanding and guiding the retail customer

Interactive technology promises a wealth of insights on customer behavior, but retailers need to have a plan for deploying the technology and glean insights from data analytics.

Customer experience is defined at new levels during ICX Summit 2017

When brands, retailers and digital experience providers met at the 2017 ICX Summit in Dallas the focus was on defining “what works” to maximize CX approaches.

Neiman Marcus embracing innovative tech from the front door to the dressing room

From the minute a shopper walks into the new Fort Worth, Dallas-based Neiman Marcus, digital technology is nearby. Here’s the scoop on how the retailer's iLab is developing and designing innovations that are driving a robust customer experience.

Interactive Customer Experience: the start of a daunting, yet exciting journey

The ICX Summit gave retailers and interactive technology players a chance to learn why companies have to share information both internally and externally to meet the demands of today's 'connected' shopper.

Kiosks help keep brick and mortar stores relevant as e-commerce expands

Interactive kiosks offer retailers a tool for allowing customers to join the e-commerce experience with in-store purchasing by allowing shop to shop for both the physical and online product offerings.

ICX Summit: Speakers, keynotes are all 'A-list'

A lineup of kiosk experts will share their insights at the ICX Summit June 5-7, offering a bird's eye view of what's in store for interactive customer engagement.

Pornographic video at D.C.'s Union Station disassembled; content provider takes responsibility, claims it wasn't a hack

A kiosk in a public transit station displayed pornographic content because the operating system was not properly secured.

Hacked digital signage displays porn in Union Station

Commuters at Union Station got a little more than they asked for when a recently installed display began to play porn videos.

10 reasons to attend the 2017 ICX Summit

If you are responsible for improving customer engagement for your organization, here are 10 reasons you should make your way to Texas for the ICX Summit.

ADA lawsuits targeting kiosks: part 1

Because the ADA does not specify how kiosks should accommodate the visually impaired, the industry is challenged in how to comply with the law's mandate. Lawsuits on behalf of visually impaired individuals could clarify what measures kiosk manufacturers should take to improve access for the visually impaired.

Vending/micro market veteran ready to take on Amazon Go

A vending/micro market veteran has developed a technology, featuring artificial intelligence, he believes will disrupt the consumer goods distribution industry.

Kiosks changing the game in more industries

A self-serve kiosk that eliminates the wait to order and pay for food at an employee cafeteria is only the latest example of how kiosks are changing established industries.

EV charging rates reach new heights, expanding options for a rapidly growing industry

Numerous factors are influencing the rapid growth of EV charging stations. Faster charging technology is expanding options for property owners interested in installing chargers. Various business models have also emerged.

Changing kiosk technology brings new verticals and applications, part 2: the pace accelerates

Evolving kiosk technology has accelerated innovation, creating more opportunities for kiosks to facilitate tasks for businesses and organizations. Part 2 in this series explores examples of emerging applications.

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Learn how many retailers -- both large and small -- are incorporating kiosks and other self-service solutions into their business models.

NEWS