Customer Experience News & Media
Wall Street Journal writer joins anti-self-checkout movement
January 4, 2024
Joanne Kaufman, an arts and entertainment critic, has joined the chorus of pundits who want to see self checkouts go away at retail, according to an opinion…
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Can vending and micro market technology ever be foolproof?
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
100% foolproof may not be possible, but convenience services operators continuously find new ways to improve their services and operations with technology.
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Station Casinos to intro kiosks for sports betting
January 2, 2024
Red Rock Resorts Inc., a Las Vegas-based company that operates 16 casino and entertainment properties, has commenced field trials of GAN Sports under the STN…
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YouTube host slams self checkout, cites unfair theft arrest
January 2, 2024
A YouTube show known as the TEC Show has slammed self checkout at grocery stores, drawing attention to a woman in her 60s who was arrested for petty theft at a…
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India ATM offers gold, silver coins
January 1, 2024
Visitors at the Meerpet Metro Station in Hyderabad, India, can purchase gold and silver coins at an ATM machine using credit cards, debit cards and the Unified…
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Self-service technology makes new inroads in amusements
Self-service automation is yet another movement making inroads in today’s multifaceted entertainment scene.
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TikToker complains about being shortchanged at Zara self-checkout kiosk
December 28, 2023
A TikToker recently posted a video of himself using a self-checkout machine at a Zara Miami store and complaining that he should get a discount for having to…
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Post-COVID demand, challenges shape best-read KMC 2023 stories
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Technology continued to hold Kiosk Marketplace readers’ interest in 2023, as evidenced by the 10 best-read stories of the year, with technology players upping…
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Raleigh, North Carolina installs wayfinding kiosks
December 26, 2023
Raleigh, North Carolina has installed six of the downtown digital wayfinding kiosks provided by a previously reported partnership between IKE Smart Cities LLC…
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Customer expectations for convenience services: Can you deliver?
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Improved technology creates new opportunities to meet customer expectations for micro markets, vending and more. A panel explores how during the Self-Service…
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Customized kiosk solution increases throughput
Learn how ACRELEC is able to manage volume, improve the speed of service, and assure consistency and accuracy by fully adapting to a leading coffee and donut…
Presented by Acrelec
download now10 Guiding Principles for Kiosk Interactions and Experiences
Over 15 years ago, Acrelec began as a software company on a mission to make restaurants more digital. We created these 10 guiding principles that any business…
Presented by Acrelec
download nowACRELEC Kiosks: Better for your customers, more profitable for you
Discover the right self-ordering solution for your QSR format with ACRELEC’s wide range of kiosks that can be personalized to stylishly blend in with your…
Presented by Acrelec
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Retail complaints continue about self-checkout kiosks
December 19, 2023
Retail self-checkout kiosks continue to expand, but consumers and retailers are not uniform in their views about the benefits of the technology, according to…
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Uniqlo self-checkout counter for apparel wins WSJ kudos
December 18, 2023
Uniqlo, an apparel store that allows customers to check out purchases at a counter that uses radio frequency identification technology to process the…
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Vending machine innovation: Play the guitar for beer
December 18, 2023
A New Zealand brewery, Panhead Custom Ales in Wellington, has introduced a vending machine that is operated by a person playing an attached electric guitar.
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Shield T3 pulls COVID test vending machines from universities
December 18, 2023
Shield T3, a company that provided COVID test kit vending machines at universities, has decided to discontinue its operations at university campuses across the…
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Tip request at self checkout irks airline employee
December 15, 2023
An airline employee who purchased a soda and a pack of gum from a self-checkout machine in a store took exception to a tipping request, marking the second such…
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Nailing the right self-service solution; an ever evolving challenge
by Daniel Brown — Editor, Networld Media Group
How do you pick the right kiosk for your customers? This was the topic of a panel discussion, "Check in kiosks: finding the right solution for your venue,…
read nowDynamic Digital Solution for Ever-Changing Drive-Thru Menu Boards
With the help of EcoDigital Media and Peerless-AV®, BigFoot Java’s Outdoor Digital Menu Boards Elevate Both the Customer and Operational Experience Across All…
Presented by Peerless-AV
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