The IT Specialists Guide to Self-Service Technology

This is an abridged guide for Information Technology (IT) professionals working with an industry (healthcare, human resources, education, etc.) that is looking to deploy a self-service kiosk or solution in their facility.

Type: Guide

Sponsor: Advanced Kiosks




8-Series Countertop Kiosk

The 8-Series Countertop kiosk was developed to offer our customers an even smaller, lower cost self-service device.

Type: White Paper

Sponsor: Source Technologies




Personal Teller Machine

Self-Service banking in the branch has become an integral part of branch transformation. As financial institutions evolve branch staff to more consultative roles, the use of technology is critical to automate the transactions historically handled by tellers.

Type: White Paper

Sponsor: Source Technologies


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FEATURES


A year after the US deadline, EMV compliance lags: Part 2 — What's being done

While several payment gateways have done a good job of making it easier to integrate hardware with transaction processors, a handful of software vendors and kiosk manufacturers have also established a good track record for supporting EMV-compliant systems.

A year after the US deadline, EMV compliance lags: Part 1 — What's causing the delay?

EMV system compliance has taken longer than many expected due to the complexity of integrating certified hardware with software and processors. Part 1 in a two-part series explores why the transition has taken so long, especially in the unattended retail sector.

4 Predictions for touchscreen software in 2017

Touchscreens are everywhere, and the technology behind it is continuing to advance. From next-gen haptic touch technology to content delivery software, businesses are consistently developing more advanced tech for touchscreens. Let's take a look at the latest developments.

Can the Internet of Things boost customer experience?

The IoT is building up a lot of hype, but it is still unclear how it will improve customer experience. Panelists at the CONNECT Mobile Innovation Summit last month discussed where IoT is going and which direction it should take.

Kiosk printers 101: How to ensure reliablility

Anyone who has dealt with printers knows they have a bad tendency of jamming, running out of ink and generally being a pain in the neck. Kiosk printers, however, are rapidly expanding beyond the realm of receipts into 3D printing, tag printing and other tasks, so choosing a reliable printer is more important than ever.

Contactless technology: cutting through the jargon

NFC, HCE, BLE: these are just a few of the confusing acronyms for new contactless technologies. It's time to set the record straight on exactly what these contactless terms represent, what the technologies do, and why there is confusion in the first place.

Custom kiosk apps build better ROI

The best customer experience is a customized experience. Thus, custom kiosk applications can help craft the ideal customer experience that delivers an impressive ROI.

The benefit of bill-payment kiosks

Bill-payment kiosks can provide great benefits to retail customers, as long as you keep the basics of availability, security and customer experience in mind.

Keeping your outdoor kiosk cozy in the winter

The weather outside is frightful, and the kiosk is slowly dying, and since it has no place to go, let it snow, let it snow. Fortunately, there are a few ways to prevent your kiosk from the triple threat of snow, hail and ice this winter.

Small changes make a big impact

Sustainability, energy efficiency and social responsibility have long been hot topics in the retailing industry. As retailers continue to look for smart solutions, kiosk manufacturers have the opportunity to make smart changes to their products that reduce negative impacts on the environment and appeal to earth-conscious consumers.

Predicting the future of kiosks

The first kiosk debuted at a university in the 1970s, before Windows was even created. Kiosks have had an interesting past, and with the onset of marijuana and medicine kiosks, its future may prove equally interesting.

Choosing and sourcing quality kiosk components part 2

Last time, we discussed how to choose the right kiosk components for a project. This week, we conclude with the second stage of kiosk development and component selection: sourcing the actual components to be used in the final design, and the choices that will need to be made around these decisions.

Kiosk printers move to 3D

Until recently, kiosk printers were limited to receipts and other 2D items. Now, the sky is the limit with 3D printing enabling countless possibilities from toys to prosthetic limbs.

The omnichannel imperative

In a panel discussion at the ATM & Mobile Summit, bankers spoke about the role of omnichannel and how it is driving companies to develop a more seamless customer experience.

Wi-Fi vs. Cellular: Kiosk connections in review

You have manufactured the ideal wireless kiosk for your market. You have done all your research and selected the ideal retail spot to drive traffic. Yet, there is still one critical detail left, what type of Internet connection will you choose?

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Kiosks can have many hardware components that all need to be durable and reliable. In addition to a CPU and a monitor, your kiosk might have a receipt printer, card reader, barcode scanner, keyboard, cash acceptor/dispenser or other device.

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