Meridian Helps Explore the Wonders of the Deep

Meridian Helps Explore the Wonders of the Deep

Interactive kiosks at National Marine Sanctuary visitor centers are serving to educate and inform the public about these national treasures.

Type: Case Study

Sponsor: Meridian


Integrating Self-Ordering into Restaurant Operations

Integrating Self-Ordering into Restaurant Operations

Self-Ordering kiosks offer benefits at multiple levels of the restaurant’s operations; beyond organic order size growth and increased efficiency, today’s customers have come to rely on a consistent experience, accurate ordering, personalized levels of social engagement and convenience.

Type: White Paper

Sponsor: ADUSA, Inc.


What Is The Future Of Retail?

What Is The Future Of Retail?

The future of retail is all about personalized experiences. How do we improve service quality? How do we achieve zero costumer complaints in each store? How do we help shoppers enjoy every moment in Carrefour Taiwan stores? See what happens when Advantech, Intel and Carrefour Taiwan team up.

Type: Case Study

Sponsor: Advantech Corp


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FEATURES


Intel's Christie Rice talks customer experience, digital innovations

Intel's Christie Rice talks customer experience, digital innovations

The ICX Association sat down with Intel’s Christie Rice, global interactive kiosk and digital signage segment director for the Intel's IoT Group, to find out what Intel's up to when it comes to enabling interactive customer experiences. Rice is also Intel’s new representative on the association’s advisory board.

Haptic technology: how it will unlock the potential of touch in self-serve kiosks

Haptic technology: how it will unlock the potential of touch in self-serve kiosks

Haptic technology is poised to give consumers a new, more intuitive and more human way to engage with self-serve kiosk interfaces, and to connect with the brands and products behind them.

How to prepare restaurants for the digital revolution

How to prepare restaurants for the digital revolution

Digital menu boards, kiosks, online ordering and loyalty programs are just a few technologies that are making their debut in restaurants. During a panel at the Restaurant Franchising and Innovation Summit, panelists discussed how to get your restaurant tech ready.

EMV adoption in the self-service industry: What's taking so long?

EMV adoption in the self-service industry: What's taking so long?

The future state of self-service is turning the kiosk into a stand-alone store, and secure payment is one of the services that needs to be offered for it to be effective, says Ingenico's John Menzel, who recently shared his insights on EMV compliance in self-service.

How mobile pay, AI and biometrics are bringing new muscle to automatic merchandising

How mobile pay, AI and biometrics are bringing new muscle to automatic merchandising

The National Automatic Merchandising Association trade show floor featured POS equipment tailored to a consumer who is comfortable with mobile payment, and other technologies such as advanced data analytics, artificial intelligence, robotics, biometric identity verification and digital signage.

Personalization and physical-digital integration dominate retail innovation

Personalization and physical-digital integration dominate retail innovation

Recognizing the need for both physical stores and e-commerce, retailers seek solutions — including self-serve kiosks — to deliver more interactive customer experiences.

Move over Amazon Go, China’s BingoBox is on the move

Move over Amazon Go, China’s BingoBox is on the move

BingoBox, an unmanned c-store, already has 300 locations in China, and plans to expand internationally. The project has received significant venture funding.

Mobile payment: How it redefines the customer experience for unattended retail

Mobile payment: How it redefines the customer experience for unattended retail

One of the best-attended educational sessions at the recent National Automatic Merchandising Association show in Las Vegas focused on how payment technology innovations — namely mobile payments — are impacting customer expectations.

The case for mobile payments in unattended retail

The case for mobile payments in unattended retail

Mobile payments continue to expand, making it important for operators of unattended retail equipment to invest in the technology. A speaker at the National Automatic Merchandising Association show claimed that mobile payments are faster, more convenient and more secure than physical forms of payment.

Winning profiles in retail customer personalization

Winning profiles in retail customer personalization

Retailers that engage customers using today's highly sophisticated digital and mobile tools are finding that these initiatives deliver greater customer satisfaction, loyalty and sales.

Amazon happy with customer response to cashierless store, but guarded about future plans

Amazon happy with customer response to cashierless store, but guarded about future plans

While encouraged by customer response, Amazon isn't ready to announce much about plans for its innovative cashierless store concept. The company is making sure the technology, which utilizes machine learning and computer vision to eliminate the need for cashiers, continues to function seamlessly.

Pursuant Health taps digital media specialist to upgrade in-store pharmacy kiosk advertising

Pursuant Health taps digital media specialist to upgrade in-store pharmacy kiosk advertising

Pursuant Health recently integrated Vistar Media's platform to upgrade its media players and ad serving software on its kiosks, enabling advertisers to programmatically place orders on the kiosk screens.

The top 5 POS features for self-service in stadiums and arenas

The top 5 POS features for self-service in stadiums and arenas

A self-serve point-of-sale system can shorten lines and create a smoother, more enjoyable experience for the fans in stadiums and arenas

Entrepreneur develops kiosk solution for e-commerce retailers

Entrepreneur develops kiosk solution for e-commerce retailers

Dawn Dickson has taken it upon herself to develop both hardware and software to enable kiosks to dispense consumer products and provide useful data about the customers and the customer traffic.

Force sensing brings intuitive functionality to interactive touchscreen kiosk applications

Force sensing brings intuitive functionality to interactive touchscreen kiosk applications

Kiosk owners can retrofit force sensing by updating the firmware and adapting their application software to respond appropriately.

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Learn how interactive kiosks and self-service technology can be used to shape positive customer experiences that enhance customer satisfaction and loyalty

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