The State of Kiosks in QSRs

Fast-food operators are adopting self-order kiosks as a way to speed up service, improve order accuracy and provide an improved guest experience.

Type: White Paper

Sponsor: Peerless-AV




How Mobile Ordering Apps Stack Up

Mobile ordering apps are poised to be a major sales driver for fast casual restaurants, but not all apps are built the same.

Type: White Paper

Sponsor: Fuzz Productions




Appy Meals - Bouncepads in McDonald's

Bouncepad helped McDonald’s introduce tablet technology to its ‘Spirit of Family’ restaurant design, enhancing the overall sense of enjoyment.

Type: Case Study

Sponsor: Bouncepad


See More »

FEATURES


The Indian Summer of kiosks is upon us! Why we're ready for the thaw of 2017/2018!

The kiosk industry's killing frost of 2008 ushered in the creativity and strength of the kiosk solution companies of 2017 and beyond.

Kiosks killing restaurant jobs? Don’t let the doomsayers distract you

In time, the consumer media will get tired of pursuing a story that isn’t a story. The real challenge facing the restaurant industry is finding enough workers to fill jobs.

Roly Poly Sandwiches franchisee pioneers self-order kiosks

Matt Macke was intrigued when a customer suggest he offer self-order kiosks. As a result, he has played a role in helping a kiosk manufacturer develop one for small restaurants.

Self-order kiosks don’t just help big chains, Long Island fast casual learns

A Long Island, New York fast casual restaurant has found self-order kiosks improve the customer experience and boost the average ticket size.

Are kiosks the next step for restaurant-based digital signage?

There's a lot of buzz surrounding the rise of self-order kiosks in dining establishments, especially quick-serve restaurants. As digital menu boards approach the point of saturation in many restaurants, kiosks represent the next big opportunity for restaurant-based digital signage.

The kiosk game: What restaurants must be prepared to pay to play

While self-service initiatives provide significant ROI opportunities, businesses should understand all of the necessary costs and how they plan to fit those costs in their current budget before moving forward.

McDonald’s clarifies: No plans to replace workers with kiosks

Cowen & Co. upgraded McDonald's outlook based on the chain's technology upgrades, including self-order kiosks. The company has been deploying kiosks globally for a decade but has not used them to replace workers.

Self-order kiosks make a big splash at NRA Show

Restaurants are driving much of the kiosk industry's growth, including partnerships among kiosk providers and POS software specialists.

NRA 2017 in photos: Editors share top highlights

The editors of FastCasual, Pizza Marketplace, QSRWeb and Food Truck Operator share some highlights from the 2017 NRA show in Chicago.

Help us define a 'self serve kiosk'

In the interest of improving customer understanding of self-serve kiosks, Kiosk Marketplace will be providing an official definition,with reader input. Readers are being asked to select from five proposed definitions.

Digital signage boosts fast casual customer experience

Digital signage isn't just a pretty display, it's also a tool to boost sales, customer experience and more. Fast casual and quick-serve restaurants are continuing to tap into the many possibilities of digital signage, from localized marketing to loyalty program integration.

Special Report: 'tipping point' on the way for restaurant self-serve kiosks

A special report explores the growing interest by restaurants in self order kiosks. While determining return on investment poses challenges, the market is changing and restaurants must consider their options.

10 reasons to attend the 2017 ICX Summit

If you are responsible for improving customer engagement for your organization, here are 10 reasons you should make your way to Texas for the ICX Summit.

QSRs find indoor kiosks improve customer experience, deployments accelerate

Self-serve kiosks help consumers order and pay for meals faster, reducing wait times and allowing QSRs to serve more customers faster. As a result, national QSR chains are speeding up self-serve kiosk deployments.

ADA lawsuits targeting kiosks: part 1

Because the ADA does not specify how kiosks should accommodate the visually impaired, the industry is challenged in how to comply with the law's mandate. Lawsuits on behalf of visually impaired individuals could clarify what measures kiosk manufacturers should take to improve access for the visually impaired.

See More »

Many quick service restaurants use self-order kiosks to increase speed of service, improve order accuaracy and boost profits. But the benefits of restaurant kiosks don't end there and are not limited to the fast food giants.

NEWS