Digitally Transforming the Restaurant Experience

Digitally Transforming the Restaurant Experience

Across more than 100 restaurants throughout Sweden, McDonald’s has introduced a new production system (Made to order) that is powered through self-service order kiosks.

Type: Case Study

Sponsor: DIEBOLD NIXDORF


Making Technological Tools Work Together

Making Technological Tools Work Together

Restaurants are leveraging digital applications to help boost sales and retain customers, but integrating those applications with existing systems can be a challenge.

Type: White Paper

Sponsor: Fuzz Productions


Key Benefits of Utilizing Self-Service Kiosks in Quick Service and Fast Casual Restaurants

Key Benefits of Utilizing Self-Service Kiosks in Quick Service and Fast Casual Restaurants

There are many advantages to QSRs and fast casuals adopting self-order strategies, but three well-documented benefits include enhanced customer service, improved productivity and increased profits.

Type: White Paper

Sponsor: Frank Mayer and Associates, Inc.


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FEATURES


Restaurant self-order revolution shifts into high gear: Are you prepared?

Restaurant self-order revolution shifts into high gear: Are you prepared?

The pioneer stage has ended for restaurant self-serve kiosks, and adoption has shifted into high gear. The time has come for all serious players in the limited-service space to take note if they haven’t already.

Taco Bell to install self-order kiosks in all stores in 2019 under its All Access initiative

Taco Bell to install self-order kiosks in all stores in 2019 under its All Access initiative

Rafik Hanna, senior director of Taco Bell’s All Access, shared insight on how the QSR is transforming to drive a best-in-class customer experience and why technology is always at the forefront in a keynote address at the recent ICX Summit.

Key Takeaways from a recent QSR’s Corporate Worldwide Convention

Key Takeaways from a recent QSR’s Corporate Worldwide Convention

Our retail team just returned from a leading QSR’s Worldwide Convention, an invite-only event where we had the opportunity to demo our kiosks for more than 12,000 attendees from around the globe.

The Three Ways Kiosks Will Change QSRs as We Know It

The Three Ways Kiosks Will Change QSRs as We Know It

Here are the three ways that the kiosk will change quick service restaurants as we know it.

Self-service food & beverage kiosks changing casual dining

Self-service food & beverage kiosks changing casual dining

Standalone self-service food kiosks are changing the restaurant industry, improving operations and impacting customers’ purchasing habits.

Discovery Zone wows ICX Summit attendees with promising customer engagement technology

Discovery Zone wows ICX Summit attendees with promising customer engagement technology

The ICX Discovery Zone featured a range of technologies such as a motion-based touchscreen, a projection screen, a holographic touchscreen, voice interaction systems and music and audio messaging.

Beer and pizza: Self-pour technology adds fizz to the mix

Beer and pizza: Self-pour technology adds fizz to the mix

The self-pour beer systems allow restaurant to capitalize on the popularity of craft beers. This is especially helpful to pizza restaurants, for which beer sales are important.

Self-order kiosks let loose at National Restaurant Show

Self-order kiosks let loose at National Restaurant Show

The number of self-order kiosks on display at the National Restaurant Show nearly tripled over last year's exhibits as hardware and software manufacturers rush to meet the demand

Self-order technology options expand, challenging foodservice operators still using legacy POS

Self-order technology options expand, challenging foodservice operators still using legacy POS

New foodservice technologies — including self-order kiosks, mobile ordering and EMV-enabled payment systems — are being introduced at a rapid pace. Operators with existing POS investments need to be able to integrate new capabilities into their existing systems.

Consumer demand for restaurant kiosks is on the rise

Consumer demand for restaurant kiosks is on the rise

Guests of all ages, not just millennials, would visit a restaurant more often if self-serve kiosks were available, new research finds.

Restaurants give high marks to self-pour beer systems

Restaurants give high marks to self-pour beer systems

Restaurants that have deployed self-pour technologies have found the systems reliable and easy to use. The technology, which charges by the ounce, allows restaurants to capitalize on the popularity of craft beer.

Taco Bell's digital transformation focus of ICX Summit keynote

Taco Bell's digital transformation focus of ICX Summit keynote

Rafik Hanna, senior director, All Access, at Taco Bell will share insight on how the brand is winning big with customers due to its digital transformation strategy, including a planned introduction of self-serve kiosks, at the upcoming Interactive Customer Experience (ICX) Summit taking place next month in Texas.

Join the craft beer revolution with self-pour technology

Join the craft beer revolution with self-pour technology

Self-pour technology has emerged as a leading tool for restaurants, bars and tap rooms to allow beer lovers to explore a wide selection of offerings.

Custom-built self-order kiosks help brand Denver fast food restaurant

Custom-built self-order kiosks help brand Denver fast food restaurant

In planning their first fast food restaurant, the partners recognized that self-order kiosks would make the ordering process more efficient and allow the employees to spend more time interacting with guests to ensure an enjoyable dining experience.

How to prepare restaurants for the digital revolution

How to prepare restaurants for the digital revolution

Digital menu boards, kiosks, online ordering and loyalty programs are just a few technologies that are making their debut in restaurants. During a panel at the Restaurant Franchising and Innovation Summit, panelists discussed how to get your restaurant tech ready.

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Many quick service restaurants use self-order kiosks to increase speed of service, improve order accuaracy and boost profits. But the benefits of restaurant kiosks don't end there and are not limited to the fast food giants.

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