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Customer Experience News & Media

Self-Service Innovation Summit to highlight food vending for 4th year in a row

November 29, 2023

A session, 'Hot, Fresh Foods through Self-Service = Hotter Revenues,' will be held at 9:45 a.m. on Dec. 6 at the Loews Coral Gables in Miami.

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Finalists named for 2023 Automation & Self-Service Awards

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The winners will be honored during an awards presentation at 5 p.m. EST on Dec. 5., when the Summit honors the most innovative solutions for kiosks, vending…

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Emerging Trends and Technologies Shaping the Future of Unattended Retail

Evolving consumer preferences combined with new ways to interact and pay are helping to drive the growth of an innovative retail solution.

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Brainstorm ‘Blue Ribbon’ customer service for unattended retail at Self-Service Innovation Summit

November 22, 2023

During the Self-Service Innovation Summit, Dec. 4-6 in Miami, a panel of retail and technology experts will explore ways retailers are addressing this…

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How Kodak Moments tackles the tech savvy customer: An inside view

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Attendees at the Self-Service Innovation Summit next month in Miami will get an inside view of how the global technology player maintains its service delivery…

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Will battery-powered parcel lockers revolutionize deliveries?

by Käroli Michelson — Marketing Specialist, Cleveron AS

As online shopping continues to grow, the demand for efficient and secure delivery solutions will only intensify. Battery-powered parcel lockers have emerged…

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Authentic experiences: How your brand can reach Gen Z for success and customer loyalty

by Daniel Brown — Editor, Networld Media Group

The APC Gen Z study found that Gen Z has five top demands from businesses and brands: 1. Authenticity. 2. PhysiDigital. 3. Experiential. 4. Custom. 5.

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Digital innovation in travel: Is the next frontier airport dining?

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Next month, Neil Thompson of HMSHost will share his insights about what future innovations are in store for airports during a keynote presentation at the…

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AMI Entertainment intros portable jukebox

November 14, 2023

AMI Entertainment has introduced its Atom jukebox, a portable jukebox weighing 33 pounds that only takes one person to install, according to a press release.

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World Giving Machines expand to 61 cities for 2023 Christmas season

November 14, 2023

The World Giving Machines, vending machines sponsored by The Church of Jesus Christ of Latter-day Saints that allow people to make holiday donations to…

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Stinger Report teams with LBX Collective to boost amusement, entertainment industry growth

November 14, 2023

The Stinger Report, an amusement, social and location-based entertainment industry newsletter, has moved from its Spider Entertainment sponsorhip to an…

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Tokyo vending machine offers products in exchange for marketing survey

November 14, 2023

Beauty products are available at a recently installed vending machine on the top floor of the Kichijoji Tokyu Department store in Tokyo in exchange for filling…

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Time for a new perspective on self service

by Tyler Wells — ISV & Strategic Accounts Partner Manager, Americas, MicroTouch

How well businesses implement self service is likely to determine winners and losers. The first step is recognizing that self-service is essential, beneficial…

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Andamiro USA intros crane machines

November 13, 2023

Andamiro USA has introduced its "Crazy Toy 31" crane machine built using all-metal materials and tempered-safety glass, according to a press release.

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Brazil entertainment chain goes all cashless with self-serve kiosk

November 6, 2023

HotZone, a Brazil-based family entertainment chain, has transitioned all 12 of its stores to the Sacoa Cashless system, including the self-service KR kiosk…

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Fullerton parking garage offers book vending machine

November 2, 2023

Commuters will be able to check out books from a vending machine at the SOCO West Parking Structure across Harbor Boulevard from the Fullerton (California…

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Georgia cemetery offers visitor navigation kiosk

November 1, 2023

Visiting a cemetery might never be a pleasant experience, but being able to find whose grave you're looking for has been made easier at Rose Hill Cemetery in…

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Clear takes its 1-step ID verification to financial services

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Clear recently acquired Sora ID as part of its plan to expand beyond airport check-in to simplify identity verification in financial services and other…

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Can vending and micro market tech ever be foolproof? Experts to share insights at SSIS

November 1, 2023

Thanks to ongoing innovation, new capabilities continue to emerge for micro markets and vending machines. But how does a convenience services operator ensure…

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LG Electronics expands innovation center to showcase tech

October 31, 2023

LG Electronics USA has expanded its Chicago Business Innovation Center to provide resellers and end customers a place to experience and learn about the…

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