Self-service becomes retail infrastructure

by Richard Slawsky — Editor, Connect Media

Retailers are rapidly expanding self-service technology far beyond the traditional checkout lane as they look to improve customer experience, streamline store operations and address labor shortages, according to a new report from Coresight Research.

Rethinking kiosks for identity verification

by Taya Tuo — Marketing Director, SUNTEK Technology Co., Ltd.

More and more, kiosks are being used for identity verification. As more public and commercial services become digital, organizations still need reliable ways to confirm who is standing in front of the service point. A mobile app or online portal can solve part of the process, but not every user, location or risk level can be handled remotely.

Nevada rolls out DMV kiosk in Reno

The Nevada Department of Motor Vehicles has added a new self-service kiosk in Reno to help customers complete routine transactions without visiting a…

Customer Experience

Learn how interactive kiosks and self-service technology can be used to shape positive customer experiences that enhance customer satisfaction and loyalty