How can vendors and operators work together successfully?

by Bradley Cooper — Editor, Connect Media

Vendors and operators need to rethink their relationship to be successful with automated retail.

LogiKiosk seeks to simplify parcel shipping

by Richard Slawsky — Editor, Connect Media

LogiKiosk is rethinking self-service parcel shipping with purpose-built hardware and software designed to simplify transactions, reduce errors and shorten wait times. CEO Victor Londono explains how ergonomic design, barcode scanning and RFID technology can improve customer experience and store efficiency.

The kiosk shift, part 3: From USB chaos to smarter kiosk architecture

by Ben Wheeler — Dir. of Business Dev. - Automated Retail, T-ROC

Modular kiosk design separates customer interfaces, payments and mechanical controls, helping operators diagnose faults, replace components and standardize fleets. Android and ARM platforms can support the shift, reducing complexity and service costs while keeping critical functions local when internet connections fail.

Toshiba VP shares insight on the retail tech deployment strategy

In this episode of the CX Innovators Podcast the topic is retail innovation. Naresh Keswani, VP of software and AI at Toshiba Global Commerce Solutions, shares insight on how to get the most of a retail technology deployment.

Michigan town's parking program brings in $105K so far in 2026

St. Joseph, Michigan's downtown paid parking program generated about $105,000 in revenue and incurred roughly $44,000 in expenses in 2026, city commissioners…

Customer Experience

Learn how interactive kiosks and self-service technology can be used to shape positive customer experiences that enhance customer satisfaction and loyalty