Self-service becomes retail infrastructure

by Richard Slawsky — Editor, Connect Media

Retailers are rapidly expanding self-service technology far beyond the traditional checkout lane as they look to improve customer experience, streamline store operations and address labor shortages, according to a new report from Coresight Research.

Rethinking kiosks for identity verification

by Taya Tuo — Marketing Director, SUNTEK Technology Co., Ltd.

More and more, kiosks are being used for identity verification. As more public and commercial services become digital, organizations still need reliable ways to confirm who is standing in front of the service point. A mobile app or online portal can solve part of the process, but not every user, location or risk level can be handled remotely.

Abilene library provides laptops by kiosk

The Abilene Public Library in Texas is expanding public access to technology by installing self-service laptop kiosks at its branches inside the G.V. Daniels…

Retail Kiosks & Self-Service

Retail locations are the most common venues for self-service kiosks. Customers at these locations use kiosks to browse inventory, learn about products and in some cases place orders.