The touchscreen isn't going away. It's getting company

by Richard Slawsky — Editor, Connect Media

As AI, voice interfaces, biometrics, QR codes and mobile technologies reshape self-service, some have questioned whether the touchscreen is becoming obsolete. Rather than replacing touch, AI is enabling customers to move seamlessly between voice, touch, mobile devices and biometric authentication based on the task at hand.

What 2 studies reveal about self-service success

by Richard Slawsky — Editor, Connect Media

Two academic studies suggest the most effective self-service deployments balance automation with accessibility and user-centered design. Although the research examined very different settings, both papers offer practical guidance for kiosk manufacturers, software developers and organizations deploying self-service technology.

PEI tourism information center gives way to digital kiosk

A seasonal visitor information center in the town of Montague, in the Canadian province of Prince Edward Island, will not reopen this year and will instead be…

Customer Experience

Learn how interactive kiosks and self-service technology can be used to shape positive customer experiences that enhance customer satisfaction and loyalty