Kiosk standard update poses big airport challenges

by Richard Slawsky — Editor, Connect Media

Airports, airlines and technology suppliers are entering a critical stage in the transition to the latest Common Use Self Service standard, a move that promises stronger security and greater flexibility but could also require substantial investments in software, testing and hardware.

Studies examine biometric kiosk adoption, predictive vending maintenance

by Richard Slawsky — Editor, Connect Media

Two academic studies examine what it takes to make unattended systems more useful to passengers and more reliable for operators.

Toshiba leader talks customer experience, mobile-first strategy

Eric Williams, senior account executive at Toshiba Global Commerce Solutions, shares insight on changing customer expectations, the value of a mobile-first strategy in the retail environment and how and why AI will be a game-changer going forward.

Disney patents kiosk for dispensing assistive devices

Disney has filed a patent application, Method and Apparatus for Entitlement, for an automated system that could distribute assistive devices to eligible theme…

Transportation / Travel / Airport Kiosks

Transportation locations are common venues for self-service kiosks, where customers can purchase tickets, check luggage, view schedules and more.