IoT and kiosks: Why 1 kiosk veteran sees 2017 as a year for change

Kiosk industry veteran Steve Latham, who played a key role in the development of the kiosk DVD rental industry, offers his assessment of digital media on kiosks, the impact of IoT technology on kiosks and new use cases for kiosks.

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What’s in store for 2017? Part 3: Innovation calls for more customer education

As technology improves, the kiosk industry has to educate two main user groups about the benefits kiosks provide – the locations that host kiosks and the consumers that interact with them. The need for customer education is especially important in 2017 on account of the perception among some that kiosks are killing jobs.

IoT, customer-facing robots and VR among topics to be discussed at 2017 ICX Summit

The annual conference, which draws hundreds of customer experience leaders and innovators, is June 5-7 in Dallas and features a range of interesting sessions and a special networking function.

What’s in store for 2017? Part 2: Mobile payments’ impact on kiosks will vary

Smart phones are driving an ecommerce revolution. While mobile payment can adversely affect the need for kiosks in some situations, most industry observers see mobile payments as another payment option that kiosk operators need to consider to meet consumer buying habits.

What’s in store for 2017? Part 1: Kiosks build on a strong foundation

With positive momentum carrying over from 2016, a healthy stock market and continuously improving technology, most kiosk industry observers are optimistic about their industry's growth in 2017. Government regulations are cited by some as a concern, along with the importance of proper executions of some of the new technologies being introduced.

How companies are leveraging outdoor kiosks to improve the user experience

There are many use cases for outdoor kiosks that enhance the user experience by streamlining processes that might otherwise require long wait times or inefficient searching. The ultimate goal is to offer a reliable device that enhances user experience, leading to higher engagement and increased ROI.

Your kiosk project part 1: How to get executive buy-in

The case for the deployment of kiosks is easily made if the right information gets in front of the right people at the right time. It's merely a matter of understanding the concerns of each group and highlighting the relevant data.

Time for an honest discussion about kiosks and future jobs – and the kiosk industry must start it

It's not enough for the kiosk industry to recognize that claims that kiosks are killing jobs are simply false. The kiosk industry needs to protect its reputation to ensure a successful future. A coordinated, industrywide public relations effort is needed.

Top 5 stories for November: Reader interests cover diverse retail segments

Top read stories in November demonstrated the diverse interests of the KioskMarketplace reader audience. Topics covered a wide scope of retail segments, including supermarkets, ATMs and health care establishments.

Johnny Rockets tests self-order kiosks in moving to a QSR format

Self-order kiosks play an important role in moving to more of a quick-serve format for Johnny Rockets as the 30-year-old iconic brand seeks to refresh itself. The feedback to date has been promising.

Kiosks killing jobs? Current events beg the question, but the facts say otherwise

Several restaurant chains are using kiosks and other technology that allow orders to be placed more rapidly and efficiently. Kiosks are fostering fears about job losses, but in reality, kiosks are serving to reallocate labor from the front to the back of the restaurant and in some cases, add jobs.

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How EMV Compliance is Enhancing Self-Service Bill Payment

Businesses are turning to bill payment kiosks to enhance customer experience through self-service payment. Bill pay kiosks offer customers a secure transactional solution and provide businesses with a new way to improve customer service.

Type: White Paper

Sponsor: Meridian




Maintaining the Future with 3D Holographic Displays

FUJIFILM Service is providing the expertise to keep 3D holographic displays running perfectly.

Type: Case Study

Sponsor: FUJIFILM North America Corporation




EXPEDITING THE SKI RENTAL PROCESS: SELF-SERVICE KIOSKS EFFECTIVELY STREAMLINE EQUIPMENT RENTALS

By setting up a Windows® computer to collect customer information, ski and snowboard equipment rental shops are able to streamline their process using the Rezo Systems application and KioWare® for Windows kiosk system software.

Type: Case Study

Sponsor: KioWare




Paducah Power System's PayGo Success

Paducah Power System counts on PaySite billpay kiosks to offer an additional payment channel to its customers.

Type: Case Study

Sponsor: U.S. Payments




TDS Certificate

TDS Certificate

Type: Special Report

Sponsor: TDS Touch (US Hechuang Technology, LLC)




Our Virtual Factory in Shenzhen

Our virtual factory in Shenzhen

Type: Special Report

Sponsor: TDS Touch (US Hechuang Technology, LLC)


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