The touchscreen isn't going away. It's getting company
by Richard Slawsky — Editor, Connect Media
As AI, voice interfaces, biometrics, QR codes and mobile technologies reshape self-service, some have questioned whether the touchscreen is becoming obsolete. Rather than replacing touch, AI is enabling customers to move seamlessly between voice, touch, mobile devices and biometric authentication based on the task at hand.
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Research shows healthcare kiosks are growing smarter — and more human
by Richard Slawsky — Editor, Connect Media
Four published academic studies suggest kiosk and vending technologies are becoming more intelligent, more accessible and more responsive to community needs.
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EU rebuffs calls to pause biometric border system despite airport delays
European Union officials have rejected calls from the aviation industry to suspend the bloc's new Entry/Exit System, according to a New York Times report…
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