Kiosk standard update poses big airport challenges

by Richard Slawsky — Editor, Connect Media

Airports, airlines and technology suppliers are entering a critical stage in the transition to the latest Common Use Self Service standard, a move that promises stronger security and greater flexibility but could also require substantial investments in software, testing and hardware.

Studies examine how self-service technology can expand health care access

by Richard Slawsky — Editor, Connect Media

This edition of our academic research roundup looks at two studies exploring how kiosks and vending machines could remove barriers to care in very different settings.

Toshiba leader talks customer experience, mobile-first strategy

Eric Williams, senior account executive at Toshiba Global Commerce Solutions, shares insight on changing customer expectations, the value of a mobile-first strategy in the retail environment and how and why AI will be a game-changer going forward.

Newland AIDC

With over 20 years of technical precipitation in the automatic identification industry, Newland AIDC possesses comprehensive embedded barcode scanning solutions to commit to the digital revolution in all walks of life.

St. Louis-area mass transit expands ticket kiosk network

MetroLink, the light-rail transit system serving the St. Louis metropolitan area in Missouri and Illinois, has activated upgraded ticket vending equipment at…

Customer Experience

Learn how interactive kiosks and self-service technology can be used to shape positive customer experiences that enhance customer satisfaction and loyalty