The touchscreen isn't going away. It's getting company

by Richard Slawsky — Editor, Connect Media

As AI, voice interfaces, biometrics, QR codes and mobile technologies reshape self-service, some have questioned whether the touchscreen is becoming obsolete. Rather than replacing touch, AI is enabling customers to move seamlessly between voice, touch, mobile devices and biometric authentication based on the task at hand.

What 2 studies reveal about self-service success

by Richard Slawsky — Editor, Connect Media

Two academic studies suggest the most effective self-service deployments balance automation with accessibility and user-centered design. Although the research examined very different settings, both papers offer practical guidance for kiosk manufacturers, software developers and organizations deploying self-service technology.

Follett launches self-service library kiosk solution

Education materials provider Follett Software has launched Accessit Kiosk, a self-service circulation solution for K-12 schools that expands the capabilities…

Customer Experience

Learn how interactive kiosks and self-service technology can be used to shape positive customer experiences that enhance customer satisfaction and loyalty