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Customer Experience News & Media

Amazon to stock weight loss drug in clinic kiosks

April 10, 2026

Amazon.com plans to begin stocking Eli Lilly's newly approved oral weight loss drug at kiosks located in some of its primary care clinics, while also offering…

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BC Ferries lowers fare card top-up limits at kiosks

April 9, 2026

BC Ferries is lowering the minimum reload amount for vehicle Experience Cards purchased online and at self-service kiosks, reducing the threshold from $130 to…

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Food pickup lockers addressing the 'last mile' in the guest experience

by Richard Slawsky — Editor, Connect Media

Smart pickup lockers are helping address one of the key points (and cost issues) in restaurant operations. Additionally, their success is opening the door to…

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Costco shifting from self-checkout to scan-and-go, shoppers report

April 6, 2026

Costco is adjusting its checkout strategy, with some stores eliminating or limiting self-checkout lanes in an effort to improve efficiency and reduce theft…

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N.J. residents not laughing over April Fools gas pump prank

April 6, 2026

A social media post from New Jersey's official government account announcing the end of the state's ban on self-service gasoline sparked widespread reaction…

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Austin approves smart city kiosks

April 3, 2026

The Austin City Council has approved the deployment of interactive digital kiosks in public rights-of-way, according to a press release, marking a step forward…

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NAMA recognizes industry contributors

April 3, 2026

The National Automatic Merchandising Association has announced the recipients of its 2026 Industry Awards, recognizing individuals and companies that have made…

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Illinois counties deploy job kiosk network

April 2, 2026

A network of job kiosks across Kane, Kendall and DeKalb counties in Illinois is helping connect residents with employment opportunities and workforce services…

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New Zealand airline expands next-gen kiosk network

April 1, 2026

Air travel provider Air New Zealand is introducing a generation of self-service kiosks designed to significantly reduce domestic check-in times, according to…

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Federal court rules in favor of kiosk/ATM clickwrap agreements

by Richard Slawsky — Editor, Connect Media

A federal court ruled that Bitcoin Depot's clickwrap agreements on its kiosks were enforceable in a scam victim case. What does this mean for kiosk clickwrap…

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Circa Resort & Casino teams with VenHub on autonomous smart store

March 24, 2026

Circa Resort & Casino, in downtown Las Vegas, is partnering with VenHub to bring an autonomous smart store to the resort.

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Eyes on the future: Vision screening comes to self-service kiosks

by Richard Slawsky — Editor, Connect Media

The vision-screening sector has delivered steady growth over the past several years. One study shows these kiosks can reach $2.7 billion by 2032.

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Charlotte preps for smart city kiosk rollout

March 20, 2026

Charlotte, North Carolina, is partnering with IKE Smart City to deploy interactive digital kiosks throughout the city, with a goal of enhancing public…

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Prescription kiosks linked to reduction in unnecessary antibiotic use

March 19, 2026

Prescription medication dispensing kiosks introduced at 20 urgent care centers in 2019 played a key role in an effort to improve antibiotic prescribing…

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Illinois county deploying AI kiosks to aid in legal processes

March 17, 2026

Artificial intelligence kiosks are slated to be introduced at the Kendall County Courthouse in Illinois to assist residents with common legal processes before…

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From vending machines to autonomous retail: The evolution of grab and go shopping

Customers want physical shopping to feel as quick and simple as online purchasing. The demand has led to the rise of autonomous retail — stores where customers…

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What makes the Automated Retail & Kiosk Innovation Show a must-attend event?

by Richard Slawsky — Editor, Connect Media

The Automated Retail & Kiosk Innovation Show takes place December 14-16 in Miami Beach this year. Here are the many reasons to attend.

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Kiosk provider Sureway partners on ad platform

March 10, 2026

Elmhurst, Illinois-based Sureway Games has partnered with Las Vegas firm Context Networks to expand the reach of Context's advertising platform through…

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Bitcoin Depot takes the lead on preventing crypto fraud

by Richard Slawsky — Editor, Connect Media

Bitcoin Depot is taking the lead in fighting crypto ATM/kiosk fraud. Will it be enough?

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How Casinos Use Plustek Scanners to Modernize Guest Verification

Casinos are deploying Plustek ID and passport scanners to streamline guest verification, reduce fraud, and support AML/KYC compliance. From loyalty enrollment…

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