Customer Experience News

HotelKey expands self-check-in kiosk deployments

August 26, 2026

HotelKey is expanding deployment of its self-check-in kiosk as hotel operators look to automate routine front-desk functions and provide around-the-clock…

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Visit Mobile installs interactive wayfinding kiosk downtown

August 26, 2026

Tourism organization Visit Mobile has installed an interactive kiosk on Dauphin Street in downtown Mobile, Alabama, giving residents and visitors a new way to…

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Walmart to roll out tap-to-pay across U.S. stores

August 25, 2026

Walmart will begin offering tap-to-pay at select Walmart stores and Sam's Club locations Aug. 24, expanding the payment options available to customers at…

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NJ library plans 24-hour self-service kiosk

August 25, 2026

The Paterson Public Library in New Jersey plans to install a 24-hour self-service kiosk outside the Community Center at The Heritage in the city's Alexander…

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Maryland county adds self-service sports equipment rental kiosks

August 24, 2026

St. Mary's County Recreation & Parks has introduced self-service sports equipment rental kiosks at two Maryland parks, according to a report in The Baynet…

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Eyebot brings automated vision testing to Quay stores

August 24, 2026

Eyebot has partnered with eyewear retailer Quay to install automated vision-testing kiosks at select stores, according to a press release, allowing customers…

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T-ROC to deploy up to 1K California Pizza Kitchen automated retail machines

August 21, 2026

T-ROC Global will deploy and operate as many as 1,000 California Pizza Kitchen automated retail machines nationwide over the next three years under a new…

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Hawks Cay Resort opens arcade with Sacoa cashless technology

August 21, 2026

Sacoa Cashless System has installed its cashless arcade technology at Hawks Cay Resort, a 60-acre destination in Duck Key in the Florida Keys, according to a…

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Gerald R. Ford Airport to launch self-service bag drop

August 21, 2026

Gerald R. Ford International Airport in Grand Rapids, Michigan, will introduce self-service bag drop for selected airlines Sept. 9 as part of a terminal and…

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Ohio proposes rules for self-service prescription kiosks

August 21, 2026

The Ohio Board of Pharmacy is considering new rules that would establish a detailed regulatory framework for self-service prescription kiosks, according to a…

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Cashierless robot store highlights automation at Beijing conference

August 20, 2026

A cashierless convenience store demonstrated at the 2026 World Robot Conference in Beijing showed how multiple robots could complete an entire retail…

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Sainsbury's pauses facial recognition system after customer wrongly accused

August 19, 2026

British supermarket chain Sainsbury's has temporarily suspended facial recognition technology at its East Dulwich store in London after employees wrongly…

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JD.com opens 24-hour robotic coffee shop in Beijing

August 19, 2026

JD.com's 7Fresh Coffee has opened what it describes as the world's first 24-hour intelligent unmanned coffee shop, bringing robotic drink preparation to…

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Kiosk industry leaders to discuss accessibility with U.S. Access Board

August 18, 2026

Representatives from the Kiosk Manufacturer Association and other industry insiders will meet with U.S. Access Board Executive Director Sachin Dev Pavithran…

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Sacoa powers new cashless arcade at Texas theme park

August 18, 2026

Sacoa has installed its cashless technology at Once Upon a Cowboy, a cowboy- and dinosaur-themed entertainment park in Tomball, Texas, according to a press…

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British railway invests $12.2M in ticket vending machines

August 18, 2026

British passenger rail operator Southeastern plans to install more than 200 ticket vending machines across its rail network as part of a $12.2 million…

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WeVend offers payment platform for laundry operators

August 17, 2026

Payment technology provider WeVend has introduced a payment and management platform for unattended laundry operations, giving customers several ways to pay for…

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Pennsylvania AI courthouse kiosk project wins national award

August 17, 2026

Chester County, Pennsylvania, has received a Center for Digital Government AI 50 Award for its use of artificial intelligence in a self-service kiosk project…

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Amazon expands locker network to more than 750 college locations

August 14, 2026

Amazon has expanded its Locker network to more than 750 locations across more than 500 U.S. college and university campuses, according to a press release. The…

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Help shape the 2026 Kiosk Marketplace Census

August 13, 2026

Kiosk Marketplace is inviting kiosk operators, deployers, suppliers and other industry professionals to participate in the 2026 Kiosk Marketplace Census Survey.

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