Customer Experience News

Time names Amazon Pharmacy Kiosk among best inventions of 2026

October 16, 2026

Time magazine has named the Amazon Pharmacy Kiosk one of its Best Inventions of 2026, recognizing a system that lets patients collect prescriptions before…

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Grand Canyon lodge eliminates check-in lines with Canary self-service kiosks

October 15, 2026

Yavapai Lodge at Grand Canyon National Park has significantly reduced guest check-in times after installing four self-service kiosks from Canary Technologies…

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Square introduces AI-powered restaurant kiosk with conversational voice ordering

October 15, 2026

Square has introduced a self-service kiosk featuring artificial intelligence-powered voice ordering designed to help quick-service restaurants improve ordering…

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Colorado library system to open 1st fully self-service branch

October 15, 2026

Anythink Libraries will open its first fully self-service Express Library on Oct. 28 in the Reunion community of Commerce City, Colorado, according to a press…

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Austin expands downtown digital kiosk network with 10 installations planned by year-end

October 14, 2026

The city of Austin, Texas, plans to have 10 interactive digital kiosks installed downtown by the end of 2026, expanding public access to navigation tools…

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Virtual try-on kiosks gain traction as retailers seek to reduce returns

October 14, 2026

Retailers are increasingly exploring artificial intelligence-powered virtual try-on kiosks to help shoppers make more informed clothing purchases and reduce…

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Ohio Lottery begins statewide upgrade of terminals, self-service kiosks

October 14, 2026

The Ohio Lottery is launching a statewide technology modernization initiative that will replace thousands of lottery terminals and self-service machines at…

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Diebold Nixdorf brings multifunction financial kiosks to Bahrain

October 14, 2026

Diebold Nixdorf will supply cash recyclers and software for stc pay Bahrain's first self-service network, extending the mobile wallet provider's services into…

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Love's retail media campaign boosts beverage sales nearly 20%

October 13, 2026

Love's Media Group reported that an eight-week advertising campaign for an unnamed beverage brand generated a 23% increase in incremental unit sales and a…

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PAR Technology survey: Convenience store shoppers favor faster checkout but want human assistance

October 13, 2026

Convenience store customers are increasingly comfortable with artificial intelligence-powered technology, particularly when it speeds up checkout, but many…

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Connecticut police department introduces self-service kiosk for residents

October 12, 2026

The Norwalk Police Department in Connecticut has introduced a self-service kiosk designed to make non-emergency police services more accessible to residents…

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Georgia county approves courthouse legal aid kiosk, telehealth agreement

October 12, 2026

The Wilcox County Board of Commissioners in Georgia has approved an agreement with the Georgia Legal Services Program to install a self-service legal aid kiosk…

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Advanced Kiosks introduces document processing kiosk for government, public services

October 12, 2026

Advanced Kiosks has introduced a document processing kiosk designed to streamline paperwork-intensive services for government agencies, courts, housing…

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Nayax partners with Allied Electronics to enter U.S. fuel retail market

October 12, 2026

Nayax has signed a distribution agreement with Allied Electronics to offer its VPOS Media 5 outdoor payment terminal to fuel retailers across the U.S.…

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ARKI keynote explores how brands, locations can win with automated retail

October 9, 2026

Automated retail is expanding beyond traditional vending, giving brands new ways to reach customers and venues new ways to make use of available space.

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Checkout donation requests can undermine customer satisfaction

October 9, 2026

Retailers that ask customers to make charitable donations at checkout kiosks may unintentionally create negative shopping experiences, according to research…

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Colruyt Group expands Toshiba self-checkout to 150 Belgian stores

October 9, 2026

Belgian retailer Colruyt Group has installed 454 Toshiba self-checkout systems across 150 stores as part of an ongoing expansion of its self-service…

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People and company news, week ending Oct. 9, 2026

October 8, 2026

Elo Touch Solutions CEO Craig Witsoe will step down in mid-November after more than 14 years leading the touchscreen and interactive display company. Witsoe…

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TGF's endless aisle platform sees strong revenue boost

October 8, 2026

South African retailer The Foschini Group generated about $33.1 million in revenue from its Bashstore endless aisle platform during fiscal 2026, a 306…

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United Dairy Farmers to add EV charging stations at 6 Ohio stores

October 8, 2026

United Dairy Farmers plans to install Level 3 electric vehicle fast-charging stations at six Ohio convenience stores, marking the company's first deployment of…

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