Customer Experience News

Kiosk industry group urges broader approach to accessibility after US Access Board meeting

September 23, 2026

The Industry Group and the Kiosk Manufacturer Association said their accessibility committee met with the U.S. Access Board on Sept. 15 to discuss how people…

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RiverView Health installs medication and syringe disposal kiosks

September 23, 2026

RiverView Health has installed MedSafe medication and sharps take-back kiosks at its Crookston, Minnesota, facility, giving residents another place to dispose…

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Texas barbecue restaurants turn to kiosks as beef, labor costs rise

September 22, 2026

Texas barbecue operators are increasingly using self-service kiosks as they contend with higher food and labor costs, according to a Hoodline report. H-E-B's…

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Self-service kiosk market projected to reach $45B by 2030

September 21, 2026

The global self-service kiosk market is expected to grow from $28.27 billion in 2025 to $31.14 billion in 2026, according to a report by The Business Research…

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Zebra launches KC401 kiosk for self-service applications

September 21, 2026

Zebra Technologies has introduced the KC401, an Android-based kiosk designed to automate routine inquiries, shorten lines and allow employees to focus on more…

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Straiv introduces modular self-check-in kiosk for hotels

September 18, 2026

German hospitality technology company Straiv has introduced the Kiosk | PULSE, a modular indoor self-service system designed to automate hotel check-in and…

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New York school adds visitor kiosk, wearable panic buttons

September 17, 2026

St. Christopher's School in Tonawanda, New York, has installed a visitor management kiosk and provided staff with wearable panic buttons as part of new…

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Wausau Family Pharmacy adds 24/7 prescription pickup kiosk

September 17, 2026

Wausau Family Pharmacy in Wisconsin is adding a prescription pickup kiosk that will allow customers to retrieve medications around the clock, according to a…

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Aruba social insurance agency opens pension services kiosk

September 16, 2026

Aruba's Social Insurance Bank, or SVB, has opened a service kiosk at MFA Paradera to give pensioners, future retirees and older residents easier access to…

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SurveyStance launches feedback kiosk packages for 3 industries

September 16, 2026

SurveyStance has introduced industry-specific customer feedback kiosk packages designed for health care clinics, automotive service centers and corporate…

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Grand Valley State students report longer waits after restaurant kiosk rollout

September 16, 2026

New self-service ordering kiosks at Grand Valley State University in Michigan are drawing complaints from students and visitors who say the technology has…

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9 European countries delay biometric border checks

September 15, 2026

Nine European countries, including several popular destinations for British travelers, have been granted a delay in the full implementation of the European…

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South Korea confronts digital divide as seniors struggle with kiosks

September 15, 2026

South Korea's rapid adoption of kiosks, smartphone apps and other digital services is leaving many older residents struggling to complete routine tasks, from…

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Inspection kiosk outage resolved at Toronto airport

September 14, 2026

An outage affecting Canada Border Services Agency inspection kiosks at Toronto Pearson International Airport was resolved late Sept. 11 after causing lengthy…

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Oli Robotics targets 20K locations with robotic coffee shops

September 11, 2026

Oli Robotics has unveiled an artificial intelligence-powered robotic coffee shop designed to serve specialty beverages in hotels, supermarkets, airports and…

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Delaware expands sports wagering with self-service kiosks

September 11, 2026

The Delaware Lottery has introduced self-service sports wagering kiosks at 89 licensed retailers and the state's three casinos, according to a Bay to Bay News…

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LinkNYC kiosks to honor 9/11 recovery workers

September 10, 2026

LinkNYC kiosks across New York City's five boroughs are displaying stories about the people who helped the city recover after the Sept. 11, 2001, terrorist…

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Toronto PATH kiosk dispenses free short stories to commuters

September 10, 2026

A self-service kiosk in Toronto's PATH pedestrian network is offering commuters free short stories printed on paper, according to a NOW Toronto report. Located…

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South Carolina library adds self-service laptop kiosk

September 9, 2026

Laurens County Public Library in South Carolina has introduced a self-service laptop kiosk designed to expand patrons' access to computers, according to a…

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Pocahontas State Park launches self-service kayak rental kiosks

September 9, 2026

Pocahontas State Park in Chesterfield, Virginia, has introduced self-service kayak rental kiosks that allow visitors to rent equipment without making a…

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