Customer Experience News & Media

Pennsylvania county grows self-service health kiosk program

June 24, 2026

Delaware County, Pennsylvania, is continuing to expand its "Test & Go" public health kiosk program with additional installations at a transit hub and…

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Indra wins contract to modernize Washington Metro ticket vending system

June 23, 2026

Spanish engineering and technology company Indra has been awarded a contract by the Washington Metropolitan Area Transit Authority to modernize the Metro's…

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Munich Transit aims to eliminate ticket validation confusion

June 23, 2026

Germany's Munich Transport Company is updating its ticket vending machines to simplify the ticket purchasing process and reduce validation errors, according to…

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Lake visitors can unlock kayaks with a scan-and-go

June 23, 2026

A recent high school graduate has turned his love of the outdoors into a business by launching Drift Away, a self-service kayak rental operation serving…

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World Cup spotlights LinkNYC's new role as a digital town square

by Richard Slawsky — Editor, Connect Media

As New York prepares to host FIFA World Cup matches, the city's decision to livestream games on 200 LinkNYC kiosks suggests a broader future for digital public…

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California city launches free parking pilot amid kiosk concerns

June 22, 2026

The City of Chico, California, and the Downtown Chico Property Based Improvement District are launching a summer parking promotion that will provide up to two…

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Sacoa to showcase self-service kiosks at Bowl Expo 2026

June 22, 2026

Sacoa Cashless System will showcase its latest technology for bowling centers and family entertainment venues at International Bowl Expo 2026, scheduled for…

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Self-checkout's shrink problem persists, report says

June 22, 2026

A new industry report finds that self-checkout has become the dominant transaction method in many retail stores, but it continues to generate higher levels of…

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Hologram kiosks aiding students at Virginia college

June 19, 2026

South Korean hologram technology company Marketon has completed the installation of its educational hovering hologram systems at Columbia College in Vienna…

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Donorbox kiosks help driving fundraising success

June 19, 2026

Nonprofit fundraising platform Donorbox announced that organizations using its technology have now raised more than $4 billion in donations, according to a…

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Tennessee parking system operator to refund overcharges

June 19, 2026

Tennessee drivers who believe they were improperly charged for parking, issued parking tickets in error or had their vehicles wrongfully booted can now seek…

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Tord Olav Dønnum on the future of autonomous foodservice

by Richard Slawsky — Editor, Connect Media

Tord Olav Dønnum discusses how robotics, automation and artificial intelligence are reshaping foodservice operations and how autonomous kitchens can help…

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AI checkout helps Aramark keep pace at MotoGP event

June 18, 2026

Aramark Spain supported food and beverage operations at the Monster Energy Grand Prix of Catalonia from May 15-17, according to a press release, marking its…

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Sacoa powers Win Park's transformation into family entertainment destination

June 18, 2026

Win Park, a seasonal arcade in Malgrat de Mar, Spain, has expanded into a full-scale family entertainment venue with the deployment of the Sacoa Cashless…

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FTC greenlights 365 Retail Markets acquisition of Cantaloupe

June 18, 2026

The Federal Trade Commission has approved a final consent order allowing 365 Retail Markets to proceed with its $848 million acquisition of Cantaloupe Inc.…

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Caregiver kiosk helps combat isolation

June 18, 2026

A caregiver support kiosk at the Airdrie Public Library in Airdrie, Alberta, Canada, is helping family caregivers find resources, peer support and a sense of…

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Glass Media debuts transparent kiosk

June 17, 2026

Glass-Media has introduced its AI-Enabled Transparent Concierge Kiosk, a customer engagement platform that combines conversational AI with LG Electronics…

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Armaf turns airport traffic into fragrance sales with smart kiosk

June 16, 2026

Dubai-based Travel Retail Sales & Services, working with fragrance brand Armaf and Abu Dhabi Airports, has introduced what the companies describe as the…

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Can AI holograms change airport wayfinding?

by Richard Slawsky — Editor, Connect Media

New York's LaGuardia Airport is testing what may be the next evolution of passenger assistance: interactive AI-powered hologram ambassadors. LaGuardia recently…

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El Paso takes kiosks to the zoo

June 15, 2026

El Paso County, Texas, has expanded its Tourist Kiosk Program with the launch of an AI-powered interactive kiosk at the El Paso Zoo and Botanical Gardens…

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