Customer Experience News & Media

EU rebuffs calls to pause biometric border system despite airport delays

July 9, 2026

European Union officials have rejected calls from the aviation industry to suspend the bloc's new Entry/Exit System, according to a New York Times report…

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ChargePoint partnership to add 200-plus EV charging ports

July 8, 2026

ChargePoint is expanding its partnership with Optimus Energy Solutions to add more than 200 public electric vehicle charging ports across the southeastern…

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Slovakia airport debuts Bolt self-service ride kiosk

July 8, 2026

Ride-hailing company Bolt has launched an airport transfer service at Slovakia's Košice Airport in Solvthat that includes the country's first self-service…

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The touchscreen isn't going away. It's getting company

by Richard Slawsky — Editor, Connect Media

As AI, voice interfaces, biometrics, QR codes and mobile technologies reshape self-service, some have questioned whether the touchscreen is becoming obsolete.

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Idaho town's parking program off to a rocky start

July 6, 2026

The city of Sandpoint, Idaho, launched its long-debated paid parking program July 1, according to a Sandpoint Reader report, introducing 43 cashless parking…

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Corendon Airlines rolls out self-check-in kiosks

July 6, 2026

Turkish leisure airline Corendon Airlines has introduced self-service airport check-in kiosks as part of its digital transformation strategy, according to a…

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Mount Fuji adds self-service kiosks for climber fees

July 2, 2026

The 2026 climbing season at Japan's Mt. Fuji Mount Fuji's opened June 30 with the launch of the popular Yoshida Trail in Yamanashi Prefecture and the Subashiri…

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Research shows healthcare kiosks are growing smarter — and more human

by Richard Slawsky — Editor, Connect Media

Four published academic studies suggest kiosk and vending technologies are becoming more intelligent, more accessible and more responsive to community needs.

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Queue raises $12.6M to expand robotic pharmacy kiosks

July 1, 2026

Palo Alto-based startup Queue has raised $12.6 million in seed funding to accelerate deployment of its autonomous pharmacy kiosks, which are designed to…

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New York parks debut Revolutionary War history kiosks

June 30, 2026

New York State Parks has installed interactive touchscreen kiosks at more than 20 parks and historic sites to commemorate the nation's 250th anniversary by…

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Airline data replaces customs kiosks at some Canadian airports

June 29, 2026

The Canada Border Services Agency is streamlining international-to-international passenger connections at select Canadian airports by eliminating the need for…

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Temple targets travelers with Buc-ee's visitor kiosk

June 29, 2026

The Temple, Texas, tourism organization Discover Temple has installed an interactive visitor kiosk inside the Buc-ee's travel center at 4155 N. General Bruce…

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Oregon town received AARP grant for streetside kiosk project

June 29, 2026

The City of North Bend, Oregon, has received a $15,000 AARP Community Challenge Flagship Grant to install an outdoor digital kiosk at the North Bend Visitor…

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Scotland hospitals deploy digital triage kiosks

June 26, 2026

Hospitals in Scotland are introducing digital triage kiosks in hospital emergency departments as part of a broader effort to improve patient flow and speed…

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Tennessee county expands DMV kiosk network

June 26, 2026

Residents of Sevier County, Tennessee, now have a new self-service option for renewing vehicle registrations with the installation of a tag renewal kiosk at…

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What the latest academic research says about kiosks and vending machines

by Richard Slawsky — Editor, Connect Media

Three recent studies examine topics ranging from customer acceptance of self-service kiosks to AI-powered healthcare kiosks and the growing role of vending…

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Texas town launches self-service pet microchip scanning station

June 25, 2026

The Human-Animal Support Coalition has launched Temple, Texas' first self-service microchip scanning station, providing residents with 24/7 access to a scanner…

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Interactive kiosks showcase North Carolina's revolutionary past

June 25, 2026

The American Battlefield Trust has unveiled the North Carolina History Explorer, an interactive heritage tourism kiosk designed to highlight North Carolina's…

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Interactive kiosk enhances visitor experience at Shreveport airport

June 25, 2026

Travelers arriving at Shreveport Regional Airport in Louisiana now have access to a new interactive tourism kiosk designed to help them explore the ArkLaTex…

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Vection's Accessibility Kiosk gains momentum with airport order

June 24, 2026

Australian firm Vection Technologies has secured approximately $2.3 million in new contracts across five sectors, bringing its total announced orders since…

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