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Customer Experience News & Media

Idaho town suspends parking kiosks after backlash

July 20, 2026

The Sandpoint, Idaho, City Council has temporarily suspended its downtown paid parking kiosks just two weeks after the system launched, following criticism…

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Let's Talk Retail Episode 7: Part 3: How a Mobile First Strategy Enhances the Retail Journey

Retailers make stronger business decisions when they have a clear understanding of customer needs and market conditions. This episode explores how customer…

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UAW to review firings over kiosk payment issues

July 17, 2026

The United Auto Workers is investigating the termination of two Ford employees who were fired after allegedly failing to pay for low-cost food items purchased…

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USPS expands self-service at San Luis post office amid delivery concerns

July 17, 2026

The U.S. Postal Service is expanding services at the San Luis, Arizona, post office as officials continue working to address long-standing mail delivery…

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Yucca Valley says no to self-service water vending station

July 17, 2026

The Yucca Valley Planning Commission in California's Mojave Desert has rejected a proposal to install a Watermill Express self-service water and ice vending…

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NAMA opens nominations for 2026 Coffee Legend Award

July 16, 2026

The National Automatic Merchandising Association is accepting nominations for its 2026 Coffee Legend of the Year Award, which honors individuals who have…

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Fan engagement kiosk market headed to $1.6B by 2036

July 16, 2026

The global market for fan engagement kiosks is expected to grow from $584 million in 2025 to $640.6 million in 2026, according to a Future Market Insights…

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Automated kiosk gives dry cleaning customers 24/7 access

July 15, 2026

California dry cleaner Four Seasons Cleaners has introduced a fully automated, 24/7 dry-cleaning drop-off and pickup kiosk at its State Street location in…

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Delaware rolls out sports betting kiosks statewide

July 15, 2026

The Delaware Lottery has completed the rollout of self-service sports betting kiosks at all 89 Sports Lottery retail locations and the state's three casinos…

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Cupcake vending machine keeps bakery open after hours

July 15, 2026

The Taste of Gold Cakery in Aiken, South Carolina, has introduced a refrigerated outdoor vending machine that allows customers to purchase gourmet cupcakes and…

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TTI expands hospitality portfolio with ePRINTit mobile printing

July 15, 2026

TTI Technologies has been named the preferred North American hospitality provider for the ePRINTit mobile printing platform, giving hotels access to a secure…

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Indiana town seeks input on parking proposal

July 14, 2026

The city of Bloomington, Indiana, is asking residents, visitors and downtown stakeholders to help evaluate two parking payment kiosk systems as officials…

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Southern businesses see opportunity in EV charging

July 14, 2026

Electric vehicle charging is gaining momentum across the southern U.S. as restaurants, convenience stores and travel centers add chargers to attract customers…

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5 small kiosk trends worth watching

by Richard Slawsky — Editor, Connect Media

Artificial intelligence may dominate the conversation around self-service, but many of the technologies quietly reshaping kiosk deployments have nothing to do…

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Scandit debuts AI age verification for self-checkout

July 10, 2026

Smart data capture solutions provider Scandit has introduced Age Verified Self-Checkout, a vision AI-powered solution that automates age verification for…

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Vendfun targets smaller hotels with Nano-S check-in kiosk

July 10, 2026

Malaysia-based Vendfun has introduced the Nano-S, a compact self-check-in kiosk designed for independent, boutique and smaller hotels seeking to automate guest…

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Follett launches self-service library kiosk solution

July 10, 2026

Education materials provider Follett Software has launched Accessit Kiosk, a self-service circulation solution for K-12 schools that expands the capabilities…

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What 2 studies reveal about self-service success

by Richard Slawsky — Editor, Connect Media

Two academic studies suggest the most effective self-service deployments balance automation with accessibility and user-centered design. Although the research…

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Pa. town to install ParkMobile kiosks as meter replacement continues

July 9, 2026

The Lititz Borough Council in Lancaster County, Pennsylvania, is moving forward with plans to modernize downtown parking by installing two ParkMobile payment…

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Korean beauty retailer deploys AI kiosks for international customers

July 9, 2026

CJ Olive Young, South Korea's largest health and beauty retailer, is deploying artificial intelligence-powered kiosks in its stores to improve the shopping…

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