Customer Experience News & Media

Oli Robotics targets 20K locations with robotic coffee shops

September 11, 2026

Oli Robotics has unveiled an artificial intelligence-powered robotic coffee shop designed to serve specialty beverages in hotels, supermarkets, airports and…

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Delaware expands sports wagering with self-service kiosks

September 11, 2026

The Delaware Lottery has introduced self-service sports wagering kiosks at 89 licensed retailers and the state's three casinos, according to a Bay to Bay News…

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Leaner automated retail, part 1: Cutting energy and unnecessary service miles

by Ben Wheeler — Dir. of Business Dev. - Automated Retail, T-ROC

The sustainability conversation in automated retail should start somewhere practical: How can we operate the network with less waste?

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LinkNYC kiosks to honor 9/11 recovery workers

September 10, 2026

LinkNYC kiosks across New York City's five boroughs are displaying stories about the people who helped the city recover after the Sept. 11, 2001, terrorist…

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Toronto PATH kiosk dispenses free short stories to commuters

September 10, 2026

A self-service kiosk in Toronto's PATH pedestrian network is offering commuters free short stories printed on paper, according to a NOW Toronto report. Located…

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South Carolina library adds self-service laptop kiosk

September 9, 2026

Laurens County Public Library in South Carolina has introduced a self-service laptop kiosk designed to expand patrons' access to computers, according to a…

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Pocahontas State Park launches self-service kayak rental kiosks

September 9, 2026

Pocahontas State Park in Chesterfield, Virginia, has introduced self-service kayak rental kiosks that allow visitors to rent equipment without making a…

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Boston Logan pilots AI hologram concierge

by Richard Slawsky — Editor, Connect Media

Boston Logan International Airport has introduced a life-size artificial intelligence hologram designed to help passengers navigate the airport, check security…

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William Hill launches sportsbook kiosks at Reno’s Gold ’N Silver

September 8, 2026

Sports betting company William Hill has begun accepting sports wagers at the recently reopened Gold 'N Silver diner and lounge in Reno, Nevada, according to a…

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Light the World Giving Machines returning to eastern Idaho

September 8, 2026

The Light the World Giving Machine initiative will return to eastern Idaho in November, according to an Idaho State Journal report, bringing donation kiosks to…

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Pilot deploys 156 self-order kiosks at Wendy’s locations

September 8, 2026

Pilot Co. has installed 156 self-order kiosks at 78 Wendy's restaurants in its North American travel centers as part of a broader modernization of its…

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NC's Polk Referral Center installs community resource kiosk at new location

September 4, 2026

The Polk Referral Center has installed a Community Resource Kiosk on the first floor of the Carolina Foothills Chamber of Commerce building at 2753 Lynn Road…

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The fresh food frontier, part 3: The cold chain becomes a data problem

by Ben Wheeler — Dir. of Business Dev. - Automated Retail, T-ROC

Fresh automated retail creates an unusual challenge. The store may be unattended, but the food cannot be unmanaged.

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Dollywood plans tribute kiosks honoring Dolly Parton's legacy

September 4, 2026

Dollywood plans to install tribute kiosks in Wildwood Grove that will allow visitors to digitally share memories and stories about how Dolly Parton inspired…

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Tactile Technologies expands self-service terminal lineup

September 3, 2026

Tactile Technologies has expanded its self-service terminal portfolio in South Africa, combining locally manufactured custom kiosks with preconfigured models…

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Mercer University adds self-service ordering kiosk to Atlanta campus dining

September 3, 2026

Mercer University students on the Atlanta campus can now order meals through a self-service kiosk or mobile app as part of a major overhaul of the school's…

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Idaho DMV launches self-service kiosks for vehicle registration renewals

September 2, 2026

The Idaho Division of Motor Vehicles is rolling out self-service kiosks that allow residents to renew standard vehicle registrations at grocery stores…

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Dreamcast launches self-service kiosk for faster event ticketing, wristband issuance

September 1, 2026

Dreamcast has launched Ticket ka ATM, a self-service kiosk designed to speed ticket validation, printing and wristband distribution at concerts, festivals and…

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Astral Hotels deploys AI-powered holographic check-in kiosk

September 1, 2026

Israeli hotel group Astral Hotels is introducing an artificial intelligence-powered self-service kiosk featuring a life-sized holographic avatar that can check…

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Why some self-service deployments fail

by Richard Slawsky — Editor, Connect Media

Some self-service deployments reduce lines, improve throughput and give customers a convenient way to transact. Others sit unused, generate complaints or…

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