Customer Experience News & Media
Indonesian police plan self-service kiosks to combat corruption
September 24, 2026
The Indonesian National Police plans to introduce self-service kiosks that will allow residents to print police clearance certificates without dealing directly…
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Oregon DMV tests express kiosk at Grants Pass office
September 24, 2026
Oregon DMV is relocating an express kiosk from a Fred Meyer store in Oak Grove to its Grants Pass field office to compare how customers use self-service…
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Last chance to make your voice heard in the 2026 Kiosk Marketplace Census
September 23, 2026
Kiosk operators, deployers, suppliers, and other industry professionals are invited to share their experiences and help document the trends shaping…
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Kiosk industry group urges broader approach to accessibility after US Access Board meeting
September 23, 2026
The Industry Group and the Kiosk Manufacturer Association said their accessibility committee met with the U.S. Access Board on Sept. 15 to discuss how people…
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RiverView Health installs medication and syringe disposal kiosks
September 23, 2026
RiverView Health has installed MedSafe medication and sharps take-back kiosks at its Crookston, Minnesota, facility, giving residents another place to dispose…
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Texas barbecue restaurants turn to kiosks as beef, labor costs rise
September 22, 2026
Texas barbecue operators are increasingly using self-service kiosks as they contend with higher food and labor costs, according to a Hoodline report. H-E-B's…
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EV charging report highlights opportunities for kiosks and automated retail
by Richard Slawsky — Editor, Connect Media
Electric vehicle charging demand is growing faster than the infrastructure available to serve it, creating an opportunity for retailers and self-service…
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Self-service kiosk market projected to reach $45B by 2030
September 21, 2026
The global self-service kiosk market is expected to grow from $28.27 billion in 2025 to $31.14 billion in 2026, according to a report by The Business Research…
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Zebra launches KC401 kiosk for self-service applications
September 21, 2026
Zebra Technologies has introduced the KC401, an Android-based kiosk designed to automate routine inquiries, shorten lines and allow employees to focus on more…
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Straiv introduces modular self-check-in kiosk for hotels
September 18, 2026
German hospitality technology company Straiv has introduced the Kiosk | PULSE, a modular indoor self-service system designed to automate hotel check-in and…
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From Identity Document to Digital Workflow- How Automated ID Capture Reduces Manual Work and Accelerates Identity-Driven Workflow
Automated identity capture transforms IDs and passports into usable digital information. Plustek SecureScan scanners capture high-resolution images and extract…
Presented by Plustek
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New York school adds visitor kiosk, wearable panic buttons
September 17, 2026
St. Christopher's School in Tonawanda, New York, has installed a visitor management kiosk and provided staff with wearable panic buttons as part of new…
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Wausau Family Pharmacy adds 24/7 prescription pickup kiosk
September 17, 2026
Wausau Family Pharmacy in Wisconsin is adding a prescription pickup kiosk that will allow customers to retrieve medications around the clock, according to a…
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Aruba social insurance agency opens pension services kiosk
September 16, 2026
Aruba's Social Insurance Bank, or SVB, has opened a service kiosk at MFA Paradera to give pensioners, future retirees and older residents easier access to…
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SurveyStance launches feedback kiosk packages for 3 industries
September 16, 2026
SurveyStance has introduced industry-specific customer feedback kiosk packages designed for health care clinics, automotive service centers and corporate…
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Grand Valley State students report longer waits after restaurant kiosk rollout
September 16, 2026
New self-service ordering kiosks at Grand Valley State University in Michigan are drawing complaints from students and visitors who say the technology has…
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9 European countries delay biometric border checks
September 15, 2026
Nine European countries, including several popular destinations for British travelers, have been granted a delay in the full implementation of the European…
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South Korea confronts digital divide as seniors struggle with kiosks
September 15, 2026
South Korea's rapid adoption of kiosks, smartphone apps and other digital services is leaving many older residents struggling to complete routine tasks, from…
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Small-town museum turns outdoor kiosk into a 24/7 visitor information hub
by Richard Slawsky — Editor, Connect Media
A historical museum in a small western New York village is using an outdoor interactive kiosk to extend its collection beyond the museum's walls and provide…
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Inspection kiosk outage resolved at Toronto airport
September 14, 2026
An outage affecting Canada Border Services Agency inspection kiosks at Toronto Pearson International Airport was resolved late Sept. 11 after causing lengthy…
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