Customer Experience News & Media

Coca-Cola discontinues frozen juice can product category

February 6, 2026

No more frozen juice for you or anyone else.

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Self-service reshaping retail in Australia

February 3, 2026

Self-service is a preferred checkout option for consumers in Australia but shoppers want improvement in the technology.

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Sustainability a necessary consideration in kiosk design

by Richard Slawsky — Editor, Connect Media

Sustainability is becoming a core design consideration rather than a secondary feature.

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Gong cha deploys Super Wu beverage automation system, kiosks to streamline operations

February 1, 2026

Gong cha, the global bubble tea powerhouse with nearly 2,200 locations, announced the launch of its "Gong cha 2.0" initiative, a comprehensive brand overhaul…

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English hospital rolling out check-in kiosks

January 30, 2026

The Bolton NHS Foundation Trust at the Royal Bolton Hospital in Greater Manchester, England, is introducing digital check-in kiosks across its outpatient…

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9 self-service tech trends to watch

by Bradley Cooper — Editor, Connect Media

The recent Automated Retail & Kiosk Innovation Show kicked off with a keynote on nine self-service trends to keep an eye on in the coming years: including…

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A look back, and a look ahead

by Richard Slawsky — Editor, Connect Media

Kiosk Marketplace is taking a look back at some of the major stories of 2025 as well as fielding a few predictions about what 2026 may hold.

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American Heart Association to bring CPR Training Kiosk to VCU

January 13, 2026

The American Heart Association will move its Mobile CPR Training Kiosk to Virginia Commonwealth University. The kiosk provides five-minute instructions on how…

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North Africa postal agency pilots self-service kiosk

January 9, 2026

The Algerie Poste, in Algeria, North Africa, is running a pilot of a self-service postal kiosk in a quest to boost customer experience.

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IBASE Wins TCSA Sustainability Report Silver Award for the Second Consecutive Year

IBASE Technology Inc. (TPEx: 8050), a leading provider of industrial embedded and edge AI computing platforms, announced that it has once again received the…

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The Benefits of Scanning IDs in Self-Service Kiosks

From improving customer experience to supporting regulatory compliance, kiosks with ID scanners offer measurable advantages for operators and end users alike.

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Tulsa non-profit to launch volunteer vending machines

January 6, 2026

Tulsa, Oklahoma, non-profit BeHeard Movement will launch two vending machines in the city that provide water, socks, gloves and hygiene products to the…

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Sam’s Club, Walmart deploying ‘eye bot’ kiosks

January 2, 2026

Sam's Club and Walmart are deploying 'eye bot' kiosks to over a dozen stores . The kiosks promise to offer eye exams in 15 minutes or less.

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What's the difference between ATMs and kiosks?

by Bradley Cooper — Editor, Connect Media

Despite the crossover in functionality, features, and tools, the ATM and self-service kiosk worlds remain separate. This raises a key question: what's the…

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CarzRent intros kiosk at airports

December 22, 2025

CarzRent, a car rental platform in the Canary Islands and Tenerife, Spain has introduced an airport kiosk to improve the car rental process. The kiosks aim to…

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Toshiba debuts mobile technology for retailers

December 18, 2025

Toshiba Global Commerce Solutions has debuted its TCx M7 to join the TCx M11 as part of its mobile innovation line, as mobile-first strategies become essential…

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