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Customer Experience News & Media

Phone kiosks with defibrillators proposed for Northern Ireland towns

October 6, 2026

New World Payphones has submitted planning applications for 12 public communications kiosks across Northern Ireland's Causeway Coast and Glens borough…

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Digital kiosk brings Mount Pinatubo history to younger visitors

October 6, 2026

Holy Angel University's Center for Kapampangan Studies has introduced an interactive kiosk at its Pinatubo Museum in Angeles City, Philippines, to help…

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Memorial kiosk preserves the lives of 7 fallen soldiers

by Richard Slawsky — Editor, Connect Media

At a memorial site in Afula, Israel, a touchscreen kiosk offers visitors a way to learn about seven soldiers through their life stories, photographs and…

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Beyond the storefront: ARKI keynote explores future of autonomous commerce

by Richard Slawsky — Editor, Connect Media

Linda Johansen-James, founder and CEO of International Retail Group, will keynote, "Retail Without Walls: The Rise of Autonomous Commerce," at the upcoming…

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Pye kiosk enables merchandise purchases at Lennar training center

October 5, 2026

Hoover, Alabama-based technology provider Pye has deployed a self-service kiosk at a Lennar training center, allowing employees and guests to purchase…

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Elo CEO Craig Witsoe to step down in November

October 5, 2026

Craig Witsoe, CEO of Elo Touch Solutions, said in a LinkedIn account post, he will step down in mid-November, concluding more than 14 years leading the…

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Airport customer reports upcharge at kiosk to remove egg

October 2, 2026

A customer at Newark Liberty International Airport in New Jersey reported a $1.70 charge for removing an egg from a steak, egg and cheese sandwich when…

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Avis Singapore introduces kiosks for rental car pickup

October 2, 2026

Avis Singapore has introduced self-service kiosks that allow eligible customers to collect rental car keys without visiting a staffed counter, according to a…

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Qatar National Library launches accessible kiosk for heritage collections

September 30, 2026

Qatar National Library has launched an Accessible Digital Kiosk that lets visitors with disabilities explore items from its Heritage Library, according to a…

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Sandpoint removes downtown parking kiosks, but rules still cause confusion

September 30, 2026

Sandpoint, Idaho, has removed all on-street parking kiosks from its downtown core after a rollout that drew complaints from residents and businesses, according…

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Maryland expands self-service vehicle emissions kiosks

September 30, 2026

Maryland has opened a second self-service vehicle emissions testing kiosk in Gaithersburg and plans to add kiosks at seven more locations over the coming…

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How restaurants use kiosks without losing the human touch

by Richard Slawsky — Editor, Connect Media

A recent Wall Street Journal article raised questions over whether restaurant chains were retreating from kiosks. The reality is a bit more complicated.

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Passport Technology brings multipurpose kiosk to casino floors

September 29, 2026

Passport Technology is showcasing OmniStream, a self-service kiosk that combines several casino cash transactions in one machine, at the Global Gaming Expo in…

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Sault Ste. Marie police add public kiosks at downtown substation

September 28, 2026

The Sault Ste. Marie Police Service in Ontario has installed two public computer kiosks at its downtown Division 2 substation, according to a Sault Ste. Marie…

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Oregon State wellness kiosk offers health products around the clock

September 28, 2026

Oregon State University has installed a wellness vending kiosk in the basement of its Memorial Union on the Corvallis campus, according to an OSU Today report…

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Behavior-Led Innovation: How Consumer Behavior Drives the Future of Retail

Retail innovation starts with the customer. As shopping behaviors evolve, they reshape expectations and influence how retailers design experiences and…

Presented by Toshiba Global Commerce Solutions, Inc.

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A comprehensive connectivity solution for casino and gaming companies

Since April 2026, Spanish casinos and gaming venues must accept MiDNI, the digital ID card, at admission. This guide explains the four integration challenges…

Presented by Serquo

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Evolvending, Canteen win automated foodservice contract at MSP Airport

September 25, 2026

Evolvending and prime contractor Canteen have been selected to operate the Non-Traditional Food & Beverage Batch at Minneapolis-St. Paul International…

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Automated retail is never "ship and forget"

by Ben Wheeler — Dir. of Business Dev. - Automated Retail, T-ROC

A kiosk should never be treated as a product that gets shipped to a location and forgotten. It should be treated as one endpoint in a larger operating network.

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Canopy survey finds kiosk reliability remains a challenge for QSRs

September 24, 2026

Technology increasingly influences where consumers choose to eat, but self-order kiosks remain a source of frustration for many quick-service restaurant…

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