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Customer Experience News & Media

How to prevent ATM, kiosk downtime

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

A webinar from Switch Always On discusses the common causes of self-service downtime and how to prevent them.

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Future-Ready Hospitality: Modularity as a Growth Strategy

Discover how modular technology is transforming hospitality by helping businesses adapt faster and elevate every guest interaction. This blog explores how…

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AI That Knows Your Order: Behind the Tech in Everyday Stops

AI is transforming convenience retail by predicting customer preferences and streamlining every interaction. This blog explores how intelligent systems…

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Let's Talk Retail Episode 5: How Produce Recognition Tech is Revolutionizing Self-Checkout

This episode of Let’s Talk Retail explores how AI-powered produce recognition is transforming grocery checkout. Toshiba’s Johanna Hinkle explains how smart…

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Getting in the fast lane with self-check out

by Griffin Unanue — Student, University of Southern California

How do we get into the fast lane of self-checkout? Retailers need to modernize technology and operating models and stop treating self-checkout as a replacement…

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Weatherhead School of Management kicks off avatar kiosk

November 13, 2025

The Weatherhead School of Management in Cleveland, Ohio, recently kicked off an AI Avatar Kiosk featuring the likeness of four of its professors. The kiosk was…

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Disney Hollywood Studio snack kiosk boasts new additions

November 12, 2025

The snack kiosk being built at Disney's Hollywood Studios continues its evolution and the latest includes awnings.

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North Carolina elementary students earn free books from vending machine

November 7, 2025

Students at Arthur W. Edwards Elementary School in Havelock, North Carolina, are earning books instead of snacks thanks to a vending machine unveiled Friday…

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Oracle enhances Simphony kiosk to expand self-service options

November 6, 2025

Oracle has introduced self-service capabilities for its Oracle Simphony Kiosk, giving hospitality operators more flexibility in how they manage orders and…

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Lindbergh Elementary rewards strong attendance with book vending machine

November 5, 2025

Students at Lindbergh Elementary School in St. Joseph, Missouri, are earning books instead of snacks from a special vending machine as part of a program to…

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From the Living Room to the Waiting Room

QR-enabled kiosks are helping bridge the gap between the patient portal and on-site check-in.

Presented by Zebra Technologies

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Speaker’s Spotlight: Ira Blumenthal, founder/CEO, Co-Opportunities, Automated Restaurant Solutions

Ira Blumenthal will be sharing his insight on implementing strategic self-service solutions at the upcoming Automated Retail & Kiosk Innovation Show.

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Modulate expert shares insight on responsible AI in voice channels

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this episode of the CX Innovators podcast, Mark Frumkin, director of customer success at Modulate, shares expert insight on how online retailers can deploy…

Presented by Modulate

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10 reasons to attend ARKI 2025 in Tampa

by Sandra Carpenter — Editor, Networld Media Group

Formerly known as the Self-Service Innovation Summit, ARKI brings together operators, brands and technology leaders for three days of learning, networking and…

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Photo booth kiosk market projected to reach $9.16B by 2032

October 28, 2025

The global photo booth kiosk market is expected to grow from $3.96 billion in 2023 to $9.16 billion by 2032, expanding at a compound annual growth rate of 9.7…

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Compact IBR300 2.5" SBC Powered by NXP i.MX 93 from IBASE

IBASE Technology Inc. (TPEx: 8050), a leading provider of rugged embedded computing platforms, today announced the release of the IBR300, a 2.5-inch RISC-based…

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National Retail Solutions (NRS) Launches Toy and Coat Drive with Bessie Green Community

National Retail Solutions (NRS) has launched a month-long toy and coat drive in partnership with Bessie Green Community through the NRS Cares program.

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The Future of Customer Trust: Responsible AI in CX Voice Channels

As retailers adopt AI in customer service, the challenge goes beyond efficiency—it’s about trust. Customers expect fast, frictionless support, but also…

Presented by Modulate

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Smarter Stays: How AI Is Enhancing Guest Experience

See how AI is transforming hospitality by creating more seamless, personalized, and efficient guest interactions. This blog explores how smart tools and…

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Compact Edge AI Computer Powered by Intel Core Ultra 100H Series

IBASE Technology Inc. (TPEx: 8050), a leading provider of rugged embedded computing solutions, has launched the ASB210-962H, a compact yet high-performance…

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