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Customer Experience News & Media

Traveller Socks launches automated retail kiosk at French airport

August 12, 2026

French travel comfort brand Traveller Socks has opened its first airport retail installation at Brest Bretagne Airport in France, according to a Global Travel…

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The battle for the breakroom: Which automated retail model wins?

by Ben Wheeler — Dir. of Business Dev. - Automated Retail, T-ROC

Micro-markets, smart coolers, connected vending machines and specialty food systems are giving employers and property managers far more choices when providing…

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New York town scraps some parking kiosks

August 12, 2026

Auburn, New York, is removing most downtown parking meters and several kiosks as the city shifts paid parking to the Pango system, according to a report in The…

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Estonia pharmacy vending machine bill adds competition safeguards

August 12, 2026

Estonia's Ministry of Economic Affairs and Communications wants the proposed pharmacy vending machine law to include a post-implementation review conducted by…

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Shake Shack blames kiosk glitch for apparent no-tip price increase

August 12, 2026

Shake Shack said a technology error, rather than a surcharge for declining to tip, caused prices to increase in a viral video recorded at its Salt Lake City…

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Retailsystems.org updates vending RFP listing

August 11, 2026

Vending service providers interested in bidding on government requests for proposal can review available RFPs on retailsystems.org, a sister website of…

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Knott's Berry Farm installs FuelRod charging kiosks

August 11, 2026

FuelRod has installed its second-generation portable charging kiosks at Knott's Berry Farm in Southern California, according to a press release. The service…

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California zoo adds Gateway food-ordering kiosks

August 11, 2026

The Living Desert Zoo and Gardens in Palm Desert, California, has expanded its use of Gateway Ticketing Systems' Galaxy platform to manage food and beverage…

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California approves first cannabis self-checkout kiosk

August 7, 2026

Cannabis dispensary Perfect Union Northside in Sacramento has introduced what its parent company describes as California's first regulator-approved cannabis…

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EVgo to deploy Tesla V4 Superchargers across U.S. charging network

August 7, 2026

EVgo plans to install Tesla V4 Superchargers across its metropolitan charging network, according to a press release, expanding fast-charging access for Tesla…

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Prepango scores with FIFA merchandise vending machines

by Richard Slawsky — Editor, Connect Media

Automated retailer Prepango used its airport network, remote monitoring and regional sales data to put official World Cup products within reach of travelers…

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Georgia expands DMV kiosk network

August 7, 2026

Bibb County, Georgia, has opened its third self-service vehicle registration kiosk at Shoppers Value Foods on Thomaston Road in west Macon, according to a WMAZ…

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Illinois State Police opens new firearm identification kiosk

August 6, 2026

The Illinois State Police has opened a Firearm Owners Identification kiosk at its Troop 9 headquarters, 401 Industrial Drive in Effingham, according to a WJBD…

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Seoul district adds accessibility features to civil-service kiosks

August 6, 2026

The Seodaemun-gu district in Seoul, South Korea, has added accessibility features to all 17 unattended civil-service kiosks at 14 neighborhood community…

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PROVISIO marks 30 years

August 5, 2026

PROVISIO, the software company behind the SiteKiosk platform, recently celebrated its 30th anniversary with customers, business partners, employees and…

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At the Watercooler with Harry Malhotra of Diebold Nixdorf

by Kiosk Marketplace

Harry Malhotra, Director of Sales for Fuel & Convenience, QSR and Channel & Alliance Partners in North America at Diebold Nixdorf, works with retailers…

Presented by DIEBOLD NIXDORF INC.

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Self-checkout rules spread as states weigh limits

by Richard Slawsky — Editor, Connect Media

States and local governments are increasingly considering self-checkout regulations addressing staffing levels, transaction limits, accessibility…

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An operations guide to shrink mitigation in unattended retail

by Ben Wheeler — Dir. of Business Dev. - Automated Retail, T-ROC

Unattended retail offers customers speed, convenience, and around-the-clock access. For operators, it can open new revenue channels while reducing the need for…

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Frank Mayer promotes Michael Mayer to operations director

August 3, 2026

Frank Mayer has promoted Michael R. Mayer to operations director after more than 12 years with the company, according to a post on the company's LinkedIn page.

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Disney patents kiosk for dispensing assistive devices

August 3, 2026

Disney has filed a patent application, Method and Apparatus for Entitlement, for an automated system that could distribute assistive devices to eligible theme…

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