Customer Experience News & Media
Virtual try-on kiosks gain traction as retailers seek to reduce returns
October 14, 2026
Retailers are increasingly exploring artificial intelligence-powered virtual try-on kiosks to help shoppers make more informed clothing purchases and reduce…
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Ohio Lottery begins statewide upgrade of terminals, self-service kiosks
October 14, 2026
The Ohio Lottery is launching a statewide technology modernization initiative that will replace thousands of lottery terminals and self-service machines at…
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Diebold Nixdorf brings multifunction financial kiosks to Bahrain
October 14, 2026
Diebold Nixdorf will supply cash recyclers and software for stc pay Bahrain's first self-service network, extending the mobile wallet provider's services into…
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The government office without a line: How kiosks are changing public services
by Richard Slawsky — Editor, Connect Media
Government kiosks are evolving beyond payments and vehicle renewals to handle applications, document processing and remote assistance. Deployments across the…
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Love's retail media campaign boosts beverage sales nearly 20%
October 13, 2026
Love's Media Group reported that an eight-week advertising campaign for an unnamed beverage brand generated a 23% increase in incremental unit sales and a…
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PAR Technology survey: Convenience store shoppers favor faster checkout but want human assistance
October 13, 2026
Convenience store customers are increasingly comfortable with artificial intelligence-powered technology, particularly when it speeds up checkout, but many…
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Connecticut police department introduces self-service kiosk for residents
October 12, 2026
The Norwalk Police Department in Connecticut has introduced a self-service kiosk designed to make non-emergency police services more accessible to residents…
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Georgia county approves courthouse legal aid kiosk, telehealth agreement
October 12, 2026
The Wilcox County Board of Commissioners in Georgia has approved an agreement with the Georgia Legal Services Program to install a self-service legal aid kiosk…
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Advanced Kiosks introduces document processing kiosk for government, public services
October 12, 2026
Advanced Kiosks has introduced a document processing kiosk designed to streamline paperwork-intensive services for government agencies, courts, housing…
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Best practices for integrating automated retail while enhancing customer experience
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
How automated retail such as kiosks can be integrated within a venue is the focus of a panel talk at the upcoming Automated Retail and Kiosk Innovation Show.
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Nayax partners with Allied Electronics to enter U.S. fuel retail market
October 12, 2026
Nayax has signed a distribution agreement with Allied Electronics to offer its VPOS Media 5 outdoor payment terminal to fuel retailers across the U.S.…
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ARKI keynote explores how brands, locations can win with automated retail
October 9, 2026
Automated retail is expanding beyond traditional vending, giving brands new ways to reach customers and venues new ways to make use of available space.
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Checkout donation requests can undermine customer satisfaction
October 9, 2026
Retailers that ask customers to make charitable donations at checkout kiosks may unintentionally create negative shopping experiences, according to research…
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Colruyt Group expands Toshiba self-checkout to 150 Belgian stores
October 9, 2026
Belgian retailer Colruyt Group has installed 454 Toshiba self-checkout systems across 150 stores as part of an ongoing expansion of its self-service…
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People and company news, week ending Oct. 9, 2026
October 8, 2026
Elo Touch Solutions CEO Craig Witsoe will step down in mid-November after more than 14 years leading the touchscreen and interactive display company. Witsoe…
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TGF's endless aisle platform sees strong revenue boost
October 8, 2026
South African retailer The Foschini Group generated about $33.1 million in revenue from its Bashstore endless aisle platform during fiscal 2026, a 306…
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United Dairy Farmers to add EV charging stations at 6 Ohio stores
October 8, 2026
United Dairy Farmers plans to install Level 3 electric vehicle fast-charging stations at six Ohio convenience stores, marking the company's first deployment of…
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Customer questions Texas Roadhouse kiosk’s suggested tip
October 8, 2026
A Texas Roadhouse customer questioned a payment kiosk after it allegedly displayed $16.28 as a 20% tip on a $66.66 bill, according to a Gamepur report. In a…
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Posiflex introduces AI-enabled self-checkout kiosk series
October 7, 2026
Posiflex Technology has introduced its SCO Series self-checkout kiosks, a modular platform designed for grocery stores, apparel retailers and unattended shops…
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Erie County health kiosk offers free supplies around the clock
October 7, 2026
The Erie County Department of Health in Pennsylvania has installed a vending machine offering free Narcan, condoms, tampons and other health supplies 24 hours…
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