Customer Experience News & Media

Tennessee county expands DMV kiosk network

June 26, 2026

Residents of Sevier County, Tennessee, now have a new self-service option for renewing vehicle registrations with the installation of a tag renewal kiosk at…

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What the latest academic research says about kiosks and vending machines

by Richard Slawsky — Editor, Connect Media

Three recent studies examine topics ranging from customer acceptance of self-service kiosks to AI-powered healthcare kiosks and the growing role of vending…

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Texas town launches self-service pet microchip scanning station

June 25, 2026

The Human-Animal Support Coalition has launched Temple, Texas' first self-service microchip scanning station, providing residents with 24/7 access to a scanner…

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Interactive kiosks showcase North Carolina's revolutionary past

June 25, 2026

The American Battlefield Trust has unveiled the North Carolina History Explorer, an interactive heritage tourism kiosk designed to highlight North Carolina's…

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Interactive kiosk enhances visitor experience at Shreveport airport

June 25, 2026

Travelers arriving at Shreveport Regional Airport in Louisiana now have access to a new interactive tourism kiosk designed to help them explore the ArkLaTex…

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Vection's Accessibility Kiosk gains momentum with airport order

June 24, 2026

Australian firm Vection Technologies has secured approximately $2.3 million in new contracts across five sectors, bringing its total announced orders since…

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Pennsylvania county grows self-service health kiosk program

June 24, 2026

Delaware County, Pennsylvania, is continuing to expand its "Test & Go" public health kiosk program with additional installations at a transit hub and…

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Indra wins contract to modernize Washington Metro ticket vending system

June 23, 2026

Spanish engineering and technology company Indra has been awarded a contract by the Washington Metropolitan Area Transit Authority to modernize the Metro's…

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Munich Transit aims to eliminate ticket validation confusion

June 23, 2026

Germany's Munich Transport Company is updating its ticket vending machines to simplify the ticket purchasing process and reduce validation errors, according to…

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Lake visitors can unlock kayaks with a scan-and-go

June 23, 2026

A recent high school graduate has turned his love of the outdoors into a business by launching Drift Away, a self-service kayak rental operation serving…

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World Cup spotlights LinkNYC's new role as a digital town square

by Richard Slawsky — Editor, Connect Media

As New York prepares to host FIFA World Cup matches, the city's decision to livestream games on 200 LinkNYC kiosks suggests a broader future for digital public…

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California city launches free parking pilot amid kiosk concerns

June 22, 2026

The City of Chico, California, and the Downtown Chico Property Based Improvement District are launching a summer parking promotion that will provide up to two…

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Sacoa to showcase self-service kiosks at Bowl Expo 2026

June 22, 2026

Sacoa Cashless System will showcase its latest technology for bowling centers and family entertainment venues at International Bowl Expo 2026, scheduled for…

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Self-checkout's shrink problem persists, report says

June 22, 2026

A new industry report finds that self-checkout has become the dominant transaction method in many retail stores, but it continues to generate higher levels of…

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Hologram kiosks aiding students at Virginia college

June 19, 2026

South Korean hologram technology company Marketon has completed the installation of its educational hovering hologram systems at Columbia College in Vienna…

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Donorbox kiosks help driving fundraising success

June 19, 2026

Nonprofit fundraising platform Donorbox announced that organizations using its technology have now raised more than $4 billion in donations, according to a…

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Tennessee parking system operator to refund overcharges

June 19, 2026

Tennessee drivers who believe they were improperly charged for parking, issued parking tickets in error or had their vehicles wrongfully booted can now seek…

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Tord Olav Dønnum on the future of autonomous foodservice

by Richard Slawsky — Editor, Connect Media

Tord Olav Dønnum discusses how robotics, automation and artificial intelligence are reshaping foodservice operations and how autonomous kitchens can help…

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AI checkout helps Aramark keep pace at MotoGP event

June 18, 2026

Aramark Spain supported food and beverage operations at the Monster Energy Grand Prix of Catalonia from May 15-17, according to a press release, marking its…

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Sacoa powers Win Park's transformation into family entertainment destination

June 18, 2026

Win Park, a seasonal arcade in Malgrat de Mar, Spain, has expanded into a full-scale family entertainment venue with the deployment of the Sacoa Cashless…

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