Customer Experience

Convenience store chains turn to self-checkout kiosks

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August 31, 2026

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Three convenience store chains — Eagle Stop, Good 2 Go and MotoMart — are introducing self-checkout as operators look to provide faster transactions while maintaining employee interaction with customers, according to a U.S. Sun report. Eagle Stop is adding the technology as part of major store remodels in Missouri. Employees will remain in the transaction area, including handling age verification for restricted products.

Good 2 Go, which operates in seven states, is deploying three self-checkout lanes per participating store while keeping employees available to assist shoppers. Tim Smith, vice president of operations, said widespread use of self-checkout at large retailers has made the technology familiar to many convenience store customers. The company views the kiosks as a way to handle transactions while allowing employees to continue focusing on the overall customer experience.

MotoMart Convenience Stores, which operates 84 locations across six Midwestern states, is taking a more limited approach by testing self-checkout at about 10% of its stores. The company does not want automation to diminish interaction between employees and customers. Ian Forsyth, director of operations for FKG Oil Co., which does business as MotoMart, said the company would be concerned if self-checkout usage became too high, as it could indicate that employees were not sufficiently engaging with shoppers.