Features
Why some self-service deployments fail
by Richard Slawsky — Editor, Connect Media
Some self-service deployments reduce lines, improve throughput and give customers a convenient way to transact. Others sit unused, generate complaints or…
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CTS founder Sandra Nix on AI, kiosk evolution and what makes self-service deployments succeed
by Richard Slawsky — Editor, Connect Media
Kiosk Marketplace recently spoke with Nix in an email interview about how self-service has changed and more.
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Self-checkout's labor equation goes beyond cutting cashier hours
by Richard Slawsky — Editor, Connect Media
Self-checkout can reduce the labor devoted to conventional cashiering, increase the number of transactions employees can supervise and free associates for…
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ACA Section 1557 raises accessibility stakes for patient kiosks
by Richard Slawsky — Editor, Connect Media
Patient check-in and payment kiosks can improve efficiency, reduce paperwork and shorten lines, but they can also create barriers for those with disabilities.
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Prepango scores with FIFA merchandise vending machines
by Richard Slawsky — Editor, Connect Media
Automated retailer Prepango used its airport network, remote monitoring and regional sales data to put official World Cup products within reach of travelers…
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Evolvending partners with Amish Pretzel Co. for airport kiosk rollout
by Richard Slawsky — Editor, Connect Media
Evolvending has partnered with The Amish Pretzel Co. to offer freshly warmed pretzel products through automated dining kiosks at U.S. airports.
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Self-checkout rules spread as states weigh limits
by Richard Slawsky — Editor, Connect Media
States and local governments are increasingly considering self-checkout regulations addressing staffing levels, transaction limits, accessibility…
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Kiosk standard update poses big airport challenges
by Richard Slawsky — Editor, Connect Media
Airports, airlines and technology suppliers are entering a critical stage in the transition to the latest Common Use Self Service standard, a move that…
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Nominations open for Top Women in Retail Technology awards
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Connect Media is honoring the brightest and best women in retail technology leadership roles who are driving innovation. Get those nominations in! Deadline is…
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Morrison Healthcare, Blendid bring robotic smoothie kiosk to patient nutrition
by Richard Slawsky — Editor, Connect Media
Morrison Healthcare and food robotics company Blendid have deployed a robotic smoothie kiosk at Mayo Clinic's Methodist Campus in Rochester, Minnesota…
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AI age verification opens self-service opportunities
by Richard Slawsky — Editor, Connect Media
Retailers, regulators and technology providers are deploying systems that can estimate a customer's age in seconds, determine whether additional identification…
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Nominations open for 2026 Automated Retail & Kiosk Innovation Awards
by Richard Slawsky — Editor, Connect Media
The organizers of the Automated Retail & Kiosk Innovation (ARKI) Show are accepting nominations for the 2026 ARKI Awards, recognizing the companies, products…
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The touchscreen isn't going away. It's getting company
by Richard Slawsky — Editor, Connect Media
As AI, voice interfaces, biometrics, QR codes and mobile technologies reshape self-service, some have questioned whether the touchscreen is becoming obsolete.
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What happens to kiosks when they reach end of life?
by Richard Slawsky — Editor, Connect Media
Replacing aging kiosks isn't simply a matter of unplugging one unit and installing another. As the installed base of self-service kiosks continues to grow…
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World Cup spotlights LinkNYC's new role as a digital town square
by Richard Slawsky — Editor, Connect Media
As New York prepares to host FIFA World Cup matches, the city's decision to livestream games on 200 LinkNYC kiosks suggests a broader future for digital public…
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Tord Olav Dønnum on the future of autonomous foodservice
by Richard Slawsky — Editor, Connect Media
Tord Olav Dønnum discusses how robotics, automation and artificial intelligence are reshaping foodservice operations and how autonomous kitchens can help…
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Can AI holograms change airport wayfinding?
by Richard Slawsky — Editor, Connect Media
New York's LaGuardia Airport is testing what may be the next evolution of passenger assistance: interactive AI-powered hologram ambassadors. LaGuardia recently…
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Why airports remain a hotbed for kiosk innovation
by Richard Slawsky — Editor, Connect Media
Few environments are better suited to self-service technology than airports. The need to serve large numbers of people quickly and efficiently has made…
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Telehealth kiosks: Extending healthcare access, lowering costs
by Richard Slawsky — Editor, Connect Media
Access to healthcare is becoming increasingly difficult in many rural communities across the United States. The issue is particularly challenging when it comes…
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Self-service becomes retail infrastructure
by Richard Slawsky — Editor, Connect Media
Retailers are rapidly expanding self-service technology far beyond the traditional checkout lane as they look to improve customer experience, streamline store…
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