Features
Smart lockers revolutionize Rider University campus dining
by Sandra Carpenter — Editor, Networld Media Group
The partnership between Apex and Rider University is a prime example of how innovative technology can be used to enhance the student experience and improve…
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4 rules for crafting an exceptional online experience
by Daniel Brown — Editor, Networld Media Group
Four rules for exceptional online experiences from the ICX/BCX summit in Charlotte, North Carolina, hosted by Networld Media Group.
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ICX Summit: Tapping customer feedback to drive retail wins
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
How to tap customer feedback to improve the retail brand and make meaningful changes to services and operations was a panel topic at the ICX Summit held in…
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SSIS: Gong cha's digital transformation, a conversation with Rebecca Kahn
by Sandra Carpenter — Editor, Networld Media Group
In anticipation of her keynote address at the Self Service Innovation Summit this December, Kiosk Marketplace sat down with Gong cha's Rebecca Kahn to discuss…
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ICX Summit: The power of customer engagement
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Neely Woodson Powell, founder and CEO of the Charleston Shoe Company, shared insight on the value customer engagement in her keynote at the ICX Summit held in…
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ICX Summit: How sustainability plays into the customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Shawn Nelson, founder and CEO of Lovesac, a keynote speaker at the ICX Summit, shared insight on how sustainability impacts the retail customer experience.
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ICX honors 5 Elevate Award winners at 2024 ICX Summit
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The Interactive Customer Experience Summit announced winners of the 2024 Elevate Awards Tuesday evening during the annual summit in Charlotte, North Carolina.
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ICX Summit: Using social to fuel CX awesomeness
by Sandra Carpenter — Editor, Networld Media Group
By effectively integrating social media into omnichannel strategies, retailers can create engaging experiences that drive customer loyalty and sales.
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ICX Summit: How sustainability impacts customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Shawn Nelson, founder and CEO of Lovesac, is a keynote speaker at the ICX Summit taking place Sept. 9-11 in Charlotte, North Carolina. His topic will focus on…
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ICX Summit: Future of retail with Steven King
by Daniel Brown — Editor, Networld Media Group
Professor Steven King shares a preview of his upcoming keynote at the ICX Summit in Charlotte on the future of retail. ICX Summit will be hosted by Networld…
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ICX Summit: CX leaders offer up retail customer experience predictions
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Top retail and brand leaders will share executive predictions when it comes to improving the customer experience at the upcoming ICX Summit happening Sept.
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Eyebot's 90-second eye exam kiosk revolutionizes vision care
by Sandra Carpenter — Editor, Networld Media Group
Eyebot technology promises to make eye exams easier and more accessible.
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Balancing the human touch with AI — a Q and A with Marbue Brown
by Daniel Brown — Editor, Networld Media Group
Marbue Brown, author, consultant, and CX executive, shares strategies for balancing AI with the human touch in customer experience development, the topic of…
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Is self checkout on the chopping block? 6 major retailers change policies
by Sandra Carpenter — Editor, Networld Media Group
Major retailers like Walmart, Target and Dollar General are scrapping some self-checkout lanes due to a shoplifting surge. Even with higher wages and worker…
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Call for nominations for Automation & Self-Service Awards 2024
by Sandra Carpenter — Editor, Networld Media Group
Nominations are now being accepted for the Automation & Self-Service Awards (formerly Self-Service Innovation Awards). The awards honor innovators who are…
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Gong cha taps into kiosk technology to enhance Gen Z customer experience
by Sandra Carpenter — Editor, Networld Media Group
A study by apc reveals Gen Z prioritizes customization and experiences while valuing social responsibility, and bubble tea brand Gong cha's self-service kiosks…
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How Fiserv's Clover Kiosks are saving restaurants, impressing customers
by Sandra Carpenter — Editor, Networld Media Group
Self-service kiosks can boost restaurant profits by increasing order value and reducing labor costs. Clover Kiosk is an all-in-one system that integrates…
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Phygital dining and the rising demand for self-service kiosks
by Sandra Carpenter — Editor, Networld Media Group
The 2024 Phygital Index Report by Tillster unveils rising demand for phygital dining experiences, emphasizing self-service kiosks and consistent ordering…
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ICX Summit keynote: Tapping customer engagement drives big shoe brand success
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Neely Woodson Powell, founder of the Charleston Shoe Company, will be a keynote speaker at the upcoming ICX Summit taking place Sept. 9-11 in Charlotte, North…
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ICX Summit celebrates 8th year this September
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The ICX Summit kicks off Sept. 9-11 in Charlotte, North Carolina, with notable keynotes and panelists on a wide range of retail customer experience topics.
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