Features
Gong cha taps into kiosk technology to enhance Gen Z customer experience
by Sandra Carpenter — Editor, Networld Media Group
A study by apc reveals Gen Z prioritizes customization and experiences while valuing social responsibility, and bubble tea brand Gong cha's self-service kiosks…
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How Fiserv's Clover Kiosks are saving restaurants, impressing customers
by Sandra Carpenter — Editor, Networld Media Group
Self-service kiosks can boost restaurant profits by increasing order value and reducing labor costs. Clover Kiosk is an all-in-one system that integrates…
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Phygital dining and the rising demand for self-service kiosks
by Sandra Carpenter — Editor, Networld Media Group
The 2024 Phygital Index Report by Tillster unveils rising demand for phygital dining experiences, emphasizing self-service kiosks and consistent ordering…
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ICX Summit keynote: Tapping customer engagement drives big shoe brand success
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Neely Woodson Powell, founder of the Charleston Shoe Company, will be a keynote speaker at the upcoming ICX Summit taking place Sept. 9-11 in Charlotte, North…
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ICX Summit celebrates 8th year this September
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The ICX Summit kicks off Sept. 9-11 in Charlotte, North Carolina, with notable keynotes and panelists on a wide range of retail customer experience topics.
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Vending Times teams up with The International Foodservice Manufacturers Association
Vending Times and Kiosk Marketplace's parent company aligns with IFMA to bring the food-away-from-home ecosystem closer together.
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5 considerations when planning a self-service kiosk deployment
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
While the kiosk industry’s expansion offers more choices to potential technology users, the growth of product offerings now requires users to consider a wider…
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ARC teams with Brendamour to meet surging demand for intelligent locker solutions
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
While customer demand for device management solutions continues to surge, Brendamour's partnership has allowed ARC to meet that demand head-on and effectively…
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Self-order kiosks keep Brooklyn 'video game restaurant' in the black
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Self-order kiosks have helped allow Action Burger to expand as video game restaurant. Customers pay with credit or cash at three self-serve kiosks.
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Longtime Kiosk Marketplace, Vending Times editor to retire
by Mandy Wolf Detwiler — Editor, Networld Media Group
Elliot Maras, the editor of Vending Times and Kiosk Marketplace, will retire Feb. 26. He plans to work on creative writing and travel in his retirement.
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What's the future hold for IADs?
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
Independent ATM operators have taken hits on multiple fronts the past years. With falling cash withdrawals, customer resistance to fees and acquisitions, there…
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Is cash here to stay?
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
Will cash go away? That is the question that is top of mind for the ATM industry. Two debaters tackled this issue head on.
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Jersey Mike’s Subs taps guest-facing tablet to boost transaction time, engagement
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Jersey Mike's Subs developed a customer facing tablet that allows the guest to review their order, pay, sign up for loyalty rewards and view marketing messages.
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Tech upgrades drive Minnesota adventure park’s recovery
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Card payments have pushed revenue well beyond what the coin, ticket and token games delivered at Zero Gravity Adventure Park. New owner Ed Golebiowski also…
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Xwell expands Clockwork robotic manicures to airports
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Xwell Inc., which offers self-operated massage chairs, nail care services, COVID testing kiosks and more, saw the airport as a natural offering for robotic…
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How AI delivers improved kiosk, ATM operations
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
With AI, kiosk and ATM operators can identify ahead of time potential device faults and either make the fixes remotely or schedule maintenance. It can also…
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How to prepare for successful self-service deployments
by Daniel Brown — Editor, Networld Media Group
A panel of self-service veterans convened to discuss self-service deployment strategies during a session on lessons from hundreds of deployments at the…
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‘Situationalization’: The word of 2024
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Technology has delivered the ability to adapt automation to a greater variety of situations, a phenomenon panelists at the Self-Service Innovation Summit…
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Self-service automation and the human touch: 5 rules for success
by Daniel Brown — Editor, Networld Media Group
Panelists shared core trends and rules for success in the evolving landscape of self-service automation at this year's Self-Service Innovation Summit in Miami…
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What’s next for cashless payments in self service?
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
A panel of self-service equipment providers covering a range of applications offered their takes on how they're meeting customer demands for expanding cashless…
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