Customer Experience News

El Paso takes kiosks to the zoo

June 15, 2026

El Paso County, Texas, has expanded its Tourist Kiosk Program with the launch of an AI-powered interactive kiosk at the El Paso Zoo and Botanical Gardens…

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E-gates speed up screening at Charlotte airport

June 15, 2026

The Transportation Security Administration has introduced eight self-service electronic gates for TSA PreCheck travelers at Charlotte Douglas International…

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Currency exchange goes self-service at Saskatoon airport

June 12, 2026

ICE Currency Exchange, one of Canada's largest foreign currency exchange providers, has installed a self-service foreign currency vending machine at Saskatoon…

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Seattle unveils smart city kiosks ahead of World Cup

June 11, 2026

Seattle has launched the first of a planned network of interactive digital kiosks designed to help residents and visitors navigate the city ahead of the FIFA…

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Kiosks vs. smartphones: evaluating effectiveness

June 5, 2026

Occasionally, someone raises concerns that smartphone apps can perform all the tasks handled by an interactive kiosk. Although it's true that many kiosk…

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Digital kiosk gives Annapolis visitors around-the-clock access to local information

June 4, 2026

The nonprofit tourism organization Visit Annapolis & Anne Arundel County has installed a 24-hour outdoor digital information kiosk at its visitors center…

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Sacoa installs cashless technology at Virginia Pinstack location

June 4, 2026

Sacoa has completed the installation of its cashless technology platform at a new Pinstack entertainment venue in Loudoun County, Virginia, according to a…

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Optometric group files Eyebot complaint with FTC

May 27, 2026

The American Optometric Association is asking the Federal Trade Commission to investigate what it described as possible violations of the federal Eyeglass Rule…

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German grocer deploys interactive touchscreen kiosk powered by eyefactive

May 26, 2026

Edeka Jensen, a grocery store located in Uetersen, Germany, near Hamburg, has partnered with eyefactive to deploy an interactive touchscreen kiosk solution at…

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Self-service kayak rental kiosk opens on Wisconsin river

May 22, 2026

A new self-service kayak and paddleboard rental business has opened along the Manitowoc River in Manitowoc, Wisconsin, offering residents and visitors an easy…

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Norwegian airport operator seeks bids on $340M in kiosk foodservice

May 19, 2026

Avinor, the state-owned company that operates most of Norway's airports, has launched a major food-and-beverage tender covering eight airports as part of a…

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Virgin Australia shifts to one-stop check-in system

May 15, 2026

Virgin Australia is replacing traditional airport check-in kiosks with a new one-step bag drop system designed to speed passenger processing and reduce…

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Advanced Kiosks partners on TSA screening pilot

May 14, 2026

Advanced Kiosks has partnered with government services and technology contractor ASRC Federal to deliver touchless identity verification kiosks for a pilot…

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Dubuque to replace parking meters with kiosks

May 11, 2026

Officials in Dubuque, Iowa, are considering replacing the city's aging downtown parking meters with payment kiosks and a mobile app system as part of a broader…

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365 Markets must sell Three Square Market ahead of Cantaloupe buy

May 6, 2026

The Federal Trade Commission is requiring 365 Retail Markets to divest micromarket retail technology provider Three Square Market as a condition of its planned…

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Automation could transform cannabis industry

May 4, 2026

Automated kiosks could soon redefine cannabis retail, with industry leaders suggesting even customer-facing roles such as budtenders may be replaced by…

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Retailers brace for self-checkout limits

April 29, 2026

Major U.S. retailers including Walmart, Target and Costco are facing potential operational changes as lawmakers in several states move to tighten regulations…

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Disney rolls out fashion kiosks to promote movie sequel

April 28, 2026

Disney has launched a limited-time promotional campaign tied to the May 1 release of The Devil Wears Prada 2, featuring interactive kiosks at select theaters…

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Connecticut seeks to limit self-checkout kiosks

April 22, 2026

A proposed bill in the Connecticut legislature would impose new restrictions on the use of self-checkout kiosks in retail stores, according to a report in The…

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New York casino launches $1M kiosk promo

April 21, 2026

The Akwesasne Mohawk Casino Resort in Hogansburg, New York, has launched a kiosk-based "Instant Millionaire Promotion," a campaign designed to boost guest…

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