Customer Experience News

Coca-Cola discontinues frozen juice can product category

February 6, 2026

No more frozen juice for you or anyone else.

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Self-service reshaping retail in Australia

February 3, 2026

Self-service is a preferred checkout option for consumers in Australia but shoppers want improvement in the technology.

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Gong cha deploys Super Wu beverage automation system, kiosks to streamline operations

February 1, 2026

Gong cha, the global bubble tea powerhouse with nearly 2,200 locations, announced the launch of its "Gong cha 2.0" initiative, a comprehensive brand overhaul…

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English hospital rolling out check-in kiosks

January 30, 2026

The Bolton NHS Foundation Trust at the Royal Bolton Hospital in Greater Manchester, England, is introducing digital check-in kiosks across its outpatient…

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American Heart Association to bring CPR Training Kiosk to VCU

January 13, 2026

The American Heart Association will move its Mobile CPR Training Kiosk to Virginia Commonwealth University. The kiosk provides five-minute instructions on how…

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North Africa postal agency pilots self-service kiosk

January 9, 2026

The Algerie Poste, in Algeria, North Africa, is running a pilot of a self-service postal kiosk in a quest to boost customer experience.

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Tulsa non-profit to launch volunteer vending machines

January 6, 2026

Tulsa, Oklahoma, non-profit BeHeard Movement will launch two vending machines in the city that provide water, socks, gloves and hygiene products to the…

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Sam’s Club, Walmart deploying ‘eye bot’ kiosks

January 2, 2026

Sam's Club and Walmart are deploying 'eye bot' kiosks to over a dozen stores . The kiosks promise to offer eye exams in 15 minutes or less.

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CarzRent intros kiosk at airports

December 22, 2025

CarzRent, a car rental platform in the Canary Islands and Tenerife, Spain has introduced an airport kiosk to improve the car rental process. The kiosks aim to…

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Toshiba debuts mobile technology for retailers

December 18, 2025

Toshiba Global Commerce Solutions has debuted its TCx M7 to join the TCx M11 as part of its mobile innovation line, as mobile-first strategies become essential…

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North Dakota, South Dakota casinos to offer sports betting kiosks

December 17, 2025

Grand River Casino & Resort in Mobridge, South Dakota, and Prairie Knights Casino & Resort in Fort Yates, North Dakota, will offer sports betting…

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Trybe intros check-in kiosks with RFID wristband integration

December 10, 2025

Trybe has introduced a check-in kiosk with wearable wristband integration for reservations and cashless payments. Guests can scan a QR code at the kiosk to…

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Canadian hospital launches emergency room wait time dashboard, self-arrival kiosk

December 9, 2025

Northumberland Hills Hospital in Cobourg, Ontario, Canada has launched an emergency department wait time dashboard and self-arrival kiosk. The dashboard shares…

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Oklahoma library debuts book vending kiosk at local mall

December 5, 2025

A self-service book vending kiosk has been launched by the Tulsa City-County Library, in Tulsa, Oklahoma.

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Telehealth medicine driving growth of patient self-service kiosk market

November 26, 2025

The expanding use of telehealth medicine is a primary catalyst accelerating the global patient self-service kiosk market, which is projected to reach $1.…

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Self-service kiosk consumption market to hit $10B by 2031

November 25, 2025

The global self-service kiosk consumption market is projected to hit $10.12 billion by 2031, with an annual growth rate of 7.8% in the next six years.

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Art dispensers created from 'retired cigarette vending machines' increasing footprint

November 20, 2025

The movement to repurpose retired cigarette vending machines into dispensers of original artwork is gaining momentum nationwide, including a stop at the Moxy…

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Starbucks self-order kiosks arrive in Seoul

November 18, 2025

Starbucks Korea has debuted two self-order kiosks at its Myeong-dong branch in central Seoul.

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Machines collect personal items for those in need

November 17, 2025

The Giving Machine, an initiative by the Church of Jesus Christ of Latter-day Saints, has been in existence since 2017 and has expanded this year with 12…

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Weatherhead School of Management kicks off avatar kiosk

November 13, 2025

The Weatherhead School of Management in Cleveland, Ohio, recently kicked off an AI Avatar Kiosk featuring the likeness of four of its professors. The kiosk was…

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