News & Media From Richard Slawsky
Boston Logan pilots AI hologram concierge
by Richard Slawsky — Editor, Connect Media
Boston Logan International Airport has introduced a life-size artificial intelligence hologram designed to help passengers navigate the airport, check security…
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Why some self-service deployments fail
by Richard Slawsky — Editor, Connect Media
Some self-service deployments reduce lines, improve throughput and give customers a convenient way to transact. Others sit unused, generate complaints or…
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CTS founder Sandra Nix on AI, kiosk evolution and what makes self-service deployments succeed
by Richard Slawsky — Editor, Connect Media
Kiosk Marketplace recently spoke with Nix in an email interview about how self-service has changed and more.
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Self-checkout's labor equation goes beyond cutting cashier hours
by Richard Slawsky — Editor, Connect Media
Self-checkout can reduce the labor devoted to conventional cashiering, increase the number of transactions employees can supervise and free associates for…
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Research spotlight: Self-service technology moves deeper into health care
by Richard Slawsky — Editor, Connect Media
Two recent research papers illustrate how kiosks and automated dispensing systems could play broader roles in detecting disease, improving access to medication…
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ACA Section 1557 raises accessibility stakes for patient kiosks
by Richard Slawsky — Editor, Connect Media
Patient check-in and payment kiosks can improve efficiency, reduce paperwork and shorten lines, but they can also create barriers for those with disabilities.
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Prepango scores with FIFA merchandise vending machines
by Richard Slawsky — Editor, Connect Media
Automated retailer Prepango used its airport network, remote monitoring and regional sales data to put official World Cup products within reach of travelers…
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Evolvending partners with Amish Pretzel Co. for airport kiosk rollout
by Richard Slawsky — Editor, Connect Media
Evolvending has partnered with The Amish Pretzel Co. to offer freshly warmed pretzel products through automated dining kiosks at U.S. airports.
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Self-checkout rules spread as states weigh limits
by Richard Slawsky — Editor, Connect Media
States and local governments are increasingly considering self-checkout regulations addressing staffing levels, transaction limits, accessibility…
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Studies examine biometric kiosk adoption, predictive vending maintenance
by Richard Slawsky — Editor, Connect Media
Two academic studies examine what it takes to make unattended systems more useful to passengers and more reliable for operators.
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Kiosk standard update poses big airport challenges
by Richard Slawsky — Editor, Connect Media
Airports, airlines and technology suppliers are entering a critical stage in the transition to the latest Common Use Self Service standard, a move that…
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Morrison Healthcare, Blendid bring robotic smoothie kiosk to patient nutrition
by Richard Slawsky — Editor, Connect Media
Morrison Healthcare and food robotics company Blendid have deployed a robotic smoothie kiosk at Mayo Clinic's Methodist Campus in Rochester, Minnesota…
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Studies examine how self-service technology can expand health care access
by Richard Slawsky — Editor, Connect Media
This edition of our academic research roundup looks at two studies exploring how kiosks and vending machines could remove barriers to care in very different…
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AI age verification opens self-service opportunities
by Richard Slawsky — Editor, Connect Media
Retailers, regulators and technology providers are deploying systems that can estimate a customer's age in seconds, determine whether additional identification…
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5 small kiosk trends worth watching
by Richard Slawsky — Editor, Connect Media
Artificial intelligence may dominate the conversation around self-service, but many of the technologies quietly reshaping kiosk deployments have nothing to do…
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Nominations open for 2026 Automated Retail & Kiosk Innovation Awards
by Richard Slawsky — Editor, Connect Media
The organizers of the Automated Retail & Kiosk Innovation (ARKI) Show are accepting nominations for the 2026 ARKI Awards, recognizing the companies, products…
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What 2 studies reveal about self-service success
by Richard Slawsky — Editor, Connect Media
Two academic studies suggest the most effective self-service deployments balance automation with accessibility and user-centered design. Although the research…
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The touchscreen isn't going away. It's getting company
by Richard Slawsky — Editor, Connect Media
As AI, voice interfaces, biometrics, QR codes and mobile technologies reshape self-service, some have questioned whether the touchscreen is becoming obsolete.
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Research shows healthcare kiosks are growing smarter — and more human
by Richard Slawsky — Editor, Connect Media
Four published academic studies suggest kiosk and vending technologies are becoming more intelligent, more accessible and more responsive to community needs.
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What happens to kiosks when they reach end of life?
by Richard Slawsky — Editor, Connect Media
Replacing aging kiosks isn't simply a matter of unplugging one unit and installing another. As the installed base of self-service kiosks continues to grow…
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