News & Media From Richard Slawsky
What the latest academic research says about kiosks and vending machines
by Richard Slawsky — Editor, Connect Media
Three recent studies examine topics ranging from customer acceptance of self-service kiosks to AI-powered healthcare kiosks and the growing role of vending…
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World Cup spotlights LinkNYC's new role as a digital town square
by Richard Slawsky — Editor, Connect Media
As New York prepares to host FIFA World Cup matches, the city's decision to livestream games on 200 LinkNYC kiosks suggests a broader future for digital public…
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Tord Olav Dønnum on the future of autonomous foodservice
by Richard Slawsky — Editor, Connect Media
Tord Olav Dønnum discusses how robotics, automation and artificial intelligence are reshaping foodservice operations and how autonomous kitchens can help…
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Can AI holograms change airport wayfinding?
by Richard Slawsky — Editor, Connect Media
New York's LaGuardia Airport is testing what may be the next evolution of passenger assistance: interactive AI-powered hologram ambassadors. LaGuardia recently…
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Why airports remain a hotbed for kiosk innovation
by Richard Slawsky — Editor, Connect Media
Few environments are better suited to self-service technology than airports. The need to serve large numbers of people quickly and efficiently has made…
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Telehealth kiosks: Extending healthcare access, lowering costs
by Richard Slawsky — Editor, Connect Media
Access to healthcare is becoming increasingly difficult in many rural communities across the United States. The issue is particularly challenging when it comes…
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Self-service becomes retail infrastructure
by Richard Slawsky — Editor, Connect Media
Retailers are rapidly expanding self-service technology far beyond the traditional checkout lane as they look to improve customer experience, streamline store…
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Cities betting big on smart kiosks
by Richard Slawsky — Editor, Connect Media
The pace of smart city kiosk deployments appears to be increasing in the United States as cities accelerate investments in digital infrastructure, downtown…
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Crave Robotics achieves certification milestone
by Richard Slawsky — Editor, Connect Media
Crave Robotics recently secured certifications for its kiosks from UL Solutions, NSF International and the National Automatic Merchandising Association over a…
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Remembering kiosk industry veteran Ron Bowers
by Richard Slawsky — Editor, Connect Media
Industry veteran Ron Bowers passed away April 25. He worked for Frank Mayer & Associates for 35 years.
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Crypto kiosk chaos: Can the bitcoin ATM industry survive?
by Richard Slawsky — Editor, Connect Media
Crypto kiosks face mounting state bans amid rising fraud, with $333 million in reported losses in 2025. While regulation is expected to shrink the market short…
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Kiosks helping courts close the justice gap
by Richard Slawsky — Editor, Connect Media
Many Americans have found themselves shut out of the legal system, whether that be for cost, a lack of knowledge or the intimidation of trying to navigate…
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Kiosks and compliance: What operators need to know this year and beyond
by Richard Slawsky — Editor, Connect Media
Kiosk operators need to consider a number of regulatory issues, including ADA compliance, cash acceptance regulations, energy standards and data privacy.
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Food pickup lockers addressing the 'last mile' in the guest experience
by Richard Slawsky — Editor, Connect Media
Smart pickup lockers are helping address one of the key points (and cost issues) in restaurant operations. Additionally, their success is opening the door to…
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Federal court rules in favor of kiosk/ATM clickwrap agreements
by Richard Slawsky — Editor, Connect Media
A federal court ruled that Bitcoin Depot's clickwrap agreements on its kiosks were enforceable in a scam victim case. What does this mean for kiosk clickwrap…
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Eyes on the future: Vision screening comes to self-service kiosks
by Richard Slawsky — Editor, Connect Media
The vision-screening sector has delivered steady growth over the past several years. One study shows these kiosks can reach $2.7 billion by 2032.
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What makes the Automated Retail & Kiosk Innovation Show a must-attend event?
by Richard Slawsky — Editor, Connect Media
The Automated Retail & Kiosk Innovation Show takes place December 14-16 in Miami Beach this year. Here are the many reasons to attend.
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Bitcoin Depot takes the lead on preventing crypto fraud
by Richard Slawsky — Editor, Connect Media
Bitcoin Depot is taking the lead in fighting crypto ATM/kiosk fraud. Will it be enough?
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The OnMed CareStation targets healthcare access gaps as telehealth accelerates
by Richard Slawsky — Editor, Connect Media
Physician shortages, rising costs and uneven access to care increasingly plague the U.S. healthcare system. Helping address those issues are telehealth kiosks…
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Schools see growing adoption of visitor management kiosks
by Richard Slawsky — Editor, Connect Media
In order to handle security concerns, schools are increasingly using kiosks to manage visitors.
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