News & Media From Richard Slawsky

Kiosk standard update poses big airport challenges

by Richard Slawsky — Editor, Connect Media

Airports, airlines and technology suppliers are entering a critical stage in the transition to the latest Common Use Self Service standard, a move that…

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Morrison Healthcare, Blendid bring robotic smoothie kiosk to patient nutrition

by Richard Slawsky — Editor, Connect Media

Morrison Healthcare and food robotics company Blendid have deployed a robotic smoothie kiosk at Mayo Clinic's Methodist Campus in Rochester, Minnesota…

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Studies examine how self-service technology can expand health care access

by Richard Slawsky — Editor, Connect Media

This edition of our academic research roundup looks at two studies exploring how kiosks and vending machines could remove barriers to care in very different…

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AI age verification opens self-service opportunities

by Richard Slawsky — Editor, Connect Media

Retailers, regulators and technology providers are deploying systems that can estimate a customer's age in seconds, determine whether additional identification…

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5 small kiosk trends worth watching

by Richard Slawsky — Editor, Connect Media

Artificial intelligence may dominate the conversation around self-service, but many of the technologies quietly reshaping kiosk deployments have nothing to do…

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Nominations open for 2026 Automated Retail & Kiosk Innovation Awards

by Richard Slawsky — Editor, Connect Media

The organizers of the Automated Retail & Kiosk Innovation (ARKI) Show are accepting nominations for the 2026 ARKI Awards, recognizing the companies, products…

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What 2 studies reveal about self-service success

by Richard Slawsky — Editor, Connect Media

Two academic studies suggest the most effective self-service deployments balance automation with accessibility and user-centered design. Although the research…

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The touchscreen isn't going away. It's getting company

by Richard Slawsky — Editor, Connect Media

As AI, voice interfaces, biometrics, QR codes and mobile technologies reshape self-service, some have questioned whether the touchscreen is becoming obsolete.

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Research shows healthcare kiosks are growing smarter — and more human

by Richard Slawsky — Editor, Connect Media

Four published academic studies suggest kiosk and vending technologies are becoming more intelligent, more accessible and more responsive to community needs.

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What happens to kiosks when they reach end of life?

by Richard Slawsky — Editor, Connect Media

Replacing aging kiosks isn't simply a matter of unplugging one unit and installing another. As the installed base of self-service kiosks continues to grow…

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What the latest academic research says about kiosks and vending machines

by Richard Slawsky — Editor, Connect Media

Three recent studies examine topics ranging from customer acceptance of self-service kiosks to AI-powered healthcare kiosks and the growing role of vending…

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World Cup spotlights LinkNYC's new role as a digital town square

by Richard Slawsky — Editor, Connect Media

As New York prepares to host FIFA World Cup matches, the city's decision to livestream games on 200 LinkNYC kiosks suggests a broader future for digital public…

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Tord Olav Dønnum on the future of autonomous foodservice

by Richard Slawsky — Editor, Connect Media

Tord Olav Dønnum discusses how robotics, automation and artificial intelligence are reshaping foodservice operations and how autonomous kitchens can help…

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Can AI holograms change airport wayfinding?

by Richard Slawsky — Editor, Connect Media

New York's LaGuardia Airport is testing what may be the next evolution of passenger assistance: interactive AI-powered hologram ambassadors. LaGuardia recently…

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Why airports remain a hotbed for kiosk innovation

by Richard Slawsky — Editor, Connect Media

Few environments are better suited to self-service technology than airports. The need to serve large numbers of people quickly and efficiently has made…

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Telehealth kiosks: Extending healthcare access, lowering costs

by Richard Slawsky — Editor, Connect Media

Access to healthcare is becoming increasingly difficult in many rural communities across the United States. The issue is particularly challenging when it comes…

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Self-service becomes retail infrastructure

by Richard Slawsky — Editor, Connect Media

Retailers are rapidly expanding self-service technology far beyond the traditional checkout lane as they look to improve customer experience, streamline store…

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Cities betting big on smart kiosks

by Richard Slawsky — Editor, Connect Media

The pace of smart city kiosk deployments appears to be increasing in the United States as cities accelerate investments in digital infrastructure, downtown…

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Crave Robotics achieves certification milestone

by Richard Slawsky — Editor, Connect Media

Crave Robotics recently secured certifications for its kiosks from UL Solutions, NSF International and the National Automatic Merchandising Association over a…

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Remembering kiosk industry veteran Ron Bowers

by Richard Slawsky — Editor, Connect Media

Industry veteran Ron Bowers passed away April 25. He worked for Frank Mayer & Associates for 35 years.

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