Customer Experience News & Media

PharmcoRx plans prescription dispensing kiosks at health care facilities

October 23, 2026

NextPlat's PharmcoRx subsidiary plans to install VendRx prescription-dispensing kiosks at select clinics and health care facilities, allowing patients to…

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Old Spike uses Square transaction data to show purchases’ social impact

October 23, 2026

Old Spike, a London coffee roaster and social enterprise, has opened its seventh cafe and introduced a digital dashboard showing how customer purchases support…

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Queue introduces robotic pharmacy kiosk with expanded medication capacity

October 23, 2026

Queue has announced a robotic pharmacy kiosk that the company said can fill prescriptions in about 30 seconds and accommodate 340 medications, according to a…

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Poor kiosk installation, maintenance can turn self-service investments into costly liabilities

by Richard Slawsky — Editor, Connect Media

At the 2026 ARKI Show, industry experts will discuss how proper deployment, preventive maintenance and standardized service procedures can reduce downtime…

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Illinois State Police opens kiosk to assist with firearm permit applications

October 22, 2026

The Illinois State Police has opened a customer assistance kiosk at its Troop 10 headquarters in Ullin to help residents apply for and manage firearm owner's…

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People and company news, week ending Oct. 23, 2026

by Richard Slawsky — Editor, Connect Media

Sacoa Cashless System has expanded its partnership with Play Game with a new installation at the Play Game Panda World entertainment center in Haifa, Israel.

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MiDNI at the Bank Branch: integrating Spain’s digital ID into customer identification

Since April 2026, Spanish banks must accept MiDNI, the digital ID card, as valid in-person identification. This Serquo guide explains how to integrate it into…

Presented by Serquo

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SSM Health adds self-service registration kiosks at Wisconsin clinic

October 21, 2026

SSM Health has introduced self-service registration kiosks at its Fond du Lac Regional Clinic in Wisconsin as part of a lobby renovation designed to improve…

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ChoiceTech Korea deploys AI skin analysis kiosk at Seoul flagship store

October 21, 2026

ChoiceTech Korea has installed an AI-powered skin analysis kiosk at Torriden Connect Seongsu, the skincare brand's flagship store in Seoul, South Korea…

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Big Y adds prepared-food ordering kiosks at 79 stores

October 21, 2026

Big Y Foods has introduced ordering kiosks and expanded online prepared-food ordering across all 79 locations through a partnership with Instacart, according…

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Wavetec launches AI-ready F-25 kiosk family for queue management

October 20, 2026

Wavetec has introduced its F-25 kiosk family, a line of self-service terminals designed to improve queue management and customer check-in at banks, government…

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Open Lockers introduces automated restaurant pickup system

October 20, 2026

Open Lockers has launched a smart locker system designed to streamline restaurant takeout and third-party delivery pickups, with an installation in New York…

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ImageHolders expands healthcare kiosk offerings with 86-unit U.S. deployment

by Richard Slawsky — Editor, Connect Media

Integrated with Epic, the kiosks streamline registration, insurance verification and payments while reducing administrative workloads and allowing staff to…

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Inside the 2026 NACS Show: Self-checkout, smart vending, and the rise of the autonomous convenience hub

by Ben Wheeler — Dir. of Business Dev. - Automated Retail, T-ROC

The 2026 NACS Show highlighted the growing convergence of convenience retail, vending and self-service technology. From AI-powered checkout and smart coolers…

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Time names Amazon Pharmacy Kiosk among best inventions of 2026

October 16, 2026

Time magazine has named the Amazon Pharmacy Kiosk one of its Best Inventions of 2026, recognizing a system that lets patients collect prescriptions before…

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Grand Canyon lodge eliminates check-in lines with Canary self-service kiosks

October 15, 2026

Yavapai Lodge at Grand Canyon National Park has significantly reduced guest check-in times after installing four self-service kiosks from Canary Technologies…

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Square introduces AI-powered restaurant kiosk with conversational voice ordering

October 15, 2026

Square has introduced a self-service kiosk featuring artificial intelligence-powered voice ordering designed to help quick-service restaurants improve ordering…

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Colorado library system to open 1st fully self-service branch

October 15, 2026

Anythink Libraries will open its first fully self-service Express Library on Oct. 28 in the Reunion community of Commerce City, Colorado, according to a press…

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People and company news, week ending Oct. 16, 2026

by Richard Slawsky — Editor, Connect Media

NCR Voyix and the National Association of Convenience Stores have integrated the TruAge digital age-verification system into NCR Voyix point-of-sale…

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Austin expands downtown digital kiosk network with 10 installations planned by year-end

October 14, 2026

The city of Austin, Texas, plans to have 10 interactive digital kiosks installed downtown by the end of 2026, expanding public access to navigation tools…

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