Customer Experience News & Media

Dreamcast launches self-service kiosk for faster event ticketing, wristband issuance

September 1, 2026

Dreamcast has launched Ticket ka ATM, a self-service kiosk designed to speed ticket validation, printing and wristband distribution at concerts, festivals and…

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Astral Hotels deploys AI-powered holographic check-in kiosk

September 1, 2026

Israeli hotel group Astral Hotels is introducing an artificial intelligence-powered self-service kiosk featuring a life-sized holographic avatar that can check…

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Why some self-service deployments fail

by Richard Slawsky — Editor, Connect Media

Some self-service deployments reduce lines, improve throughput and give customers a convenient way to transact. Others sit unused, generate complaints or…

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Convenience store chains turn to self-checkout kiosks

August 31, 2026

Three convenience store chains — Eagle Stop, Good 2 Go and MotoMart — are introducing self-checkout as operators look to provide faster transactions while…

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Cyprus airports seek to scrap passport kiosks

August 31, 2026

Cyprus plans to install 40 new Automated Border Control gates at Larnaca and Paphos international airports as the country upgrades its passport-control…

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Virginia county deploys self-service kiosks for tax payments

August 31, 2026

Fairfax County, Virginia, has introduced self-service kiosks that allow residents to pay certain local taxes without visiting a Department of Tax…

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Philippines airport adds self-check-in kiosks in $110M modernization

August 28, 2026

Self-check-in kiosks are among the most visible upgrades at Ninoy Aquino International Airport in the Philippines nearly two years after New NAIA Infra Corp.

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Michigan county installs legal self-help kiosk

August 28, 2026

Wexford County, Michigan, plans to install a legal self-help kiosk inside its courthouse in Cadillac to assist people representing themselves in court…

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The fresh food frontier, part 2: Fresh vs. frozen is an operating decision

by Ben Wheeler — Dir. of Business Dev. - Automated Retail, T-ROC

Once an operator decides to offer meals through automated retail, another question appears quickly: Fresh or frozen?

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QR code scams pose threat to connected vehicle service kiosks

August 27, 2026

Cybercriminals are increasingly using fraudulent QR codes to target connected vehicle service kiosks, according to an Auto World News report. The technique…

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Don't forget: ARKI Awards nomination deadline is Sept. 4

August 27, 2026

Time is running out to submit nominations for the 2026 Automated Retail & Kiosk Innovation Awards. The Sept. 4 deadline is approaching for companies…

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St. Vincent de Paul reentry kiosk serves nearly 2K people in 1st year

August 27, 2026

A St. Vincent de Paul reentry kiosk at the Polk County Jail in Des Moines, Iowa, has assisted nearly 2,000 people since opening in September 2025, according to…

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Retail automation market projected to reach $65.4 billion by 2033

August 26, 2026

The global retail automation market is expected to grow from $30 billion in 2026 to $65.4 billion by 2033, according to a report from Persistence Market…

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California city's self-checkout law prompts retailers to close lanes

August 26, 2026

A Long Beach, California, ordinance tying self-checkout operations to staffing levels has prompted most affected retailers surveyed by the city to shut down…

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HotelKey expands self-check-in kiosk deployments

August 26, 2026

HotelKey is expanding deployment of its self-check-in kiosk as hotel operators look to automate routine front-desk functions and provide around-the-clock…

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Visit Mobile installs interactive wayfinding kiosk downtown

August 26, 2026

Tourism organization Visit Mobile has installed an interactive kiosk on Dauphin Street in downtown Mobile, Alabama, giving residents and visitors a new way to…

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Walmart to roll out tap-to-pay across U.S. stores

August 25, 2026

Walmart will begin offering tap-to-pay at select Walmart stores and Sam's Club locations Aug. 24, expanding the payment options available to customers at…

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NJ library plans 24-hour self-service kiosk

August 25, 2026

The Paterson Public Library in New Jersey plans to install a 24-hour self-service kiosk outside the Community Center at The Heritage in the city's Alexander…

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CTS founder Sandra Nix on AI, kiosk evolution and what makes self-service deployments succeed

by Richard Slawsky — Editor, Connect Media

Kiosk Marketplace recently spoke with Nix in an email interview about how self-service has changed and more.

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Maryland county adds self-service sports equipment rental kiosks

August 24, 2026

St. Mary's County Recreation & Parks has introduced self-service sports equipment rental kiosks at two Maryland parks, according to a report in The Baynet…

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