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Customer Experience News & Media

ZIVELO's acquisition of Oak Labs designed to simplify kiosk, digital sign deployment

May 15, 2018

Kiosk and digital sign company, ZIVELO LLC, has acquired San Francisco-based software company, Oak Labs Inc., known for its interactive retail…

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Amazon Cash allows customers to add funds at Coinstar kiosks

May 15, 2018

Amazon Cash users can now add cash to their account balance at selected Coinstar kiosks. There are no fees for adding cash, Coinstar said on its website. The…

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Kansas library to install kiosks that print short stories

May 14, 2018

In June, the Wichita, Kansas, public library will deploy kiosks that print short stories for free, according to KMUW. Cynthia Berner, libraries director, said…

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Taco Bell's digital transformation focus of ICX Summit keynote

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Rafik Hanna, senior director, All Access, at Taco Bell will share insight on how the brand is winning big with customers due to its digital transformation…

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Join the craft beer revolution with self-pour technology

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Self-pour technology has emerged as a leading tool for restaurants, bars and tap rooms to allow beer lovers to explore a wide selection of offerings.

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Ingenico Group teams with USA Technologies on bundled solution for unattended retail

May 8, 2018

Ingenico Group, a payment equipment provider, and USA Technologies Inc., a provider of cashless and mobile payment and business optimization services for…

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Are kiosks the future of digital signage?

by Bradley Cooper — Editor, Connect Media

As the worlds of digital signage and kiosks continually collide, and the demand for better content grows, one question emerges: Are kiosks the future of…

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Texans oppose move by Amtrak to replace ticketing agents with kiosks

May 4, 2018

A plan by Amtrak to deploy ticketing kiosks has drawn criticism from Texas residents and public officials, according to ArkaTexHomepage.com. Ticketing kiosks…

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Iowa cemetery to install information kiosk

May 3, 2018

An information kiosk at the Clear Lake Cemetery in Clear Lake, Iowa, will make it easier for people to locate the grave sites of loved ones, Beth Ann…

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Digital wayfinding directories reduce customer search time at Mall of America

May 2, 2018

Since Mall of America replaced its static directories with digital wayfinding directories, the average search time for guests has dropped from more than three…

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Advanced creates interactive Microsoft product kiosks for Canadian Best Buy stores

May 2, 2018

Advanced, an audio visual, collaboration and digital signage technology integrator, recently installed Microsoft kiosks at eight Best Buy locations throughout…

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Kiosks at Kentucky college dispense phone chargers

May 1, 2018

Self-serve kiosks installed across the campus of Western Kentucky University dispense disposable, one-time use chargers for iPhones and Android phones…

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Getting AI right: 3 rules that will show results

Artificial intelligence brings a wealth of opportunity for improving customer interactive experiences, but being a new science, there are plenty of pitfalls…

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Mayo Clinic to install check-in kiosks

April 30, 2018

The Mayo Clinic will install appointment check-in kiosks at its Rochester, Minnesota, campus in early May, according to the Post Bulletin.

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ICX Summit fever is really heating up; Don’t be left behind!

by Ben Wheeler — Dir. of Business Dev. - Automated Retail, T-ROC

The IXC Summit June 12-14 in Dallas at the Omni Hotels & Resorts will cover the landscape from kiosks to digital signage to mobile and beyond to give attendees…

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Custom-built self-order kiosks help brand Denver fast food restaurant

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

In planning their first fast food restaurant, the partners recognized that self-order kiosks would make the ordering process more efficient and allow the…

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Show Off Sudbury’s Attractions

PROVISIO’s SiteKiosk helps a Canadian city tout its offerings to tourists.

Presented by PROVISIO LLC

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Tascent enables biometric authentication for kiosks

April 25, 2018

Tascent, a biometrics provider, has expanded its face and iris recognition system to enable biometric authentication in self-service devices, according to a…

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Antuar teams with Source Technologies on self-serve financial kiosks

April 25, 2018

Antuar, a provider of software for bank and credit union retail branches, has teamed with Source Technologies, a provider of integrated solutions for managing…

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Intel's Christie Rice talks customer experience, digital innovations

by Christopher Hall — director, ICX Association

The ICX Association sat down with Intel’s Christie Rice, global interactive kiosk and digital signage segment director for the Intel's IoT Group, to find out…

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