Customer Experience News & Media

Why 2018 will be a banner year for self-serve kiosks

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Kiosk deployers and providers are encouraged by growing customer acceptance of self-service technology and expect 2018 to be an outstanding year.

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Robomart 'grocery on wheels’ debuts at CES

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Self-driving vehicles that deliver fresh produce and allow consumers to place orders via an app and then physically pick their own produce could be the…

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Mobile wallet operator opens unmanned convenience store with kiosks in Malaysia

January 5, 2018

Following Amazon and Alibaba, a mobile wallet operator, Irispay, recently opened Malaysia's first unmanned, self-service convenience store, according to…

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Pennsylvania town introduces pay-by-plate parking kiosk

January 4, 2018

New Hope, Pennsylvania has introduced a pay-by-plate parking kiosk, according to a Facebook video featuring former "American Idol" star and Bucks County native…

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Alibaba to introduce gigantic car vending machines in China

January 4, 2018

Alibaba, China's e-commerce giant, will introduce two gigantic vending machines this month that will enable customers to order and purchase a car, according to…

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Influencer of the Year: Under Armour's Christiana DiMattesa

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Chrisiana DiMattesa recognized the importance of giving Bostonians a new type of retail experience, leading her to conceptualize a virtual tour of the store…

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Indian hospital gets employee services kiosk

January 2, 2018

The Rashtriya Ispat Nigam Limited — Visakhapatnam Steel Plant, a public enterprise of the Ministry of Steel in India, has introduced an employee information…

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Ideum's 'Portrait' kiosk features 4k ultra LG display

December 29, 2017

The "Portrait" from Ideum offers an all-in-one, multi-touch and motion based interactive kiosk with 3M touch technology and a 4k ultra LG commercial display…

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Kiosk lets pet owners create pet identification tags

December 28, 2017

The Hillman Group, a provider of hardware solutions for retailers and industrial customers, offers an "I.D. Spot" kiosk that allows pet owners to…

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VR kiosk commemorates WWI Christmas cease fire in France

December 22, 2017

Timescope, a virtual reality kiosk that allows users to journey through time via a headset to view recreated historical scenes, has been installed at a site in…

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Luxer One introduces BOPIS lockers

December 22, 2017

Luxer One has introduced its buy-online-pickup-in-store lockers to alleviate service issues usually associated with BOPIS, with 97 percent of Luxer One…

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Chiropractic kiosk allows patients to scan their feet

December 21, 2017

The Foot Levelers Kiosk offers a way for doctors to provide patients to scan their feet and learn about relationships between imbalances in the feet and in the…

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Chuck E. Cheese now entices guests with game payment and meal ordering kiosks

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Chuck E. Cheese is using gaming kiosks and food ordering kiosks to upsell customers and create a more enjoyable experience for its guests.

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CaliBurger and NEC launch facial recognition self-serve kiosks

December 20, 2017

Cali Group and NEC Corporation of America have unveiled new artificial intelligence enabled self-ordering kiosks using facial recognition at CaliBurger, Cali…

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Study: Self-serve kiosks would increase consumer purchases at theme parks

December 19, 2017

By deploying self-serve kiosks and mobile apps, theme parks could see visitor spending on food, beverages and merchandise increase significantly, research by…

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Kiosk allows customers to design and order puffy jackets

December 18, 2017

A new 6-foot tall self-serve kiosk allows consumers to design and purchase a puffy jacket, selecting from a choice of sizes, colors and materials, according to…

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Taco Bell joins with franchisees to invest in self-order kiosks

December 15, 2017

Taco Bell and its franchisees announced that they're jointly funding a customer-facing tech initiative to bring self-serve kiosks into stores, provide faster…

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'Mornings With Maria' explores high tech vending machine with artificial intelligence

December 15, 2017

A vending machine that uses artificial intelligence and can interact with customers both visually and audibly was the subject of a recent "Mornings With Maria…

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Kiosks help ready families for photos with Santa

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Kiosks allow families to reserve a photo op with Santa and continue shopping until Santa is ready for them.

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