Texans oppose move by Amtrak to replace ticketing agents with kiosks

A plan by Amtrak to deploy ticketing kiosks has drawn criticism from Texas residents and public officials, according to ArkaTexHomepage.com. Ticketing kiosks are scheduled to open in Texarkana on May 15 and in Marshall on June 29.

A group called the Texas Eagle Marketing and Performance Organization claims that increased automation will decrease the number of riders and reduce revenue to pay employees. The group wants people to write to their congressmen and the president of Amtrak to stop the plan.

Gail Beil, a commissioner in Marshall, said that without ticketing agent assistance, she would only ride the train once a month.

Some opponents of the plan have said also that removing local agents means no local ticketing information service or assistance for the elderly.

Amtrak said that few people buy tickets at the stations because most buy tickets online.


Topics: Bill Payment Kiosks, Customer Experience, Government, Ticketing Kiosks, Transportation / Travel


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