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Customer Experience News & Media

Haptic technology: how it will unlock the potential of touch in self-serve kiosks

Haptic technology is poised to give consumers a new, more intuitive and more human way to engage with self-serve kiosk interfaces, and to connect with the…

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Seattle startup tests light-therapy kiosks to fight vitamin D deficiency

April 20, 2018

Solius, a Seattle startup, has begun testing for a light-therapy kiosk that provides bursts of light to stimulate vitamin D production, according to GeekWire.

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How to prepare restaurants for the digital revolution

by Bradley Cooper — Editor, Connect Media

Digital menu boards, kiosks, online ordering and loyalty programs are just a few technologies that are making their debut in restaurants. During a panel at the…

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Free Wi-Fi kiosks to bring 'smart city' media to Louisville, Kentucky

April 19, 2018

The Louisville Downtown Partnership has unveiled the first phase of CityPost digital kiosks in downtown Louisville, Kentucky, at 400 West Market Plaza, located…

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Diebold Nixdorf Interactive Retail Kiosk Solution Receives Red Dot Design Award

Diebold Nixdorf has been awarded the prestigious Red Dot Product Design Award for its new interactive retail kiosk solution, the K-two. I

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EMV adoption in the self-service industry: What's taking so long?

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The future state of self-service is turning the kiosk into a stand-alone store, and secure payment is one of the services that needs to be offered for it to be…

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Carvana acquisition upgrades photo capabilities with 3D computer vision

April 17, 2018

Carvana, an e-commerce platform for buying used cars, has acquired fellow technology provider Car360, accelerating Carvana's 360-degree photo technology…

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How mobile pay, AI and biometrics are bringing new muscle to automatic merchandising

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The National Automatic Merchandising Association trade show floor featured POS equipment tailored to a consumer who is comfortable with mobile payment, and…

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Coinstar teams with doxo on bill payment solution

April 13, 2018

Coinstar, a provider of self-service coin counting, and doxo, a web and mobile bill payment solution, have partnered to provide a cash bill pay service to…

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Personalization and physical-digital integration dominate retail innovation

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Recognizing the need for both physical stores and e-commerce, retailers seek solutions — including self-serve kiosks — to deliver more interactive customer…

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Move over Amazon Go, China’s BingoBox is on the move

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

BingoBox, an unmanned c-store, already has 300 locations in China, and plans to expand internationally. The project has received significant venture funding.

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Philadelphia restaurant installs self-serve kiosks with facial recognition

April 6, 2018

Fuel, a Philadelphia restaurant, is launching self-serve kiosks with facial recognition to expedite orders at three University City and Center City locations…

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LinkNYC kiosks to provide bus schedule information

April 5, 2018

The New York City Department of Information Technology and Telecommunications will launch a bus arrival-time pilot program across 29 LinkNYC kiosks in Brooklyn…

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Ideum readies multitouch coffee table

April 3, 2018

Ideum has unveiled its new multitouch coffee table prototype suitable for public and semi-public settings, according to a company press release.

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Consumer dry cleaner launches media campaign on Provision Interactive holographic POS displays in supermarkets

April 3, 2018

Dryel, an at-home dry cleaner, is running a national media campaign on the Provision Interactive media network to increase purchases at point of sale…

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Mobile payment: How it redefines the customer experience for unattended retail

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

One of the best-attended educational sessions at the recent National Automatic Merchandising Association show in Las Vegas focused on how payment technology…

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Maryland city to install solar-powered parking kiosks

March 30, 2018

Ocean City, Maryland, will install solar-powered parking kiosks, according to WMDT-TV.

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ICXA extends Elevate Award submission deadline

March 29, 2018

The Interactive Customer Experience Association is extending the deadline for submissions for its annual Elevate Awards. The new deadline is Friday, April 13…

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Ultrahaptics development kit enables mid-air haptic technology

March 29, 2018

Ultrahaptics has announced its first haptic technology development kit based on its new Stratos platform, according to a press release. 

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Intersection to deploy digital upgrades to Los Angeles transit system

March 29, 2018

Intersection, a smart cities technology and media company, has been awarded a 10-year contract to sell and display advertising on the L.A. Metro Rail System by…

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