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Customer Experience News & Media

Real estate kiosks help buyers find their dream home

Homebuilders and realtors use real estate kiosks to get up-to-date information in buyers' hands, allowing them to sift through all the options to find…

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State government group raps voting machine hacking event at DEFCON

August 13, 2018

The National Association of Secretaries of State has issued a statement criticizing the "Voting Machine Hacking Village" that took place through Sunday, Aug.

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EyeLock patent takes biometric authentication to the network layer

August 13, 2018

The United States Patent and Trademark Office has issued U.S. patent No. 100,009,178 B2, to EyeLock, a provider of iris-based identity authentication…

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Shake Shack moves ahead with self-order kiosks

August 10, 2018

Shake Shack is moving forward with testing of self-serve, cashless kiosks in combination with cashiers, and is exploring a mobile ordering app, according to…

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Self-serve kiosks bring more employees to McDonald’s Chicago flagship

August 9, 2018

McDonald's will be employing more people when it reopens its flagship store in Chicago today. The newly remodeled store offers self-serve kiosks, mobile…

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Healthcare platform acquires SecurePass hardware and software suite

August 9, 2018

Dynamic Health Strategies LLC, a healthcare platform for employers, health plans, patients and healthcare providers, has acquired Connect, a patient…

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How digital media can improve restaurant productivity

by Bradley Cooper — Editor, Connect Media

NPD Group joins two restaurant brands to talk about the tech "transformers" of the restaurant business today and how to make the most of them for your brand.

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Canadian airport installs check-in kiosks

August 7, 2018

A pair of check-in kiosks have been installed at the airport in Charlottetown, Prince Edward Island. The kiosks have been installed in the airport's departures…

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NEC gets it right – for display technology, the age of collaboration has arrived

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

NEC Display Solutions showcases the fruits of partnerships in its new versatile headquarters and briefing center at a ground breaking open house.

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Levy Restaurants installs self-serve kiosks at Washington Nationals ballpark

August 6, 2018

Levy Restaurants subsidiary, E15, the concessionaire for the Washington Nationals, recently introduced four touchscreen kiosks at the club level at Nationals…

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Berg Liquor Controls adopts Epson receipt printers for liquor control systems

August 6, 2018

Photo courtesy of Epson America Inc. Berg Liquor Controls, a provider of electronic beverage control systems for hospitality venues, has certified the…

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Facial recognition kiosks at Canadian shopping malls raise complaints over privacy

August 2, 2018

Kiosks with facial recognition cameras have raised objections at Calgary, Canada, shopping centers after a picture of one of the kiosks was posted on Reddit…

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How Wow Bao is changing the meaning of self-ordering kiosks

by Cherryh Cansler — Publisher, FastCasual.com

Wow Bao President Geoff Alexander discusses customer acceptance of the brand's self-ordering kiosks and their use of pick-up cubbies.

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Clinc introduces AI powered drive-thru and self-service kiosk ordering for QSRs

July 30, 2018

Clinc, a provider of artificial intelligence technologies for financial institutions, introduced its AI-powered drive-thru and in-store kiosk ordering…

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Considerations for museum kiosk design

Designing an interactive museum kiosk should be an engaging process that ultimately makes the patron's experience more rewarding and delivers a positive return…

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Intersection to install digital displays at Philadelphia transit station under NRG Energy arrangement

July 27, 2018

The Southeastern Pennsylvania Transportation Authority and NRG Energy recently teamed up to transform the Pattison Station at the Sports and Entertainment…

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Swyft acquires automated retail technology provider Utique

July 27, 2018

Utique brings 10 patents to Swyft. Photo courtesy of Swyft. Swyft Inc., a provider of automated retail technology, has acquired Utique Inc., an…

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Cabinet-maker to present virtual room designing kiosk

July 26, 2018

Bella IMC, a cabinet manufacturer, will present a virtual room designing kiosk during the International Woodworking Fair, Aug. 22–25 in Atlanta, according to…

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Digital technology makes transit hubs more inviting, but cybersecurity and privacy issues loom

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Mark Stross, a veteran of many high-profile digital media projects, shares his insights about the digital media challenges and opportunities in the…

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Alabama town installs utility payment kiosks

July 25, 2018

Huntsville Utilities in Huntsville, Alabama, has installed three self-service payment kiosks that accept credit, debit, cash or check, according to WHNT-TV.

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