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Customer Experience News & Media

Self-order kiosks let loose at National Restaurant Show

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The number of self-order kiosks on display at the National Restaurant Show nearly tripled over last year's exhibits as hardware and software manufacturers rush…

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Self-order technology options expand, challenging foodservice operators still using legacy POS

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

New foodservice technologies — including self-order kiosks, mobile ordering and EMV-enabled payment systems — are being introduced at a rapid pace. Operators…

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Consumer demand for restaurant kiosks is on the rise

Guests of all ages, not just millennials, would visit a restaurant more often if self-serve kiosks were available, new research finds.

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Shelfx automated merchandiser accepts Venmo payment app

May 18, 2018

Shelfx, an automated merchandising and inventorying machine that uses weight-sensing shelves and RFID technology, now allows customers to pay using the Venmo…

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5 for 5: Top reasons to attend the ICX Summit

by Christopher Hall — w, t

There are a multitude of reasons to attend the upcoming ICX Summit being held in Dallas in June. Here are five top reasons not to miss the annual event.

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Eldorado Resorts selects Micro Gaming promotional kiosk solution

May 17, 2018

Eldorado Resorts Inc. has selected Micro Gaming Technologies to provide a promotional kiosk solution for all of its locations, according to a press release.

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Restaurants give high marks to self-pour beer systems

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Restaurants that have deployed self-pour technologies have found the systems reliable and easy to use. The technology, which charges by the ounce, allows…

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ZIVELO's acquisition of Oak Labs designed to simplify kiosk, digital sign deployment

May 15, 2018

Kiosk and digital sign company, ZIVELO LLC, has acquired San Francisco-based software company, Oak Labs Inc., known for its interactive retail…

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Amazon Cash allows customers to add funds at Coinstar kiosks

May 15, 2018

Amazon Cash users can now add cash to their account balance at selected Coinstar kiosks. There are no fees for adding cash, Coinstar said on its website. The…

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Kansas library to install kiosks that print short stories

May 14, 2018

In June, the Wichita, Kansas, public library will deploy kiosks that print short stories for free, according to KMUW. Cynthia Berner, libraries director, said…

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Taco Bell's digital transformation focus of ICX Summit keynote

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Rafik Hanna, senior director, All Access, at Taco Bell will share insight on how the brand is winning big with customers due to its digital transformation…

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Join the craft beer revolution with self-pour technology

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Self-pour technology has emerged as a leading tool for restaurants, bars and tap rooms to allow beer lovers to explore a wide selection of offerings.

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Ingenico Group teams with USA Technologies on bundled solution for unattended retail

May 8, 2018

Ingenico Group, a payment equipment provider, and USA Technologies Inc., a provider of cashless and mobile payment and business optimization services for…

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Are kiosks the future of digital signage?

by Bradley Cooper — Editor, Connect Media

As the worlds of digital signage and kiosks continually collide, and the demand for better content grows, one question emerges: Are kiosks the future of…

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Texans oppose move by Amtrak to replace ticketing agents with kiosks

May 4, 2018

A plan by Amtrak to deploy ticketing kiosks has drawn criticism from Texas residents and public officials, according to ArkaTexHomepage.com. Ticketing kiosks…

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Iowa cemetery to install information kiosk

May 3, 2018

An information kiosk at the Clear Lake Cemetery in Clear Lake, Iowa, will make it easier for people to locate the grave sites of loved ones, Beth Ann…

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Digital wayfinding directories reduce customer search time at Mall of America

May 2, 2018

Since Mall of America replaced its static directories with digital wayfinding directories, the average search time for guests has dropped from more than three…

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Advanced creates interactive Microsoft product kiosks for Canadian Best Buy stores

May 2, 2018

Advanced, an audio visual, collaboration and digital signage technology integrator, recently installed Microsoft kiosks at eight Best Buy locations throughout…

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Kiosks at Kentucky college dispense phone chargers

May 1, 2018

Self-serve kiosks installed across the campus of Western Kentucky University dispense disposable, one-time use chargers for iPhones and Android phones…

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Getting AI right: 3 rules that will show results

Artificial intelligence brings a wealth of opportunity for improving customer interactive experiences, but being a new science, there are plenty of pitfalls…

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