Features
Kiosk standard update poses big airport challenges
by Richard Slawsky — Editor, Connect Media
Airports, airlines and technology suppliers are entering a critical stage in the transition to the latest Common Use Self Service standard, a move that…
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Nominations open for Top Women in Retail Technology awards
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Connect Media is honoring the brightest and best women in retail technology leadership roles who are driving innovation. Get those nominations in! Deadline is…
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Morrison Healthcare, Blendid bring robotic smoothie kiosk to patient nutrition
by Richard Slawsky — Editor, Connect Media
Morrison Healthcare and food robotics company Blendid have deployed a robotic smoothie kiosk at Mayo Clinic's Methodist Campus in Rochester, Minnesota…
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AI age verification opens self-service opportunities
by Richard Slawsky — Editor, Connect Media
Retailers, regulators and technology providers are deploying systems that can estimate a customer's age in seconds, determine whether additional identification…
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Nominations open for 2026 Automated Retail & Kiosk Innovation Awards
by Richard Slawsky — Editor, Connect Media
The organizers of the Automated Retail & Kiosk Innovation (ARKI) Show are accepting nominations for the 2026 ARKI Awards, recognizing the companies, products…
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The touchscreen isn't going away. It's getting company
by Richard Slawsky — Editor, Connect Media
As AI, voice interfaces, biometrics, QR codes and mobile technologies reshape self-service, some have questioned whether the touchscreen is becoming obsolete.
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What happens to kiosks when they reach end of life?
by Richard Slawsky — Editor, Connect Media
Replacing aging kiosks isn't simply a matter of unplugging one unit and installing another. As the installed base of self-service kiosks continues to grow…
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World Cup spotlights LinkNYC's new role as a digital town square
by Richard Slawsky — Editor, Connect Media
As New York prepares to host FIFA World Cup matches, the city's decision to livestream games on 200 LinkNYC kiosks suggests a broader future for digital public…
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Tord Olav Dønnum on the future of autonomous foodservice
by Richard Slawsky — Editor, Connect Media
Tord Olav Dønnum discusses how robotics, automation and artificial intelligence are reshaping foodservice operations and how autonomous kitchens can help…
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Can AI holograms change airport wayfinding?
by Richard Slawsky — Editor, Connect Media
New York's LaGuardia Airport is testing what may be the next evolution of passenger assistance: interactive AI-powered hologram ambassadors. LaGuardia recently…
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Why airports remain a hotbed for kiosk innovation
by Richard Slawsky — Editor, Connect Media
Few environments are better suited to self-service technology than airports. The need to serve large numbers of people quickly and efficiently has made…
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Telehealth kiosks: Extending healthcare access, lowering costs
by Richard Slawsky — Editor, Connect Media
Access to healthcare is becoming increasingly difficult in many rural communities across the United States. The issue is particularly challenging when it comes…
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Self-service becomes retail infrastructure
by Richard Slawsky — Editor, Connect Media
Retailers are rapidly expanding self-service technology far beyond the traditional checkout lane as they look to improve customer experience, streamline store…
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Cities betting big on smart kiosks
by Richard Slawsky — Editor, Connect Media
The pace of smart city kiosk deployments appears to be increasing in the United States as cities accelerate investments in digital infrastructure, downtown…
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Crave Robotics achieves certification milestone
by Richard Slawsky — Editor, Connect Media
Crave Robotics recently secured certifications for its kiosks from UL Solutions, NSF International and the National Automatic Merchandising Association over a…
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Crypto kiosk chaos: Can the bitcoin ATM industry survive?
by Richard Slawsky — Editor, Connect Media
Crypto kiosks face mounting state bans amid rising fraud, with $333 million in reported losses in 2025. While regulation is expected to shrink the market short…
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Kiosks helping courts close the justice gap
by Richard Slawsky — Editor, Connect Media
Many Americans have found themselves shut out of the legal system, whether that be for cost, a lack of knowledge or the intimidation of trying to navigate…
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Kiosks and compliance: What operators need to know this year and beyond
by Richard Slawsky — Editor, Connect Media
Kiosk operators need to consider a number of regulatory issues, including ADA compliance, cash acceptance regulations, energy standards and data privacy.
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Food pickup lockers addressing the 'last mile' in the guest experience
by Richard Slawsky — Editor, Connect Media
Smart pickup lockers are helping address one of the key points (and cost issues) in restaurant operations. Additionally, their success is opening the door to…
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Federal court rules in favor of kiosk/ATM clickwrap agreements
by Richard Slawsky — Editor, Connect Media
A federal court ruled that Bitcoin Depot's clickwrap agreements on its kiosks were enforceable in a scam victim case. What does this mean for kiosk clickwrap…
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