The kiosk industry's killing frost of 2008 ushered in the creativity and strength of the kiosk solution companies of 2017 and beyond.
Tipsy Robot features a pair of robots that mimic dance moves as they serve up drinks. Patrons order their drinks on table-mounted touchscreen kiosks, then watch the robots shake, stir and pour their drinks.
Matt Macke was intrigued when a customer suggest he offer self-order kiosks. As a result, he has played a role in helping a kiosk manufacturer develop one for small restaurants.
A Long Island, New York fast casual restaurant has found self-order kiosks improve the customer experience and boost the average ticket size.
The kiosk industry recognizes the benefits biometric technology provides, but manufacturers are looking for improvements in reliability, integration with existing software, cost and user acceptance.
Clear, a technology company authorized by the government to provide biometric identity screening at airports, has expanded to 23 U.S airports, marking one of the most visible signs of consumer acceptance of the technology to date.
Now that micro markets have moved beyond the concept stage, both operating companies and product manufacturers are looking at how to optimize micro market product sales and where the concept can be extended to beyond traditional work environments.
The rapid expansion of biometric technology will create new opportunities for self-serve kiosks to play a bigger role in verticals where identification verification is critical.
By responding to the data breach proactively, Avanti Markets protected its customer relationships. The event also drove the company to complete most of its card reader retrofits.
Malware data breach hits Avanti micro market kiosks; company urges customers to protect private information
The company has not yet confirmed the cause of the attack, but said the attackers utilized malware to gain access to customers’ personal information from some kiosks.
Touchscreen kiosks are improving interactivity for care givers and people who need access to information to better manage their lives.
VR and AR will find a place in retail environments faster than in the homeowner market. But for this to happen, retailers need to add value.
Cowen & Co. upgraded McDonald's outlook based on the chain's technology upgrades, including self-order kiosks. The company has been deploying kiosks globally for a decade but has not used them to replace workers.
Attendees at the Interactive Customer Experience Summit in Dallas took advantage of a chance to find out first hand during a panel featuring seven millennial shoppers.
Interactive technology, besides empowering consumers, gives stores new reason to take new measures to make customers feel at home.
Achieving employee buy-in needs to be part of the project from the beginning when introducing customer interactive technology.
When determining whether to integrate interactive elements into your digital signage, you need to consider content, cost and potential pitfalls.
Interactive technology promises a wealth of insights on customer behavior, but retailers need to have a plan for deploying the technology and glean insights from data analytics.
From the minute a shopper walks into the new Fort Worth, Dallas-based Neiman Marcus, digital technology is nearby. Here’s the scoop on how the retailer's iLab is developing and designing innovations that are driving a robust customer experience.
ICX panel: Internet of Things offers new capabilities, but new technology requires preparation and commitment to change
Companies need to utilize new technology to remain competitive, but they must be aware of all the changes that a new technology will bring to their operation for the technology to succeed.