How kiosks make Valentine's Day sweeter for florists, gift card merchants and others

Kiosks play an increasingly important role on Valentine's Day for florists, gift card merchants and others. For florists, Valentine's Day is the single busiest day of the year.

Hotels and restaurants juggle kiosks and mobile technology

Mobile technology has grabbed the limelight due to rapid consumer adoption, but restaurants and hotels continue to invest in kiosks as well as mobile order-and-pay. Will the two technologies compete or complement each another?

UFood Grill's self-serve kiosk recognizes customers' faces

UFood Gill's firsts stand-alone restaurant features a self-order kiosk that can remember the customer, thanks to facial recognition.

Has the time finally arrived in the US for the automated c-store?

Automated food and convenience retail stores have existed for many years, but in the U.S. they have never gained the traction they have achieved in Europe. With new technology, more versatile supply chains and the rise of "food deserts," a new demand for these formats could be at hand.

Voting now open for 2017 Most Innovative Kiosk Awards

The 2017 Most Innovative Kiosk Awards recognize excellence and innovation in eight user categories -- financial, telecommunications, healthcare, restaurant, retail, tourism/travel/hotel, government and entertainment/gaming.

IoT and kiosks: Why 1 kiosk veteran sees 2017 as a year for change

Kiosk industry veteran Steve Latham, who played a key role in the development of the kiosk DVD rental industry, offers his assessment of digital media on kiosks, the impact of IoT technology on kiosks and new use cases for kiosks.

As functionalities expand, what is a kiosk? Readers want a better understanding

A reader survey indicates the majority of kiosk industry members believe the general public and the audience they market to does not sufficiently understand the term for the products and services the industry provides. As technology creates more uses, industry players think this is an important issue.

What’s in store for 2017? Part 3: Innovation calls for more customer education

As technology improves, the kiosk industry has to educate two main user groups about the benefits kiosks provide – the locations that host kiosks and the consumers that interact with them. The need for customer education is especially important in 2017 on account of the perception among some that kiosks are killing jobs.

IoT, customer-facing robots and VR among topics to be discussed at 2017 ICX Summit

The annual conference, which draws hundreds of customer experience leaders and innovators, is June 5-7 in Dallas and features a range of interesting sessions and a special networking function.

What’s in store for 2017? Part 2: Mobile payments’ impact on kiosks will vary

Smart phones are driving an ecommerce revolution. While mobile payment can adversely affect the need for kiosks in some situations, most industry observers see mobile payments as another payment option that kiosk operators need to consider to meet consumer buying habits.

What’s in store for 2017? Part 1: Kiosks build on a strong foundation

With positive momentum carrying over from 2016, a healthy stock market and continuously improving technology, most kiosk industry observers are optimistic about their industry's growth in 2017. Government regulations are cited by some as a concern, along with the importance of proper executions of some of the new technologies being introduced.

Top 5 stories for November: Reader interests cover diverse retail segments

Top read stories in November demonstrated the diverse interests of the KioskMarketplace reader audience. Topics covered a wide scope of retail segments, including supermarkets, ATMs and health care establishments.

Johnny Rockets tests self-order kiosks in moving to a QSR format

Self-order kiosks play an important role in moving to more of a quick-serve format for Johnny Rockets as the 30-year-old iconic brand seeks to refresh itself. The feedback to date has been promising.

Kiosks killing jobs? Current events beg the question, but the facts say otherwise

Several restaurant chains are using kiosks and other technology that allow orders to be placed more rapidly and efficiently. Kiosks are fostering fears about job losses, but in reality, kiosks are serving to reallocate labor from the front to the back of the restaurant and in some cases, add jobs.

Saladworks refreshes brand with innovative technology, featuring Life Bar kiosks

For those who are technology savvy who don't want to sit through a queue, speed is more important than human interaction.

International Bank of Azerbaijan introduces unique digital financial services concept

The International Bank of Azerbaijan has introduced En Lazimi Anda (At the Right Moment), a fully automated banking branch with capabilities that are unique not just in Azerbaijan, but in the entire Commonwealth of Independent States.

Chargeback liability set to return for low-ticket cashless transactions: Are you prepared?

Card issuers agreed this past summer to postpone EMV liability for transactions under $25, but when the liability starts to take effect again next year, merchants that have not deployed EMV-compliant systems will once again face chargebacks.

In the wake of AVT Inc bankruptcy, the company’s pioneering retail technology finds new life

Since AVT Inc. filed for bankruptcy protection in May of 2015, the assets have been purchased and plans have been announced to enhance the the technology.

A year after the US deadline, EMV compliance lags: Part 2 — What's being done

While several payment gateways have done a good job of making it easier to integrate hardware with transaction processors, a handful of software vendors and kiosk manufacturers have also established a good track record for supporting EMV-compliant systems.

Top kiosk stories for October: food and convenience dominates reader interest

Kiosk industry members clearly recognize the need to stay on top of change while making sure they are well grounded in sound operating practices.

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