Why customers (and operators) prefer micro markets to vending machines

Why customers (and operators) prefer micro markets to vending machines

Customers simply prefer to examine products up close rather than being separated by the glass barrier of a vending machine. They also like the improved variety micro markets can offer.

Micro markets versus vending banks by the numbers —  an operator's perspective

Micro markets versus vending banks by the numbers —  an operator's perspective

While the micro market saves nearly $14,000 in upfront investment over a traditional vending bank, it will deliver an average $1,000 in monthly sales for a location with 500 people due to ease of use, increased product variety, higher product price points and more payment options.

Will blockchain technology benefit kiosks?

Will blockchain technology benefit kiosks?

Major financial institutions and technology companies have invested heavily in blockchain projects, indicating that the new technology has the potential to significantly change payment practices, as well as other business functions.

Farmer’s Fridge founder develops his own tools

Farmer’s Fridge founder develops his own tools

Most entrepreneurs in the self-service space rely on commercially available equipment and management software, but Luke Saunders and his team at Farmer's Fridge designed and developed their own kiosk and software.

How Farmer's Fridge changed the meaning of convenience dining

How Farmer's Fridge changed the meaning of convenience dining

The marriage of fresh food with IoT technology has proven to be a winning combination for Farmer's Fridge, a company whose offering presents a refreshing alternative to fast food restaurants and traditional vending.

Chicago to quadruple automated payment kiosks for city services

Chicago to quadruple automated payment kiosks for city services

Chicago will have more than 70 automated payment kiosks that will allow residents to pay for city services more easily. Citybase, the service provider, hopes to help the city streamline its collections for different departments and integrate the kiosk with online payments.

McDonald's invests billions for kiosk/digital makeover through 2020

McDonald's invests billions for kiosk/digital makeover through 2020

McDonald's Corporation is spending $6 billion to revamp more than 6,000 stores throughout the U.S. in hopes of transforming itself into an efficiency expert's dream brand. The renovations, which will affect stores in 20 states and the District of Columbia, include kiosk ordering, table service, digital menu boards and mobile pay and pick-up zones.

How digital media can improve restaurant productivity

How digital media can improve restaurant productivity

NPD Group joins two restaurant brands to talk about the tech "transformers" of the restaurant business today and how to make the most of them for your brand.

Digital technology makes transit hubs more inviting, but cybersecurity and privacy issues loom

Digital technology makes transit hubs more inviting, but cybersecurity and privacy issues loom

Mark Stross, a veteran of many high-profile digital media projects, shares his insights about the digital media challenges and opportunities in the transportation sector.

How LinkNYC kiosks improve the quality of life in the Big Apple

How LinkNYC kiosks improve the quality of life in the Big Apple

Link shared its feedback on how its digital signage kiosks aren't just providing services, they are also boosting quality of life for residents.

Ron Bowers reflects on the high points of kiosk industry history and its future opportunities as he passes the baton

Ron Bowers reflects on the high points of kiosk industry history and its future opportunities as he passes the baton

Retiring after nearly 35 years in the self-service industry, Ron Bowers shares his ideas about the kiosk industry's top accomplishments and its greatest opportunities as consumers expect a more personalized and convenient shopping experience.

Taco Bell to install self-order kiosks in all stores in 2019 under its All Access initiative

Taco Bell to install self-order kiosks in all stores in 2019 under its All Access initiative

Rafik Hanna, senior director of Taco Bell’s All Access, shared insight on how the QSR is transforming to drive a best-in-class customer experience and why technology is always at the forefront in a keynote address at the recent ICX Summit.

Interactive whiteboarding technology finds more uses, calls for user education

Interactive whiteboarding technology finds more uses, calls for user education

As collaborative work places have increased, interactive whiteboard technology is finding additional uses. More user education is needed for this technology to fulfill its potential, which could some day extend to kiosks.

Valuable lessons learned in retail kiosk deployments

Valuable lessons learned in retail kiosk deployments

Kiosks and digital signage improve the customer experience, which can translate into improved sales for retailers, but the journey typically has obstacles to overcome. Two veterans of the journey shared their experiences.

Planning a digital media deployment? First conduct a pilot test

Planning a digital media deployment? First conduct a pilot test

A small-scale test can identify possible issues during the planning stages of a kiosk or digital signage rollout. A panel of experts offers 10 steps for a pilot test.

Discovery Zone wows ICX Summit attendees with promising customer engagement technology

Discovery Zone wows ICX Summit attendees with promising customer engagement technology

The ICX Discovery Zone featured a range of technologies such as a motion-based touchscreen, a projection screen, a holographic touchscreen, voice interaction systems and music and audio messaging.

Kiosk trailblazer Panera Bread grabs ICX Influencer of the Year award

Kiosk trailblazer Panera Bread grabs ICX Influencer of the Year award

The Interactive Customer Experience Association last night honored excellence in interactive customer experience at this year's Elevate Awards dinner party to recognize and honor the individuals and organizations setting the pace in using technology to elevate the customer experience.

AI can improve customer engagement if brand is open to change

AI can improve customer engagement if brand is open to change

Artificial intelligence can allow retailers to improve the customer experience and gain valuable insights, but it is necessary to identify the core capabilities the company hopes to attain and be willing to make organizational changes.

What role will voice recognition play in business enterprise?

What role will voice recognition play in business enterprise?

While consumer voice devices continue to expand at a healthy clip, an Infocomm panel agreed that reliable voice authentication remains a challenge for business enterprise use of the technology, along with the need to interface with business enterprise workflows.

Augmented reality is becoming more accessible to retailers and brands

Augmented reality is becoming more accessible to retailers and brands

Though AR is still in its infancy at retail, a pair of presenters at Infocomm said that it offers a new way to excite consumers, and is more economical than creating physical experiences.

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Why customers (and operators) prefer micro markets to vending machines