Self-order technology options expand, challenging foodservice operators still using legacy POS

Self-order technology options expand, challenging foodservice operators still using legacy POS

New foodservice technologies — including self-order kiosks, mobile ordering and EMV-enabled payment systems — are being introduced at a rapid pace. Operators with existing POS investments need to be able to integrate new capabilities into their existing systems.

5 for 5: Top reasons to attend the ICX Summit

5 for 5: Top reasons to attend the ICX Summit

There are a multitude of reasons to attend the upcoming ICX Summit being held in Dallas in June. Here are five top reasons not to miss the annual event.

Restaurants give high marks to self-pour beer systems

Restaurants give high marks to self-pour beer systems

Restaurants that have deployed self-pour technologies have found the systems reliable and easy to use. The technology, which charges by the ounce, allows restaurants to capitalize on the popularity of craft beer.

Taco Bell's digital transformation focus of ICX Summit keynote

Taco Bell's digital transformation focus of ICX Summit keynote

Rafik Hanna, senior director, All Access, at Taco Bell will share insight on how the brand is winning big with customers due to its digital transformation strategy, including a planned introduction of self-serve kiosks, at the upcoming Interactive Customer Experience (ICX) Summit taking place next month in Texas.

Join the craft beer revolution with self-pour technology

Join the craft beer revolution with self-pour technology

Self-pour technology has emerged as a leading tool for restaurants, bars and tap rooms to allow beer lovers to explore a wide selection of offerings.

South Florida pizza truck pioneers self-order kiosk

South Florida pizza truck pioneers self-order kiosk

Pizza truck entrepreneur Bob Stephens reasoned that self-serve kiosks make sense for food trucks, but he had difficulty finding one. He managed to locate a developer who was able to provide a solution for an affordable price.

Brooke Army Medical Center deploys touchscreen directory kiosk

Brooke Army Medical Center deploys touchscreen directory kiosk

Brooke Army Medical Center at Fort Sam Houston installed wayfinding kiosks to improve the hospital experience for patients, staff and visitors, and to convey a clear and fully formed brand message about the medical center and its staff.

Custom-built self-order kiosks help brand Denver fast food restaurant

Custom-built self-order kiosks help brand Denver fast food restaurant

In planning their first fast food restaurant, the partners recognized that self-order kiosks would make the ordering process more efficient and allow the employees to spend more time interacting with guests to ensure an enjoyable dining experience.

Intel's Christie Rice talks customer experience, digital innovations

Intel's Christie Rice talks customer experience, digital innovations

The ICX Association sat down with Intel’s Christie Rice, global interactive kiosk and digital signage segment director for the Intel's IoT Group, to find out what Intel's up to when it comes to enabling interactive customer experiences. Rice is also Intel’s new representative on the association’s advisory board.

How to prepare restaurants for the digital revolution

How to prepare restaurants for the digital revolution

Digital menu boards, kiosks, online ordering and loyalty programs are just a few technologies that are making their debut in restaurants. During a panel at the Restaurant Franchising and Innovation Summit, panelists discussed how to get your restaurant tech ready.

EMV adoption in the self-service industry: What's taking so long?

EMV adoption in the self-service industry: What's taking so long?

The future state of self-service is turning the kiosk into a stand-alone store, and secure payment is one of the services that needs to be offered for it to be effective, says Ingenico's John Menzel, who recently shared his insights on EMV compliance in self-service.

Move over Amazon Go, China’s BingoBox is on the move

Move over Amazon Go, China’s BingoBox is on the move

BingoBox, an unmanned c-store, already has 300 locations in China, and plans to expand internationally. The project has received significant venture funding.

Foodservice technology innovations point to a bigger role for kiosks

Foodservice technology innovations point to a bigger role for kiosks

With technology evolving on multiple fronts in today's foodservice industry, foodservice operators are facing more pressure than ever to improve their business operations. The good news, however, is that making tech improvements can help foodservice operators thrive.

Mobile payment: How it redefines the customer experience for unattended retail

Mobile payment: How it redefines the customer experience for unattended retail

One of the best-attended educational sessions at the recent National Automatic Merchandising Association show in Las Vegas focused on how payment technology innovations — namely mobile payments — are impacting customer expectations.

The case for mobile payments in unattended retail

The case for mobile payments in unattended retail

Mobile payments continue to expand, making it important for operators of unattended retail equipment to invest in the technology. A speaker at the National Automatic Merchandising Association show claimed that mobile payments are faster, more convenient and more secure than physical forms of payment.

AI delivers sales, service improvement for Coca Cola vending machines

AI delivers sales, service improvement for Coca Cola vending machines

Reyes Coca Cola Bottling, in Irvine, California, significantly improved sales and reduced service costs by deploying artificial intelligence software for managing its vending machines across California and Nevada.

Winning profiles in retail customer personalization

Winning profiles in retail customer personalization

Retailers that engage customers using today's highly sophisticated digital and mobile tools are finding that these initiatives deliver greater customer satisfaction, loyalty and sales.

Amazon happy with customer response to cashierless store, but guarded about future plans

Amazon happy with customer response to cashierless store, but guarded about future plans

While encouraged by customer response, Amazon isn't ready to announce much about plans for its innovative cashierless store concept. The company is making sure the technology, which utilizes machine learning and computer vision to eliminate the need for cashiers, continues to function seamlessly.

Pursuant Health taps digital media specialist to upgrade in-store pharmacy kiosk advertising

Pursuant Health taps digital media specialist to upgrade in-store pharmacy kiosk advertising

Pursuant Health recently integrated Vistar Media's platform to upgrade its media players and ad serving software on its kiosks, enabling advertisers to programmatically place orders on the kiosk screens.

Entrepreneur develops kiosk solution for e-commerce retailers

Entrepreneur develops kiosk solution for e-commerce retailers

Dawn Dickson has taken it upon herself to develop both hardware and software to enable kiosks to dispense consumer products and provide useful data about the customers and the customer traffic.

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Self-order technology options expand, challenging foodservice operators still using legacy POS