How LinkNYC kiosks improve the quality of life in the Big Apple

How LinkNYC kiosks improve the quality of life in the Big Apple

Link shared its feedback on how its digital signage kiosks aren't just providing services, they are also boosting quality of life for residents.

Ron Bowers reflects on the high points of kiosk industry history and its future opportunities as he passes the baton

Ron Bowers reflects on the high points of kiosk industry history and its future opportunities as he passes the baton

Retiring after nearly 35 years in the self-service industry, Ron Bowers shares his ideas about the kiosk industry's top accomplishments and its greatest opportunities as consumers expect a more personalized and convenient shopping experience.

Taco Bell to install self-order kiosks in all stores in 2019 under its All Access initiative

Taco Bell to install self-order kiosks in all stores in 2019 under its All Access initiative

Rafik Hanna, senior director of Taco Bell’s All Access, shared insight on how the QSR is transforming to drive a best-in-class customer experience and why technology is always at the forefront in a keynote address at the recent ICX Summit.

Interactive whiteboarding technology finds more uses, calls for user education

Interactive whiteboarding technology finds more uses, calls for user education

As collaborative work places have increased, interactive whiteboard technology is finding additional uses. More user education is needed for this technology to fulfill its potential, which could some day extend to kiosks.

Valuable lessons learned in retail kiosk deployments

Valuable lessons learned in retail kiosk deployments

Kiosks and digital signage improve the customer experience, which can translate into improved sales for retailers, but the journey typically has obstacles to overcome. Two veterans of the journey shared their experiences.

Planning a digital media deployment? First conduct a pilot test

Planning a digital media deployment? First conduct a pilot test

A small-scale test can identify possible issues during the planning stages of a kiosk or digital signage rollout. A panel of experts offers 10 steps for a pilot test.

Discovery Zone wows ICX Summit attendees with promising customer engagement technology

Discovery Zone wows ICX Summit attendees with promising customer engagement technology

The ICX Discovery Zone featured a range of technologies such as a motion-based touchscreen, a projection screen, a holographic touchscreen, voice interaction systems and music and audio messaging.

Kiosk trailblazer Panera Bread grabs ICX Influencer of the Year award

Kiosk trailblazer Panera Bread grabs ICX Influencer of the Year award

The Interactive Customer Experience Association last night honored excellence in interactive customer experience at this year's Elevate Awards dinner party to recognize and honor the individuals and organizations setting the pace in using technology to elevate the customer experience.

AI can improve customer engagement if brand is open to change

AI can improve customer engagement if brand is open to change

Artificial intelligence can allow retailers to improve the customer experience and gain valuable insights, but it is necessary to identify the core capabilities the company hopes to attain and be willing to make organizational changes.

What role will voice recognition play in business enterprise?

What role will voice recognition play in business enterprise?

While consumer voice devices continue to expand at a healthy clip, an Infocomm panel agreed that reliable voice authentication remains a challenge for business enterprise use of the technology, along with the need to interface with business enterprise workflows.

Augmented reality is becoming more accessible to retailers and brands

Augmented reality is becoming more accessible to retailers and brands

Though AR is still in its infancy at retail, a pair of presenters at Infocomm said that it offers a new way to excite consumers, and is more economical than creating physical experiences.

Beer and pizza: Self-pour technology adds fizz to the mix

Beer and pizza: Self-pour technology adds fizz to the mix

The self-pour beer systems allow restaurant to capitalize on the popularity of craft beers. This is especially helpful to pizza restaurants, for which beer sales are important.

How smart cities improve the quality of life

How smart cities improve the quality of life

Cities around the globe are adopting smart technologies. New York City, for example, deployed Link NYC kiosks, which offer Wi-Fi services and advertisements to residents. Services such as these aren't just boosting Wi-Fi, they are also delivering improved quality of life.

Self-order kiosks let loose at National Restaurant Show

Self-order kiosks let loose at National Restaurant Show

The number of self-order kiosks on display at the National Restaurant Show nearly tripled over last year's exhibits as hardware and software manufacturers rush to meet the demand

Self-order technology options expand, challenging foodservice operators still using legacy POS

Self-order technology options expand, challenging foodservice operators still using legacy POS

New foodservice technologies — including self-order kiosks, mobile ordering and EMV-enabled payment systems — are being introduced at a rapid pace. Operators with existing POS investments need to be able to integrate new capabilities into their existing systems.

5 for 5: Top reasons to attend the ICX Summit

5 for 5: Top reasons to attend the ICX Summit

There are a multitude of reasons to attend the upcoming ICX Summit being held in Dallas in June. Here are five top reasons not to miss the annual event.

Restaurants give high marks to self-pour beer systems

Restaurants give high marks to self-pour beer systems

Restaurants that have deployed self-pour technologies have found the systems reliable and easy to use. The technology, which charges by the ounce, allows restaurants to capitalize on the popularity of craft beer.

Taco Bell's digital transformation focus of ICX Summit keynote

Taco Bell's digital transformation focus of ICX Summit keynote

Rafik Hanna, senior director, All Access, at Taco Bell will share insight on how the brand is winning big with customers due to its digital transformation strategy, including a planned introduction of self-serve kiosks, at the upcoming Interactive Customer Experience (ICX) Summit taking place next month in Texas.

Join the craft beer revolution with self-pour technology

Join the craft beer revolution with self-pour technology

Self-pour technology has emerged as a leading tool for restaurants, bars and tap rooms to allow beer lovers to explore a wide selection of offerings.

South Florida pizza truck pioneers self-order kiosk

South Florida pizza truck pioneers self-order kiosk

Pizza truck entrepreneur Bob Stephens reasoned that self-serve kiosks make sense for food trucks, but he had difficulty finding one. He managed to locate a developer who was able to provide a solution for an affordable price.

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How LinkNYC kiosks improve the quality of life in the Big Apple