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Customer Experience News & Media

VR, AR, MR? Get ready for 'extended reality’

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Extended reality, which combines VR, AR MR and 360-degree video, stands to change the way consumers and busineses interact, and much more, according to experts.

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MAC'D to deploy eatsa self-serve solution

November 28, 2018

MAC'D, a fast casual mac & chesse restaurant, plans to roll out eatsa's self-service platform at its locations. The eatsa platform offers kiosks, menu…

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Customer facing features for POS kiosks

Customer facing kiosks require platforms that integrate with legacy management services and APIs which enable newer cloud-based infrastructure and maintain…

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Self-service airline kiosks hit snag

November 26, 2018

American Airlines travelers found pre-Thanksgiving flight check-in a bit more frustrating than usual when self-service kiosks went offline on one of the…

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Lavu debuts self-order kiosk for small restaurants, bars

November 26, 2018

Lavu Inc. has launched a self-ordering kiosk app within its POS software service following a beta test in the U.S.

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How self-serve payment kiosks improve power company’s revenues and efficiencies

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Automated payment kiosks have improved the customer experience for an Alabama utility company, in addition to improving cash flow and lowering processing…

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Kiosks may spur 5G connectivity in New York City

November 21, 2018

LinkNYC Wi Fi public kiosks in New York City may drive the advent of 5G connectivity as they can serve as foundations for 5G repeaters and small cells.

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Kiosk aims to spur product, invention, business sharing

November 19, 2018

A remote kiosk is being tapped to help inventors and entrepreneurs share product and business ideas in Minnesota's Calumet community.

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Apple's automatic sleep feature raises concern for some kiosk users

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

An automatic sleep feature in Apple's recently released iOS 12 has caused issues for some users, including those with iPads running kiosk software.

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Streamlining Your Returns Process Pays Dividends

Online shopping is booming. Returns are not.

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The Venders unveils vending machine with patent-pending conveyor system

November 13, 2018

The Venders, a provider of automated retailing systems, has unveiled Ollie, its patent-pending conveyor system that allows a machine to vend a wide variety of…

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ADA compliant screen readers? Garbage-in, garbage-out...

by Ben Wheeler — Dir. of Business Dev. - Automated Retail, T-ROC

The content in the coding of the software application must be compatible with the screen reader to be compliant with federal disability access rules.

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How self-serve kiosks help cash-paying Alabama utility customers

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Alabama Power Company recognized the need to make payments easier for its cash-paying customers. Self-serve kiosks have proven helpful, and automatic payments…

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Self-Service Kiosks Perks that may Surprise You!

Self-service technology has been around a long time. As people adapt to it and automation gets cheaper and better, new benefits continue to emerge. Some of…

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2018 Murtec Breakthrough Award Winners

Tillster is proud to announce that our client, McAlister’s Deli, won the 2018 MURTEC Breakthrough Award in the category of Customer Engagement Innovator.

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ETouchMenu announces strategic partnership with Shift4 Payments

November 1, 2018

ETouchMenu, a wholly owned subsidiary of House Advantage LLC, has partnered with Shift4 Payments, a provider of payment processing and merchant services, to…

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Square integration with Kiosk Pro app enables self-service for iPads

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The functionality of the Kiosk Pro app moves to a whole new level with the upcoming integration of Square POS payments, which will allow iPads to perform…

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Blind Marylanders say Walmart self-checkout kiosks violate ADA rules

October 30, 2018

The National Federation of the blind and three residents of Maryland are suing Walmart on the grounds that the company's self-checkouts violate the Americans…

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Food pickup kiosk developer Minnow closes successful seed investment round

October 30, 2018

Minnow, developer of the first IoT-enabled food pickup kiosk that helps restaurants manage online and delivery orders, has closed a $1.2 million seed round led…

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Connected parking kiosks take the lead in creating 'smart cities' infrastructure

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Parking kiosks will provide much of the infrastructure for smart cities, which promise a higher quality of life for millions of people.

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