Features
Finalists named for 2023 Automation & Self-Service Awards
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The winners will be honored during an awards presentation at 5 p.m. EST on Dec. 5., when the Summit honors the most innovative solutions for kiosks, vending…
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Burger King’s self service play in airports: An inside look
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Steven MacArthur-Brooks of Burger King will interview HMSHost's Neil Thompson during a keynote presentation at the Self-Service Innovation Summit on Dec. 5 in…
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How Kodak Moments tackles the tech savvy customer: An inside view
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Attendees at the Self-Service Innovation Summit next month in Miami will get an inside view of how the global technology player maintains its service delivery…
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Authentic experiences: How your brand can reach Gen Z for success and customer loyalty
by Daniel Brown — Editor, Networld Media Group
The APC Gen Z study found that Gen Z has five top demands from businesses and brands: 1. Authenticity. 2. PhysiDigital. 3. Experiential. 4. Custom. 5.
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ATM, Self-Service Software guide offers exclusive information on industry
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
The 2023 ATM and Self-service Software Trends Guide delivers in-depth research based on interviews and survey data from financial institutions worldwide on how…
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Digital innovation in travel: Is the next frontier airport dining?
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Next month, Neil Thompson of HMSHost will share his insights about what future innovations are in store for airports during a keynote presentation at the…
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‘Bar arcades’ ride surging demand for social gaming
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
One of the more recent innovations for restaurants with bars has been the "bar arcade" concept that marries a traditional pub to an amusement arcade.
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How c-stores tap tech to meet changing customer habits
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The convenience store sector is in a major transformation mode and challenged with meeting customer expectations, deploying smart tech while growing the bottom…
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Clear takes its 1-step ID verification to financial services
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Clear recently acquired Sora ID as part of its plan to expand beyond airport check-in to simplify identity verification in financial services and other…
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How self service put GameTime back on a fast growth track
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Mike Abecassis, owner of GameTime and General Vending, will deliver the opening keynote at the Self-Service Innovation Summit at the Loews Coral Gables on Dec.
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How tech pushes self service to pivot faster
by Daniel Brown — Editor, Networld Media Group
A panel of industry experts convened to discuss strategies for businesses during this year’s Interactive Customer Experience Summit in Charlotte, North…
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Pro leagues mull sports betting opportunities, challenges
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
While the sports betting market has unleashed an influx of technology and equipment, locations that host betting kiosks and sportsbooks assess the attendant…
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Gaming innovation sizzles at Vegas expo
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The gaming industry serves as an innovation lab for the retail, hospitality and other industry sectors that host self service.
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Self-order at c-store gas pump makes for dynamic shopping experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Self-ordering at the gas pump offers c-stores an opportunity to enhance customer experience, grow product purchase and boost profitability. It also can meet…
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In-store media: Retail’s next frontier
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Data from in-store retail media enable brands and retailers to better engage with customers and create more personalized promotions.
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Tech savvy associates: How to find, hone them
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
A session on finding tech-savvy associates and empowering them to use technology drew a large audience at last week’s grocershop show at Mandalay Bay in Las…
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Grocery expo demos tech’s role in ‘unified’ shopping experiences
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The technology displayed at groceryshop covered many aspects of grocery retailing — from omnichannel integration to in-store promotions to inventory management…
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Is the metaverse worth it?
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
What is the metaverse good for? A panel at the Interactive Customer Experience Summit debated this topic.
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University of San Diego campus market boasts frictionless shopping experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Students and staff never have to wait in line again at the university’s campus smart market thanks to autonomous technology from AiFi.
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ICXA honors 5 Elevate Award winners at annual summit
by Daniel Brown — Editor, Networld Media Group
The Interactive Customer Service Association announced winners of the 2023 Elevate Awards Tuesday evening during the annual summit in Charlotte, North Carolina.
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