ATM industry urges Congress to take action on Safe Access to Cash bill

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Following high profile deadly shootings at ATMs, the industry is calling on Congress to act to protect access to cash.

Call for nominations for Automation & Self-Service Awards

Formerly known as the Self-Service Innovation Awards, the Automation & Self-Service Awards will be presented during an awards ceremony at the Self-Service…

Shield T3 taps vending technology to automate COVID testing

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Shield T3 leveraged vending technology to allow college communities to order tests using their electronic health accounts and access COVID test kits at…

Consumers prefer self service to human interaction, but not all are happy about it

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A survey quantified consumers’ preference for self service over in-person purchases, but it also revealed concerns about declining personalization caused by…

Kiosks, AI keeping wait times down at Scooter's drive-thrus

Nathan Lester, senior director of Drive-Thru Innovation at Scooter's Coffee, reveals how technology helps the chain with its "scoot on through" customer…

Bitcoin ATM operator demands Texas sheriff return funds seized in ransomware scam

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The sheriff claims his office acted appropriately in seizing cash from the machine and returning it to the victim of a ransomware scam. Bitcoin Depot claims…

2023 ICX Summit: Crafting an inclusive experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Inclusivity, within the retail and banking customer environment, is the focus of a panel talk at the upcoming Interactive Customer Experience Summit in Sept.

5G smart factories pave way for Fifth Industrial Revolution: Compassion

by Daniel Brown — Editor, Networld Media Group

Jan Diekmann, technical account manager at Ericsson, presented a keynote on the power of 5G in manufacturing environments not only to streamline lean processes…

Talking With: ICXA Executive Director Alicia Lavay

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

ICXA Executive Director Alicia Lavay reflects on her first year leading the organization and offers advice to retailers and brands when it comes to crafting…

Voice order at the self-service kiosk? Coming right up

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Ben Kaplan of PLNT Burger and Ken Sutton of Yobe Inc. are working on a voice solution that will allow guests to speak their order at a kiosk and pick it up in…

Fast casual PLNT Burger readies self-serve voice order solution

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Following the pandemic, Ben Kaplan has looked to technology to restore personalization to unattended transactions, leading him to an AI-enabled voice order…

ICXA retail peer group talks automation, consumer behavior

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The ICXA Retail Peer Group offers retail leaders a rare chance to share insight and talk retail customer experience issues, trends and challenges.

3 reasons to attend this year’s ICX Summit

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Mark the date -- Sept. 11-13, 2023 -- to network with peers, learn about retail innovations and get a firsthand look at the latest technologies driving…

Introducing tech? How to get the team on board

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Convenience services operators know they need to use technology. The biggest challenge is getting employee buy-in. Experts offer some insights.

How the changing retail landscape drives demand for convenience services

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

As technology improves and new retail locations emerge, so do opportunities for convenience retail services in environments that have not traditionally offered…

How and why employees hold key to unattended airport concessions

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The need for unattended retail became obvious during the pandemic, but HMS Host employees played a critical role in assisting guests with technology at Phoenix…

Convenience retail innovation mesmerizes attendees at Georgia World Congress Center

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The trade show offered a wealth of innovation such as checkout-free markets, smart glassfront merchandisers, AI enabled biometric identification and age…

How AREA15 leverages data to lift the customer experience

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Mark Stutzman, chief technology officer of AREA15 in Las Vegas, will speak on 'Leveraging Data to Improve the Customer Experience and Journey' at the…

How to find good locations for unattended retail

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Kiosk operators mostly rely on traditional methods of finding locations, like word-of-mouth, in-person selling, business locators, exhibiting at trade shows…

Fort Worth Airport travel store boosts convenience with checkout-free shopping

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The Fort Worth Magazine Travel Store improves both customer convenience and staff efficiency powered by Zippin's AI-enabled checkout-free technology.