Features
Non-bank ATM deployers expand in changing climate
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Non-bank ATM operators bounce back from the pandemic with acquisitions of bank terminals to expand their reach, boosting fleet numbers and increasing…
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On the leading edge? Don’t miss the Self-Service Innovation Summit
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The annual Summit has gained a following as a global brainstorming session for everyone and everything having to do with self-service technology.
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Call to Interact – How PepsiCo communicated a touchless experience
PepsiCo developed and piloted a unique touchless ordering kiosk powered by hand tracking technology allowing customers to order without touching the screen.
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ICXA to honor Elevate winners at 7th annual summit
by Alicia Lavay — Executive Director, ICX Association
The ICX Association will honor five companies as winners of the 2023 Elevate Awards during a ceremony at its upcoming annual conference, the Interactive…
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Biometric payments: Consumers eager, challenges for retailers
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Peter Galvin, chief growth officer at NMI, a full commerce enablement technology company, offers his insight on how and why Amazon One is taking root at…
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ATM industry urges Congress to take action on Safe Access to Cash bill
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
Following high profile deadly shootings at ATMs, the industry is calling on Congress to act to protect access to cash.
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Call for nominations for Automation & Self-Service Awards
Formerly known as the Self-Service Innovation Awards, the Automation & Self-Service Awards will be presented during an awards ceremony at the Self-Service…
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Shield T3 taps vending technology to automate COVID testing
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Shield T3 leveraged vending technology to allow college communities to order tests using their electronic health accounts and access COVID test kits at…
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Consumers prefer self service to human interaction, but not all are happy about it
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
A survey quantified consumers’ preference for self service over in-person purchases, but it also revealed concerns about declining personalization caused by…
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Kiosks, AI keeping wait times down at Scooter's drive-thrus
Nathan Lester, senior director of Drive-Thru Innovation at Scooter's Coffee, reveals how technology helps the chain with its "scoot on through" customer…
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Bitcoin ATM operator demands Texas sheriff return funds seized in ransomware scam
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The sheriff claims his office acted appropriately in seizing cash from the machine and returning it to the victim of a ransomware scam. Bitcoin Depot claims…
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2023 ICX Summit: Crafting an inclusive experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Inclusivity, within the retail and banking customer environment, is the focus of a panel talk at the upcoming Interactive Customer Experience Summit in Sept.
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5G smart factories pave way for Fifth Industrial Revolution: Compassion
by Daniel Brown — Editor, Networld Media Group
Jan Diekmann, technical account manager at Ericsson, presented a keynote on the power of 5G in manufacturing environments not only to streamline lean processes…
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Talking With: ICXA Executive Director Alicia Lavay
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
ICXA Executive Director Alicia Lavay reflects on her first year leading the organization and offers advice to retailers and brands when it comes to crafting…
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Voice order at the self-service kiosk? Coming right up
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Ben Kaplan of PLNT Burger and Ken Sutton of Yobe Inc. are working on a voice solution that will allow guests to speak their order at a kiosk and pick it up in…
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Fast casual PLNT Burger readies self-serve voice order solution
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Following the pandemic, Ben Kaplan has looked to technology to restore personalization to unattended transactions, leading him to an AI-enabled voice order…
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ICXA retail peer group talks automation, consumer behavior
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The ICXA Retail Peer Group offers retail leaders a rare chance to share insight and talk retail customer experience issues, trends and challenges.
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3 reasons to attend this year’s ICX Summit
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Mark the date -- Sept. 11-13, 2023 -- to network with peers, learn about retail innovations and get a firsthand look at the latest technologies driving…
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Introducing tech? How to get the team on board
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Convenience services operators know they need to use technology. The biggest challenge is getting employee buy-in. Experts offer some insights.
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How the changing retail landscape drives demand for convenience services
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
As technology improves and new retail locations emerge, so do opportunities for convenience retail services in environments that have not traditionally offered…
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