Features

Talking With: ICXA Executive Director Alicia Lavay

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

ICXA Executive Director Alicia Lavay reflects on her first year leading the organization and offers advice to retailers and brands when it comes to crafting…

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Voice order at the self-service kiosk? Coming right up

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Ben Kaplan of PLNT Burger and Ken Sutton of Yobe Inc. are working on a voice solution that will allow guests to speak their order at a kiosk and pick it up in…

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Fast casual PLNT Burger readies self-serve voice order solution

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Following the pandemic, Ben Kaplan has looked to technology to restore personalization to unattended transactions, leading him to an AI-enabled voice order…

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ICXA retail peer group talks automation, consumer behavior

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The ICXA Retail Peer Group offers retail leaders a rare chance to share insight and talk retail customer experience issues, trends and challenges.

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3 reasons to attend this year’s ICX Summit

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Mark the date -- Sept. 11-13, 2023 -- to network with peers, learn about retail innovations and get a firsthand look at the latest technologies driving…

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Introducing tech? How to get the team on board

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Convenience services operators know they need to use technology. The biggest challenge is getting employee buy-in. Experts offer some insights.

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How the changing retail landscape drives demand for convenience services

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

As technology improves and new retail locations emerge, so do opportunities for convenience retail services in environments that have not traditionally offered…

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How and why employees hold key to unattended airport concessions

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The need for unattended retail became obvious during the pandemic, but HMS Host employees played a critical role in assisting guests with technology at Phoenix…

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Convenience retail innovation mesmerizes attendees at Georgia World Congress Center

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The trade show offered a wealth of innovation such as checkout-free markets, smart glassfront merchandisers, AI enabled biometric identification and age…

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How AREA15 leverages data to lift the customer experience

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Mark Stutzman, chief technology officer of AREA15 in Las Vegas, will speak on 'Leveraging Data to Improve the Customer Experience and Journey' at the…

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How to find good locations for unattended retail

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Kiosk operators mostly rely on traditional methods of finding locations, like word-of-mouth, in-person selling, business locators, exhibiting at trade shows…

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Fort Worth Airport travel store boosts convenience with checkout-free shopping

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The Fort Worth Magazine Travel Store improves both customer convenience and staff efficiency powered by Zippin's AI-enabled checkout-free technology.

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The Big Apple's starring role in the 'smart city' movement

by Daniel Brown — Editor, Networld Media Group

Chris Grosso, CEO at Intersection, offers a recorded video conversation about the new 'We Love New York CIty' campaign across the Intersection LinkNYC screen…

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ICX Summit celebrates 7th year with September event

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The Interactive Customer Experience Summit, which is celebrating its seventh year, is a dual event in 2023 featuring the Bank Customer Experience Summit.

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EV charging gathering electrifies attendees

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The EV Charging Summit & Expo launched its first event at the Mirage Hotel in Las Vegas in March. Exhibits included equipment manufacturers, software…

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EV charging advertising: retail’s next growth opportunity

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Adding outdoor advertising to EV charging stations increases the engagement and relevance to consumers, explains Chadi Borghol, director of sales at Broadsign…

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ATM security: Best practices for independent operators

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Veteran ATM operators outlined safety and security measures, including having sufficient insurance, protecting physical assets, reconciling cash, meeting new…

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Amusement Expo trade show sizzles

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The Amusement Expo International trade show packed attendees into the Central Hall at the Las Vegas Convention Center as exhibitors presented a wealth of…

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