Features
5G smart factories pave way for Fifth Industrial Revolution: Compassion
by Daniel Brown — Editor, Networld Media Group
Jan Diekmann, technical account manager at Ericsson, presented a keynote on the power of 5G in manufacturing environments not only to streamline lean processes…
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Talking With: ICXA Executive Director Alicia Lavay
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
ICXA Executive Director Alicia Lavay reflects on her first year leading the organization and offers advice to retailers and brands when it comes to crafting…
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Voice order at the self-service kiosk? Coming right up
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Ben Kaplan of PLNT Burger and Ken Sutton of Yobe Inc. are working on a voice solution that will allow guests to speak their order at a kiosk and pick it up in…
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Fast casual PLNT Burger readies self-serve voice order solution
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Following the pandemic, Ben Kaplan has looked to technology to restore personalization to unattended transactions, leading him to an AI-enabled voice order…
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ICXA retail peer group talks automation, consumer behavior
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The ICXA Retail Peer Group offers retail leaders a rare chance to share insight and talk retail customer experience issues, trends and challenges.
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3 reasons to attend this year’s ICX Summit
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Mark the date -- Sept. 11-13, 2023 -- to network with peers, learn about retail innovations and get a firsthand look at the latest technologies driving…
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Introducing tech? How to get the team on board
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Convenience services operators know they need to use technology. The biggest challenge is getting employee buy-in. Experts offer some insights.
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How the changing retail landscape drives demand for convenience services
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
As technology improves and new retail locations emerge, so do opportunities for convenience retail services in environments that have not traditionally offered…
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How and why employees hold key to unattended airport concessions
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The need for unattended retail became obvious during the pandemic, but HMS Host employees played a critical role in assisting guests with technology at Phoenix…
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Convenience retail innovation mesmerizes attendees at Georgia World Congress Center
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The trade show offered a wealth of innovation such as checkout-free markets, smart glassfront merchandisers, AI enabled biometric identification and age…
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How AREA15 leverages data to lift the customer experience
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Mark Stutzman, chief technology officer of AREA15 in Las Vegas, will speak on 'Leveraging Data to Improve the Customer Experience and Journey' at the…
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How to find good locations for unattended retail
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Kiosk operators mostly rely on traditional methods of finding locations, like word-of-mouth, in-person selling, business locators, exhibiting at trade shows…
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Fort Worth Airport travel store boosts convenience with checkout-free shopping
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The Fort Worth Magazine Travel Store improves both customer convenience and staff efficiency powered by Zippin's AI-enabled checkout-free technology.
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The Big Apple's starring role in the 'smart city' movement
by Daniel Brown — Editor, Networld Media Group
Chris Grosso, CEO at Intersection, offers a recorded video conversation about the new 'We Love New York CIty' campaign across the Intersection LinkNYC screen…
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ICX Summit celebrates 7th year with September event
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The Interactive Customer Experience Summit, which is celebrating its seventh year, is a dual event in 2023 featuring the Bank Customer Experience Summit.
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EV charging gathering electrifies attendees
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The EV Charging Summit & Expo launched its first event at the Mirage Hotel in Las Vegas in March. Exhibits included equipment manufacturers, software…
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EV charging advertising: retail’s next growth opportunity
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Adding outdoor advertising to EV charging stations increases the engagement and relevance to consumers, explains Chadi Borghol, director of sales at Broadsign…
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ATM security: Best practices for independent operators
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Veteran ATM operators outlined safety and security measures, including having sufficient insurance, protecting physical assets, reconciling cash, meeting new…
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Amusement Expo trade show sizzles
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The Amusement Expo International trade show packed attendees into the Central Hall at the Las Vegas Convention Center as exhibitors presented a wealth of…
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How the EV revolution, tapping DOOH, will drive sustainability
by Daniel Brown — Editor, Networld Media Group
Mike Schott, EVP of media at Volta, describes how the EV revolution will drive digital out of home signage and help meet sustainability goals.
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