How AI is already driving self-service

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Artificial intelligence is advancing the efficiency of self-service operations while also providing a more engaged customer experience.

What's in store for secure payment card issuance?

by Pat Shea — Editor, NetworldMedia

The pandemic raised questions for financial institutions card issuance, identification and authentication. A panel at the Self Service Innovation Summit…

Pandemic: Does long-term boom require short-term bust?

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Self-service providers interviewed generally agree the pandemic has raised awareness of the need for new ways to boost customer interaction, but the immediate…

A look beyond micro markets in unattended retail

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Panelists from a range of industry backgrounds brainstorm the future of unattended retail in light of the pandemic, technology and greater consumer demand for…

Does biometric technology threaten consumer privacy?

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

As biometiric technology has grown, consumer privacy laws make it critical for self-service devices to comply with these requirements. A panel during the…

How self-service can enhance the personal touch

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Retailers are learning that self-service technology does more than improve efficiency; it can help support a humanized environment and give consumers the…

How to drive ROI with omnichannel kiosk, signage strategy

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Panelists during a live event at the Self Service Innovation Summit addressed how to drive kiosk ROI with touchless solutions and an omnichannel strategy.

Self-Service Innovation Virtual Summit honors inaugural Innovation Awards winners

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The winners of the first Self-Service Virtual Innovation Awards were announced yesterday during the Self-Service Innovation Virtual Summit.

Self-service enters a new era; employees take on new importance

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Consumers want self-service, but they also want to speak to an employee when necessary, according to the keynote presentation during the Self-Service…

Self-Service Innovation awards finalists announced

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The Self-Service Innovation Summit will honor the B2C Innovation of the Year, B2B Innovation of the Year and Best COVID-19 Solution.

KFC Next Gen prototype steps-up digital, contactless experiences

With everything from cubbies and kiosks, to contactless everything, KFC unveils its Next Generation prototype restaurant.

Cast your vote! Reader’s Choice Company and Person of the Year

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A judges panel reviewed the nominations for the Reader's Choice awards and narrowed them down to five company nominees and five person nominees. It is now up…

Krispy Kreme expands into self-service to serve customers 24/7

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Krispy Kreme opened a pilot vending machine at its headquarters shop in Charlotte, North Carolina.  If successful, future machines will be placed in locations…

Kiosk Marketplace needs your input for annual industry census

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Kiosk Marketplace is once again inviting readers to provide input for its annual Kiosk Marketplace Census. Participants have a chance to win a $100 Amazon gift…

Del Taco, Starbird, Coolgreens, Junzi Kitchen embracing mobile pay

by S.A. Whitehead — Food Editor, Net World Media Group

Mobile payment has been a lifesaver for so many restaurant brands over the last eight months, when keeping physical contact to a minimum has been the order of…

Ontario museum finds diverse use for AI powered virtual assistant

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

While the original goal for Lana was to check in visitors and give them directions on where to find things in the museum, COVID-19 put those plans on hold. The…

AI robot does double duty and then some for Ontario Regiment Museum

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

An AI powered robot checks in visitors, screens their health status, provides directions to exhibits and activities.

How kiosks, digital signage can help schools reopen following lockdown

by Doug Bannister

Kiosk and digital signage solutions will play a key role in keeping students, teachers and staff safe and comfortable as schools begin to reopen in the wake of…

Trump or Biden? Veteran AAMA lobbyist calls it a wash

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Which candidate will win the presidential election? The AAMA's lobbyist John Russell IV cites a number of factors that will influence a very tight race in a…

How to navigate the legal side of touchless technology

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Many businesses are embracing touchless technology, but they may run into legal issues related to privacy if they don't cover their bases. Attorney Brian…