Features
How a tool management kiosk makes Missouri job shop more efficient
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Davis Tool & Die believes that its investment in a tool vending machine several years ago was a worthwhile endeavor as the company grew.
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How kiosks and digital signage support mental health during the pandemic
by Bradley Cooper — Editor, Connect Media
The mental health crisis has only gotten worse during COVID-19, and many people don't know how to address mental health issues with their loved ones. Suicide…
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San Diego restaurant taps facial recognition kiosk as part of COVID recovery
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
This San Diego restaurateur believes facial recognition technology will help him recover after being closed for 10 months on account of COVID-19.
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California Thai chicken specialist finds niche with self-order
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
After deploying a self-order kiosk shortly after discontinuing dine-in, The Chicken Hawkers has managed to surpass pre-COVID business.
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Self-ordering positions Rise Southern Biscuits for success amid pandemic
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Self-service kiosks and online ordering have proven especially helpful to Rise Southern Biscuits and Righteous Chicken during the coronavirus pandemic.
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Diebold Nixdorf retail VP Arvin Jawa: 2021 success strategies
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Arvin Jawa, vice president of global retail strategy and regional VP, Americas Retail, at Diebold Nixdorf, offers an inside look at the strategies deployed by…
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Self-service plays key role in Ike’s Love & Sandwiches continuous growth
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Self-order kiosks are delivering higher sales, improved accuracy and greater efficiency for Ike's Love & Sandwich. The brand expects to hit its goal of 10…
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2021 Kiosk Marketplace Census Report: 2020 – a year of challenge and innovation
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
While much of the technology that went into action in 2020 already developed pre-COVID-19, innovations such as touchless transaction and biometric identity…
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How facial recognition kiosks are redefining tourist photography
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Digital photography allows visitors at tourist attractions to view their photos on digital monitors. Facial recognition kiosks allow them to choose and print…
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Why a veteran airport concessionaire sees a big future for automated retail
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Self-service retailing is expanding from office and travel products to numerous other product types, including CBD products that require age verification…
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Touchless makes big strides in self service
by Bradley Cooper — Editor, Connect Media
If there is any technology that made a big splash in the self-service industry, it's touchless. From gesture control to virtual keyboards, these individual…
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How to monetize DOOH advertising with self-service devices
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Marketing and media advertising leaders at Redbox, Coinstar and Five Star Food Service shared insight on how their enterprises are deploying a monetization…
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Talking With: Coinstar's Michael Jack on expansion into digital advertising
by Bradley Cooper — Editor, Connect Media
Coinstar, a provider of coin-counting kiosks, has leveraged its technology to expand into digital advertising.
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COVID-19 jumpstarts touchless adoption in self service
by Bradley Cooper — Editor, Connect Media
Companies and customers alike have demanded more touchless options on account of the coronavirus pandemic. Technology providers have stepped up to the plate in…
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How AI is already driving self-service
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Artificial intelligence is advancing the efficiency of self-service operations while also providing a more engaged customer experience.
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What's in store for secure payment card issuance?
by Pat Shea — Editor, NetworldMedia
The pandemic raised questions for financial institutions card issuance, identification and authentication. A panel at the Self Service Innovation Summit…
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Pandemic: Does long-term boom require short-term bust?
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Self-service providers interviewed generally agree the pandemic has raised awareness of the need for new ways to boost customer interaction, but the immediate…
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A look beyond micro markets in unattended retail
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Panelists from a range of industry backgrounds brainstorm the future of unattended retail in light of the pandemic, technology and greater consumer demand for…
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Does biometric technology threaten consumer privacy?
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
As biometiric technology has grown, consumer privacy laws make it critical for self-service devices to comply with these requirements. A panel during the…
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How self-service can enhance the personal touch
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Retailers are learning that self-service technology does more than improve efficiency; it can help support a humanized environment and give consumers the…
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