Robotic boba tea kiosk looks to get the jump on a bubbling hot product

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The Bobacino machine automates both food preparation and self-service, a pairing the company sees as a new direction for commercial foodservice.

Micro markets lead convenience services rebound after pandemic-driven setback

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Micro markets, unattended stores that offer consumers open product shelving and automated cashless payment from a self-checkout kiosk, suffered the lowest loss…

Looking for sanitation products for hard surfaces? Options abound

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Providers of self-service equipment oftentimes find themselves under greater scrutiny when it comes to sanitation than in the pre-pandemic era.

4G and EMV upgrades complete?

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Self-service equipment operators need to upgrade to 4G to continue offering contactless payments when the 2G and 3G networks are discontinued. They also need…

Don’t miss ‘Phygital: Where Physical and Digital Intersect’

The Self-Service Innovation Summit, being held Dec. 14-16 in Hollywood, Florida, will explore 'Phygital: Where Physical and Digital Intersect,' in a panel talk…

How 5 technologies are changing the self-service landscape

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A NAMA session explored five technologies that improve efficiency: artificial intelligence, robotics, cyber security, recognition validation and the European…

Payment options expand: What solutions are right for your customers?

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A panel at the National Automatic Merchandising Association show at the Ernest N. Morial Convention Center in New Orleans last week explored the opportunities…

How a shifting retail landscape challenges convenience services

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A panel of industry veterans tackled this question head on during a session at the NAMA show Wednesday in New Orleans: 'The future of convenience services: Are…

E-commerce fulfillment at the apartment: Self-service to the rescue

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Computerized package room solutions, aided by self-service kiosks, make package delivery and pickup easy for residents and multi-family property managers.

Age verification taps blockchain to protect privacy for self-service customers

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Technology savvy employees at a gaming and hospitality technology hub are making age verified transactions from a newly installed vending machine.

Harm reduction supply machine helps those in need in Cincinnati

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Caracole, an HIV/AIDS service organization in Cincinnati, applied for and received a grant to support a vending machine to dispense harm reduction supplies…

Organic juice QSR joins self-order kiosk bandwagon

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Clean Juice installed its first kiosk to provide faster ordering, faster service and a way to address the labor shortage.

Call for nominations for Self-Service Innovation Awards

The Self-Service Innovation Awards will honor the most innovative kiosk and vending solutions. Winners will be revealed at the Self-Service Innovation Summit…

Self-order kiosk complements Australia QSR’s ‘store of the future’

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Since installation, more than a third of Red Rooster's customer orders are placed at self-order kiosks, which have improved customer convenience and store…

Savory Restaurant Fund leader talks creating loyal customers, raving fans

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Alonso Castañeda, VP of brand development and strategy for the Savory Restaurant Fund, shared how the portfolio of brands is harnessing social listening and…

White Castle, Del Taco, Verizon offer insight on creating a virtual experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Technology and digital marketing leaders from Verizon, White Castle, Del Taco and First Orion shared strategy insight on developing a virtual customer…

ICX Association names award winners in interactive customer experience

by David Drain

The Interactive Customer Experience Association presented its annual Elevate Awards during the #ElevateICX Virtual Symposium last week. The awards recognize…

HMS Host, Rise Southern Biscuits share lessons learned from COVID

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A panel of retail experts shared what technologies became critical during COVID-10 and which of these solutions will be important to retail post-pandemic…

Under Armour, Behr Paint, Mall of America leaders share how pandemic is impacting CX strategies

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Four top retail leaders involved in digital, marketing and customer experience strategies shared how COVID-19 impacted their companies, and how they pivoted to…

Domino's digital retail innovation leader on embracing change

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Amber Gadsby, Domino's director of digital retail innovation, shared insight on how the pizza brand is continually driving innovation within the organization…