Features
How a shifting retail landscape challenges convenience services
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
A panel of industry veterans tackled this question head on during a session at the NAMA show Wednesday in New Orleans: 'The future of convenience services: Are…
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E-commerce fulfillment at the apartment: Self-service to the rescue
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Computerized package room solutions, aided by self-service kiosks, make package delivery and pickup easy for residents and multi-family property managers.
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Age verification taps blockchain to protect privacy for self-service customers
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Technology savvy employees at a gaming and hospitality technology hub are making age verified transactions from a newly installed vending machine.
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Harm reduction supply machine helps those in need in Cincinnati
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Caracole, an HIV/AIDS service organization in Cincinnati, applied for and received a grant to support a vending machine to dispense harm reduction supplies…
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Organic juice QSR joins self-order kiosk bandwagon
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Clean Juice installed its first kiosk to provide faster ordering, faster service and a way to address the labor shortage.
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Call for nominations for Self-Service Innovation Awards
The Self-Service Innovation Awards will honor the most innovative kiosk and vending solutions. Winners will be revealed at the Self-Service Innovation Summit…
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Self-order kiosk complements Australia QSR’s ‘store of the future’
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Since installation, more than a third of Red Rooster's customer orders are placed at self-order kiosks, which have improved customer convenience and store…
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Savory Restaurant Fund leader talks creating loyal customers, raving fans
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Alonso Castañeda, VP of brand development and strategy for the Savory Restaurant Fund, shared how the portfolio of brands is harnessing social listening and…
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White Castle, Del Taco, Verizon offer insight on creating a virtual experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Technology and digital marketing leaders from Verizon, White Castle, Del Taco and First Orion shared strategy insight on developing a virtual customer…
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ICX Association names award winners in interactive customer experience
by David Drain
The Interactive Customer Experience Association presented its annual Elevate Awards during the #ElevateICX Virtual Symposium last week. The awards recognize…
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HMS Host, Rise Southern Biscuits share lessons learned from COVID
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
A panel of retail experts shared what technologies became critical during COVID-10 and which of these solutions will be important to retail post-pandemic…
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Under Armour, Behr Paint, Mall of America leaders share how pandemic is impacting CX strategies
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Four top retail leaders involved in digital, marketing and customer experience strategies shared how COVID-19 impacted their companies, and how they pivoted to…
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Domino's digital retail innovation leader on embracing change
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Amber Gadsby, Domino's director of digital retail innovation, shared insight on how the pizza brand is continually driving innovation within the organization…
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Digital’s expanding role for brick-and-mortar retail
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Retailers who can create a seamless user experience across both digital and in-store will have a marketing advantage in 2021 and beyond. John Moezzi, of Sharp…
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Virtual reality’s ‘I-Phone Moment’ has arrived
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Consumer VR headset sales are "exploding" due to Oculus Quest 2, causing retail, entertainment and other venues to follow suit, consultant Bob Cooney noted in…
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Hudson Group, Inspire Brands execs keynoting Self-Service Innovation Summit
Networld Media Group's first in-person Self-Service Innovation Summit, "The Future of Self Service," Dec. 14–16, at the Diplomat Beach Resort in Hollywood…
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Will retail self checkout ever be seamless?
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Ariel Shemesh, CEO at KanduAI, offers his insight on where self checkout stands in retail today and where it'll be standing in the near future.
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Amusement Expo back with a bang!
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Following a day of jam-packed educational sessions on Tuesday, attendees at the Amusement Expo International event hit the show floor Wednesday at the Las…
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E-sports: Why it’s time to pay attention
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
E-sports continued to expand during the pandemic, creating opportunities for venues that want to cash in on this form of entertainment popular with millennials.
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Cannabis and crypto: Twin opportunities for independent ATMs
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
As more states legalize cannabis and cryptocurrency use expands, independent ATM operators are finding a wealth of growth opportunity.
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