Features
How can companies remove friction in customer experience?
by Kevin Damask — Editor, Digital Signage Today
For consumer-driven businesses, the pressure to make purchasing easy and quick has perhaps never been more intense. So, how do businesses cut out the friction?
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Sports betting: A $150B opportunity?
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
While casinos have taken the lead introducing sports betting kiosks, major league sports facilities, retailers and third party gaming machine operators are…
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Self service stays top of mind for HR managers in face of 'The Great Resignation'
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
As HR has taken on more importance, self-serve technology allows HR managers to focus on other tasks rather than assisting employees with routine tasks.
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Digital signage innovation beats the Vegas heat
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The Las Vegas Convention Center buzzed with innovation activity last week at a level not seen since 2018 as the North and West Halls filled with digital…
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AI: What it can mean to your industry
by Kevin Damask — Editor, Digital Signage Today
While the use of artificial intelligence has grown in recent years, there is still a great deal of mystery surrounding it. Canteen, White Castle, Microsoft and…
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Attendees, sponsors process learning, engagement at ICX Summit
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The Summit, held at the Hilton Columbus at Easton, gave attendees a chance to see hands-on demonstrations on customer experience technology developed by the…
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ICXA honors 2022 Elevate Award winners at annual Summit
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
ICXA honors 10 Elevate Award winners at the 2022 Interactive Customer Experience Summit in Columbus, Ohio.
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ICX keynote: Lean on quality employees to innovate, grow
by Kevin Damask — Editor, Digital Signage Today
"Get your house in order." That was Andrew Laudato's opening message at the Interactive Customer Experience Summit Wednesday at the Hilton at Easton hotel in…
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Feminine care vending startup taps DOOH to promote its wares
by Kevin Damask — Editor, Digital Signage Today
SOS, a vending machine company offering feminine products, noticed that Vistar Media was driving consumer experience focused media in the digital-out-of-home…
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Convenience gaming on a roll!
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
States are legalizing video gaming thanks to a significant revenue opportunity. A veteran legal observer notes the growth has just begun.
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Self-serve kiosks help rental storage facilities serve a more mobile workforce
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Rental storage facilities have long used self-serve kiosks for after hours customers, but automation is now playing a bigger role.
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How to manage risks with new technology: Experts weigh in
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Investing in technology typically requires a certain amount of risk. By managing this risk, companies can achieve the benefits of new technology without…
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What will retail’s future look like?
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
A panel of experts at the NAMA show sought to unpack changing consumer work habits and how traditional service industries can reposition themselves to meet…
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ICX Association announces finalists for Elevate Awards
by Morgan Petty — Executive Director, ICX Association
The finalists for this year's Elevate Awards feature innovators in kiosks, customer experience, omnichannel experience and more.
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Unattended retail explodes in response to consumer acceptance
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
A host of technologies and service concepts have come on the scene as of late. What entities will service the rising number of unattended retail sites?
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Technology update for convenience services: AI, contactless payments and cybercrime
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Technology experts gave attendees a chance to unpack the key tech innovations at the National Automatic Merchandising Association show at Chicago's McCormick…
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McCormick Place 'kills it' with convenience services back on the move
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Vending, micro market, coffee service and pantry service operators converged by the thousands onto the trade show floor for three days, anxious to find new…
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What comes after micro markets?
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Looking beyond established convenience services to meet post-pandemic customer needs, a NAMA panel considers "smart stores" and catering.
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PPE surge abates as pandemic softens, but health supply kiosks find a niche
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
While the demand for PPE kiosks has lessened since the start of the pandemic, it has not disappeared and is not expected to.
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Evolving cashless tools bring challenges, and cash isn't dead
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Cashless continues to gain support among consumers, making it more important for self-service equipment operators to offer cashless options. Knowing what…
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