Airport customer reports upcharge at kiosk to remove egg

October 2, 2026

A customer at Newark Liberty International Airport in New Jersey reported a $1.70 charge for removing an egg from a steak, egg and cheese sandwich when…

How restaurants use kiosks without losing the human touch

by Richard Slawsky — Editor, Connect Media

A recent Wall Street Journal article raised questions over whether restaurant chains were retreating from kiosks. The reality is a bit more complicated.

Canopy survey finds kiosk reliability remains a challenge for QSRs

September 24, 2026

Technology increasingly influences where consumers choose to eat, but self-order kiosks remain a source of frustration for many quick-service restaurant…

Texas barbecue restaurants turn to kiosks as beef, labor costs rise

September 22, 2026

Texas barbecue operators are increasingly using self-service kiosks as they contend with higher food and labor costs, according to a Hoodline report. H-E-B's…

Grand Valley State students report longer waits after restaurant kiosk rollout

September 16, 2026

New self-service ordering kiosks at Grand Valley State University in Michigan are drawing complaints from students and visitors who say the technology has…

Pilot deploys 156 self-order kiosks at Wendy’s locations

September 8, 2026

Pilot Co. has installed 156 self-order kiosks at 78 Wendy's restaurants in its North American travel centers as part of a broader modernization of its…

Tactile Technologies expands self-service terminal lineup

September 3, 2026

Tactile Technologies has expanded its self-service terminal portfolio in South Africa, combining locally manufactured custom kiosks with preconfigured models…

Mercer University adds self-service ordering kiosk to Atlanta campus dining

September 3, 2026

Mercer University students on the Atlanta campus can now order meals through a self-service kiosk or mobile app as part of a major overhaul of the school's…

Shake Shack blames kiosk glitch for apparent no-tip price increase

August 12, 2026

Shake Shack said a technology error, rather than a surcharge for declining to tip, caused prices to increase in a viral video recorded at its Salt Lake City…

California zoo adds Gateway food-ordering kiosks

August 11, 2026

The Living Desert Zoo and Gardens in Palm Desert, California, has expanded its use of Gateway Ticketing Systems' Galaxy platform to manage food and beverage…

Popeyes kiosk tipping test sparks customer backlash

July 30, 2026

Popeyes is testing tip prompts on self-order kiosks at about 12 food court locations, including one at Great Lakes Crossing Mall in Auburn Hills, Michigan…

McDonald's kiosk update closes rewards loophole

July 20, 2026

McDonald's customers claim the company has closed a loophole that allowed diners to redeem multiple app deals during a single restaurant visit by placing…

What 2 studies reveal about self-service success

by Richard Slawsky — Editor, Connect Media

Two academic studies suggest the most effective self-service deployments balance automation with accessibility and user-centered design. Although the research…

ClearCourse buys hospitality kiosk provider Kurve

April 30, 2026

ClearCourse, a U.K.-based provider of integrated software and payments solutions, has acquired Kurve, a South Wales-based company specializing in self-service…

10 years in the fast lane: POLYTOUCH® PASSPORT 32

The POLYTOUCH® PASSPORT 32 celebrates its 10th anniversary in 2026. Christian Hartmeier (content creator for AKHET®, faytech®, POLYTOUCH®) interviews Jan…

Presented by Pyramid Computer GmbH

What Resilient Foodservice Ops Look Like

Only 22% of restaurants feel good about their current tech—and that statistic alone says everything. This infographic dives into how devices like Toshiba’s…

Presented by Toshiba Global Commerce Solutions, Inc.

Self-service kiosks: Business benefits, uses

Here's a guide that explains self-service technology and how it fits into a wide range of industries, from banking to hotels.

Speaker’s Spotlight: Ira Blumenthal, founder/CEO, Co-Opportunities, Automated Restaurant Solutions

Ira Blumenthal will be sharing his insight on implementing strategic self-service solutions at the upcoming Automated Retail & Kiosk Innovation Show.

Scotiabank Arena adds Amazon-powered self-checkouts for Leafs, Raptors fans

October 31, 2025

Fans attending Toronto Maple Leafs and Raptors games at Scotiabank Arena will now have more ways to skip concession lines thanks to new food and drink…

Speaker Spotlight: Guy Carmeli, Pasta di Guy founder/chef

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Guy Carmeli, founder and chef at Pasta di Guy, is participating in a panel talk on crafting kiosk experiences at the upcoming Automated Retail & Kiosk…