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Customer Experience

Kiosk people & company news, week ending Nov. 13, 2026

November 12, 2026 by Richard Slawsky — Editor, Connect Media

The American Heart Association, Save Texas Moms and the city of Navasota, Texas, have partnered to install a free blood pressure monitoring kiosk at the Navasota Public Library. The kiosk provides self-service readings and cardiovascular health education as part of the association's Libraries with Heart initiative.

A traveler at Newark Liberty International Airport in New Jersey criticized a self-checkout kiosk after discovering that an 18% tip had been automatically added to a bottled water purchase, according to a Yahoo News report. The $6.49 bottle of water carried an additional $1.17 tip, which customers had to manually remove to avoid paying. The incident sparked criticism on social media, with commenters questioning why an unattended checkout system would request a gratuity when no employee provided service.

The American Heart Association is installing a free blood pressure monitoring kiosk at the Stanley A. White Recreation Center in New Bern, North Carolina, according to a WCTI report. Funded by CarolinaEast, the self-service kiosk will provide immediate blood pressure readings and educational information about hypertension, heart disease prevention and healthy habits.

FacilityMate recently completed an installation of self-service ordering kiosks for Joe & the Juice, co-founder Dale Moore said in a LinkedIn post. Moore described a site visit in New York City and discussions about potential future projects with the restaurant team.

Square has deployed its latest kiosk model in a Shake and Stack location in Seattle, according to a LinkedIn post by Square territory account executive Daniel Cardenas. The new model includes a 21.5-inch touchscreen, conversational AI voice ordering, personalized menu recommendations, integrated payment processing and a barcode scanner.

About Richard Slawsky

In addition to writing, Slawsky serves as an adjunct professor of Communication at the University of Louisville and other local colleges. He holds both a Bachelor’s and a Master’s degree in Communication from the University of Louisville and is a member of Mensa and the National Communication Association.

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