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Customer Experience News & Media

As functionalities expand, what is a kiosk? Readers want a better understanding

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A reader survey indicates the majority of kiosk industry members believe the general public and the audience they market to does not sufficiently understand…

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How Amazon Go is reinventing retail and its possible impact on self checkout kiosks

The Amazon Go store has no cash register or payment kiosk. Instead, shoppers scan themselves into the store using the free Amazon Go app, shop as normal…

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Paducah Power System's PayGo Success

Paducah Power System counts on PaySite billpay kiosks to offer an additional payment channel to its customers.

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Calgary, Alberta marketing/software company launches multi-functional kiosks

January 6, 2017

Storm Division, a marketing and software solutions provider in Calgary, Alberta, has launched Storm Kiosks that allow client businesses to gain customer…

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What’s in store for 2017? Part 2: Mobile payments’ impact on kiosks will vary

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Smart phones are driving an ecommerce revolution. While mobile payment can adversely affect the need for kiosks in some situations, most industry observers see…

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North Dakota tests vehicle registration renewal kiosks

January 3, 2017

The North Dakota Department of Transportation has begun testing self-serve vehicle registration renewal kiosks, according to KFYR-TV in Bismarck, N.D. It's a…

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What’s in store for 2017? Part 1: Kiosks build on a strong foundation

by Elliot Maras — Editor, Automatic Merchandiser

With positive momentum carrying over from 2016, a healthy stock market and continuously improving technology, most kiosk industry observers are optimistic…

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KFC China develops customer facial recognition technology to suggest menu items

December 28, 2016

KFC’s Chinese division is creating kiosks that will suggest menu items to customers based on their appearance, according to The Daily Dot. Specifically, the…

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Civiq to put 300 Wi-Fi kiosks in Miami-Dade, Florida, pledges $20 million

December 19, 2016

Civiq, the company that transformed New York's pay phones into high-tech digital way stations, has negotiated a 15-year deal with Miami-Dade, Florida officials…

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Zytronic battles germs with antimicrobial glass for touchscreens

December 16, 2016

Zytronic, a projected capacitive technology company, has announced it will offer Corning's Antimicrobial Corning Gorilla Glass to fight germs on kiosks and…

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Google Project Fi directs subscribers to machine offering free travel items at San Jose airport

December 16, 2016

A new vending machine in the San José International Airport offers free travel-related products for Google Project Fi subscribers, according to…

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Kiosk company provides feedback tablet kiosks to University of Essex

December 12, 2016

Kiosk company imageHOLDERS has installed three Expo tablet kiosks at the University of Essex in Colchester, UK to allow students to provide feedback, according…

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International Bank of Azerbaijan introduces unique digital financial services concept

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The International Bank of Azerbaijan has introduced En Lazimi Anda (At the Right Moment), a fully automated banking branch with capabilities that are unique…

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Visualplanet unveils multi-user touchfoil

November 29, 2016

Visualplanet has unveiled its multi-user touchfoil, delivering 6-milliseconds touch performance through glass of up to 10 millimeters, according to a press…

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Demand on the rise for customer loyalty kiosks

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

As a marketing tool, kiosks can engage customers in various ways using email marketing or linking the kiosk to an interactive mobile experience. For the kiosk…

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Implementing a Billpay Kiosk Project Step-by-Step

Deploying billpay kiosks looks like a complicated process, but it doesn’t need to be.

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How to use kiosks to improve the customer experience

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

With brands and retailers looking to tap the benefits kiosks offer in improving the customer buying experience, technology is providing more tools to make…

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JCM Global bill validation solutions power currency exchange kiosk in Belarus

November 21, 2016

ASB Belarusbank, a financial institution in Belarus, provides a new self-service currency exchange service by IBA Minsk powered by bill validation services…

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Amazon installs pickup lockers in Central Pennsylvania

November 18, 2016

The Colonial Park Mall in Lower Paxton Township, Pennsylvania now offers Amazon Locker, providing consumers with somewhere other than their home or office to…

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Beacon technology's place in retail marketing; do kiosks have a role to play?

Beacon technology enables a merchant to track shopping patterns, influence point-of-purchase decisions, and reward consumers through a payment kiosk. Futurists…

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